Bose QuietComfort Ultra Earbuds Owners Guide - Page 53

T roubleshooting SYMPTOM SOLUTION Bose app can't find earbuds Uninstall the Bose app on your mobile device. Reinstall the app (see page 12). Make sure you have given the Bose app access to Bluetooth connections in your mobile device Settings menu. Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 39). Remove the earbuds. With the earbuds in the charging case and the case open, press and hold the button on the back of the case until the earbuds status light slowly blinks blue. If the earbuds were previously connected to a PC currently running Microsoft Teams, quit the Microsoft Teams app. If this does not resolve the issue, turn off Bluetooth on that PC or leave its Bluetooth range (typically around 30 feet). See "Earbuds don't ­connect with mobile device." Bose app doesn't work on mobile device Make sure your mobile device is compatible with the Bose app and meets minimum system ­requirements. For more information, refer to the app store on your mobile device. Uninstall the Bose app on your mobile device. Reinstall the app (see page 12). Eartips aren't comfortable at ear canal Make sure the eartip isn't resting too deep in your ear canal (see page 15). Try a larger eartip. If that doesn't help, try a smaller eartip (see page 18). Try a smaller stability band (see page 19). Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose app. You can access this option from the Settings menu. Contact Bose customer service or visit support.Bose.com/QCUE for additional size eartips and stability bands or to see how-to videos. | 5 3 E N G