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Safari, Mail, and Contacts, Can't Send Email, Can't Receive Email

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Safari, Mail, and Contacts Can't Send Email If iPad is unable to send email, try the following: ÂÂ In Settings, choose "Mail, Contacts, Calendars," then select the account you're trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPad. Contact your Internet service provider for configuration information. ÂÂ Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose "Mail, Contacts, Calendars," tap Add Account and enter your account information. If iPad is unable to locate your service provider's settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account. ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can't send email, you can call an Apple Expert (not available in all countries). For information, go to www.apple.com/support/expert. Can't Receive Email If iPad can't receive email, try the following: ÂÂ If you use one or more computers to check the same email account, it may create a lock-out. For more information, go to support.apple.com/kb/TS2621. ÂÂ Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose "Mail, Contacts, Calendars," tap Add Account, then enter your account information. If iPad is unable to locate your service provider's settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account. ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. ÂÂ If your iPad uses a cellular data network (iPad Wi-Fi + 3G only), turn off Wi-Fi so iPad Wi-Fi + 3G connects to the Internet through the cellular data network. In Settings, choose Wi-Fi and turn off Wi-Fi. For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can't send email, you can call an Apple Expert (not available in all countries). For information, go to www.apple.com/support/expert. Appendix B Tips and Troubleshooting 141

Section	Page
iPad User Guide	1
Contents	2
Chapter 1:  At a Glance	7
Overview	7
Buttons	8
Home Screen	9
Multi-Touch Screen	14
Onscreen Keyboard	16
Searching	21
Bluetooth	22
Battery	23
Security Features	24
Removing the Micro-SIM Card	25
Using and Cleaning iPad	26
Chapter 2:  Getting Started	27
What You Need	27
Setting Up iPad	27
Syncing	28
Connecting to the Internet	33
Mail, Contacts, and Calendar Accounts	34
Disconnecting iPad from Your Computer	36
Viewing the User Guide on iPad	36
Chapter 3:  Safari	37
About Safari	37
Viewing Webpages	37
Searching the Web	40
Bookmarks	40
Web Clips	41
Chapter 4:  Mail	42
About Mail	42
Setting Up Email Accounts	42
Sending Email	42
Checking and Reading Email	44
Searching Email	47
Organizing Email	47
Chapter 5:  Photos	48
About Photos	48
Syncing Photos with Your Computer	48
Importing Photos from iPhone or a Digital Camera	49
Viewing Photos	50
Sharing Photos	52
Assigning a Photo to a Contact	54
Wallpaper and Lock Screen Photos	54
Using Picture Frame	55
Chapter 6:  Videos	56
About Videos	56
Playing Videos	56
Controlling Video Playback	57
Syncing Videos	58
Watching Rented Movies	59
Watching Videos on a TV	59
Deleting Videos from iPad	59
Chapter 7:  YouTube	60
Finding and Viewing Videos	60
Controlling Video Playback	61
Managing Videos	62
Watching YouTube on a TV	63
Chapter 8:  Calendar	64
About Calendar	64
Syncing Calendars	64
Adding Calendar Events to iPad	65
Viewing Your Calendar	65
Searching Calendars	67
Subscribing to and Sharing Calendars	67
Responding to Meeting Invitations	68
Alerts	68
Chapter 9:  Contacts	69
About Contacts	69
Syncing and Adding Contacts	70
Searching Contacts	70
Managing Contacts on iPad	71
Chapter 10:  Notes	72
Writing and Reading Notes	72
Searching Notes	73
Emailing Notes	73
Syncing Notes	73
Chapter 11:  Maps	74
About Maps	74
Finding and Viewing Locations	74
Getting Directions	79
Showing Traffic Conditions	80
Finding and Contacting Businesses	80
Sharing Location Information	81
Chapter 12:  iPod	82
Playing Music and Other Audio	82
Using Playlists	87
Transferring Content	89
Chapter 13:  iTunes Store	90
About the iTunes Store	90
Transferring Content	90
Finding Music, Videos, and More	91
Purchasing Music or Audiobooks	92
Purchasing or Renting Videos	93
Listening to or Watching Podcasts	94
Checking Download Status	94
Syncing Content	95
Viewing Account Information	95
Verifying Purchases	95
Chapter 14:  App Store	96
About the App Store	96
Browsing and Searching	96
Getting More Information	97
Buying Applications	97
Using Applications	98
Updating Applications	99
Writing Reviews	99
Deleting Applications	100
Syncing Purchases	100
Chapter 15:  iBooks	101
About iBooks	101
Syncing Books	102
Finding Books	102
Purchasing Books	102
Reading Books	103
Changing the Type Size and Font	104
Searching in a Book	104
Having a Book Read to You	104
Using the Bookshelf	104
Chapter 16:  Accessibility	105
Universal Access Features	105
VoiceOver	106
Zoom	113
White on Black	114
Mono Audio	114
Speak Auto-Text	114
Triple-Click Home	115
Closed Captioning and Other Helpful Features	115
Chapter 17:  Settings	116
About Settings	116
Notifications	116
Airplane Mode	116
VPN	117
Wi-Fi	117
Cellular Data	118
Brightness & Wallpaper	119
Picture Frame	119
General	119
Mail, Contacts, Calendars	125
Safari	129
iPod	130
Video	131
Photos	132
Store	132
Appendix A:  iPad in the Enterprise	133
iPad at Work	133
Using Configuration Profiles	133
Setting Up Microsoft Exchange Accounts	134
VPN Access	135
LDAP Accounts	135
Appendix B:  Tips and Troubleshooting	136
Tips and Troubleshooting	136
iTunes and Syncing	137
Backing Up iPad	138
Updating and Restoring iPad Software	139
Safari, Mail, and Contacts	141
Sound, Music, and Video	142
iTunes Store and App Store	143
Restarting and Resetting iPad	144
iPad Still Doesn’t Respond After Reset	144
Safety, Service, and Support Information	144
Disposal and Recycling Information	145
Apple and the Environment	146

