Bose QuietComfort Ultra Earbuds Owners Guide - Page 61

T roubleshooting SYMPTOM Earbuds don't charge Charging case doesn't charge Voice prompt language isn't correct SOLUTION Make sure the earbuds are properly placed in the charging case. To help preserve the battery life, the case should be closed while the earbuds are charging (see page 34). Make sure there is no dirt or debris covering the charging contacts on the earbuds or the charging pins in the case. Make sure the stability bands are positioned on the earbuds correctly (see page 19). If the bands are positioned ­incorrectly, the charging contacts on the earbuds may not align with the charging pins in the case. Make sure the USB cable is correctly aligned with the port on the charging case. Secure both ends of the USB cable. Try another USB cable. Try another wall charger. If the earbuds or charging case have been exposed to high or low temperatures, let the earbuds or case return to room temperature. Charge again (see page 34). Make sure the USB cable is correctly aligned with the port on the charging case. If the charging case battery is fully depleted, make sure the USB cable is attached long enough for the case to gain an initial charge. If you remove the cable and the charging case status light goes out, reattach the USB cable. Secure both ends of the USB cable. Try another USB cable. Make sure the charging case is closed. To help preserve the battery life, the case should be closed while it's charging. Try another wall charger. If the charging case has been exposed to high or low ­temperatures, let the case return to room temperature. Charge again (see page 35). Make sure any charging case accessories are properly installed and don't prevent the USB cable from securely connecting to the port on the charging case. Change the voice prompt language using the Bose app (see page 12). You can access this option from the ­Settings menu. | 6 1 E N G