Bose QuietComfort Ultra Earbuds Owners Guide - Page 60

T roubleshooting SYMPTOM Earbuds don't respond to touch control SOLUTION Make sure you're touching the correct touch control surface (see page 23). Make sure your finger is making good contact with the touch control surface (see page 23). For multi-tap functions, vary the tap pressure. Make sure your fingers are dry. If your hair is wet, make sure it isn't interfering with the touch surface. If wearing gloves, remove them before touching the touch control surface. Disable in-ear detection features using the Bose app (see page 28). If the earbuds have been exposed to high or low ­temperatures, let the earbuds return to room temperature. Reboot the earbuds and charging case (see page 63). Can't adjust volume Make sure volume control is enabled using the Bose app (see page 23). Make sure you're swiping the touch control surface in the correct direction (see page 23). See "Earbuds don't respond to touch control." Can't access shortcut Make sure you have set a shortcut using the Bose app (see page 27). If you customized the shortcut to a specific earbud, make sure you touch and hold the correct earbud. | 6 0 E N G