Adaptec 5325302053 User Guide - Page 150
Troubleshooting Questions and Answers, the Management Service?
UPC - 753253020539
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You can track IP SAN activity by viewing the log files generated automatically by Adaptec Storage Manager. These files are located in the directory where Adaptec Storage Manager is installed: • RaidEvt.log-Information reported in the Event Viewer for all systems. • RaidEvtA.log-Information reported in the Event Viewer for the local system. • RaidErr.log-Java messages generated by Adaptec Storage Manager. • RaidErrA.log-Java messages generated by the Adaptec Storage Manager Agent. Note Log files have a maximum size. When they reach their size limit, the information is moved to a new file with a .1 extension, which itself is deleted eventually as newer log files are created. Troubleshooting Questions and Answers Adaptec Storage Manager is installed properly. Why won't it open? Adaptec Storage Manager won't start on a system that uses only 16 colors. To successfully run Adaptec Storage Manager, your system must support 256 color video mode. Why am I prompted for a password when I add an iSCSI Storage Appliance to the Management Service? You may be prompted for a password if the iSCSI Storage Appliance you are adding was added to another Management Service previously. Enter the CLI Administrative password for that iSCSI Storage Appliance. The default password is admin. Why can't I add an iSCSI Storage Host to a Management Service? If you cannot log in to an iSCSI Storage Host, ensure that: • The iSCSI Storage Host isn't already being managed by another Management Service. • You entered the correct host name or data port IP address. • The system is powered on. • A compatible version of Adaptec Storage Manager is installed on the system. • The Windows Support components of Adaptec Storage Manager are installed on the system (see page 17). • The system is on the same network (or subnet) as the iSCSI Storage Appliance. • The system is running on the correct port. • The Management Service is started in the Microsoft Services file.