Match case Limit results 1 per page

Safari, Mail, and Contacts

Can’t Send Email

If iPad is unable to send email, try the following:

In Settings, choose “Mail, Contacts, Calendars,” then select the account you’re trying

to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up

additional SMTP servers, or select one from another mail account on iPad. Contact

your Internet service provider for conﬁguration information.

Set up your email account directly on iPad instead of syncing it from iTunes.

In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your

account information. If iPad is unable to locate your service provider’s settings when

you enter your email address, go to support.apple.com/kb/HT1277 for help setting

up your account.

Turn iPad oﬀ, and then on again. Press and hold the Sleep/Wake button for a few

seconds until a red slider appears, then drag the slider. Then press and hold the

Sleep/Wake button until the Apple logo appears.

For additional troubleshooting information, go to www.apple.com/support/ipad.

If you still can’t send email, you can call an Apple Expert (not available in all countries).

For information, go to www.apple.com/support/expert.

Can’t Receive Email

If iPad can’t receive email, try the following:

If you use one or more computers to check the same email account, it may create a

lock-out. For more information, go to support.apple.com/kb/TS2621.

Set up your email account directly on iPad instead of syncing it from iTunes.

In Settings, choose “Mail, Contacts, Calendars,” tap Add Account, then enter your

account information. If iPad is unable to locate your service provider’s settings when

you enter your email address, go to support.apple.com/kb/HT1277 for help setting

up your account.

Turn iPad oﬀ, and then on again. Press and hold the Sleep/Wake button for a few

seconds until a red slider appears, then drag the slider. Then press and hold the

Sleep/Wake button until the Apple logo appears.

If your iPad uses a cellular data network (iPad Wi-Fi + 3G only), turn oﬀ Wi-Fi so iPad

Wi-Fi + 3G connects to the Internet through the cellular data network. In Settings,

choose Wi-Fi and turn oﬀ Wi-Fi.

For additional troubleshooting information, go to www.apple.com/support/ipad.

If you still can’t send email, you can call an Apple Expert (not available in all countries).

For information, go to www.apple.com/support/expert.

141

Appendix B

Tips and Troubleshooting