Bose QuietComfort Ultra Earbuds Owners Guide - Page 57

SYMPTOM Poor sound quality T roubleshooting SOLUTION Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose app. You can access this option from the Settings menu. Make sure you're using the correct eartip and band sizes for each ear (see page 17). Visit: support.Bose.com/QCUE to see how-to videos. Make sure you're using the Bose app for setup (see page 12). Try a different audio track. Play audio from a different application or music service. Clear any debris or wax buildup from the eartips and earbud nozzles. Turn off any audio enhancement features on the device or music app. Make sure your earbuds are connected over the ­correct ­Bluetooth ­profile: Stereo A2DP. Check your device's ­Bluetooth/audio settings menu to make sure the correct audio profile is selected. Disable the Bluetooth feature on your mobile device and then re-enable. Clear the earbud device list (see page 43). Delete the earbuds from the Bluetooth list on your ­device, including any duplicate listings labeled LE (Low Energy). Connect again (see page 12). If you're sharing the earbuds, place them in the charging case to clear the audio personalization between each user. | 5 7 E N G