Bose QuietComfort Ultra Earbuds Owners Guide - Page 55

T roubleshooting SYMPTOM Intermittent Bluetooth connection No sound SOLUTION Clear the earbud device list (see page 43). Delete the earbuds from the Bluetooth list on your ­device, including any duplicate listings labeled LE (Low Energy). Connect again (see page 12). Move the mobile device closer to the earbuds. Reboot the earbuds and charging case (see page 63). Make sure you're using the correct eartip and band sizes for each ear (see page 17). Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose app. You can access this option from the Settings menu. Visit: support.Bose.com/QCUE to see how-to videos. Make sure the volume is turned up (see page 23). Make sure that both eartips fit securely in your ear, and they aren't rotated too far back (see page 14). Make sure your head is upright when inserting the earbuds. Press play on your mobile device to make sure audio is playing. Play audio from a different application or music service. Play audio from content stored directly on your device. Clear any debris or wax buildup from the eartips and earbud nozzles. Restart your mobile device. Disable in-ear detection features using the Bose app (see page 28). | 5 5 E N G