Bose QuietComfort Ultra Earbuds Owners Guide - Page 54

T roubleshooting SYMPTOM Stability band isn't comfortable at ear ridge Earbuds aren't secure Eartips are falling off Stability bands are falling off SOLUTION Try a smaller stability band (see page 19). If you're already using the smallest stability band, try a smaller eartip (see page 18). Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose app. You can access this option from the Settings menu. Contact Bose customer service or visit support.Bose.com/QCUE for additional size eartips and stability bands or to see how-to videos. Make sure the eartip is resting gently at the opening of your ear canal (see page 14). Try a larger stability band (see page 19). Try a larger eartip (see page 18). Contact Bose customer service or visit support.Bose.com/QCUE for additional size eartips and stability bands or to see how-to videos. Make sure the eartips are securely attached to the earbuds (see page 18). Make sure the bands are securely attached to the earbuds (see page 19). Make sure the bands are positioned on the earbuds correctly (see page 19). | 5 4 E N G