Bose QuietComfort Ultra Earbuds Owners Guide - Page 56

T roubleshooting SYMPTOM SOLUTION No sound from one earbud Make sure you're using the correct eartip and band sizes for each ear (see page 17). Check the earbud fit using a mirror (see page 15). Check the earbud fit using the Earbud Seal Test in the Bose app. You can access this option from the Settings menu. Visit: support.Bose.com/QCUE to see how-to videos. Make sure the software in the Bose app is up to date (see page 50). Make sure that both eartips fit securely in your ear, and they aren't rotated too far back (see page 14). Make sure your head is upright when inserting the earbuds. Clear any debris or wax buildup from the eartips and earbud nozzles. Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 39). Remove the earbuds. Audio and video are out of sync Close and re-open the application or music service. Play audio from a different application or music service. Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 39). Remove the earbuds. | 5 6 E N G