Bose QuietComfort Ultra Earbuds Owners Guide - Page 58

SYMPTOM Microphone doesn't pick up sound Can't adjust the mode T roubleshooting SOLUTION Make sure the stability bands are positioned properly so the hole on the side of the band is aligned with the microphone on the earbud (see page 19). Make sure the earbuds aren't rotated too far back or forward (see page 14). For the best microphone sound quality, the earbuds should be angled so that they point towards your mouth or chin. Try another phone call. Try another compatible device. Disable the Bluetooth feature on your mobile device and then re-enable. Clear the earbud device list (see page 43). Delete the earbuds from the Bluetooth list on your ­device, including any duplicate listings labeled LE (Low Energy). Connect again (see page 12). Place both earbuds in the charging case until they ­magnetically snap into place. Close and re-open the case. The earbuds status light blinks white and then displays charging status (see page 39). Remove the earbuds. If you customized your shortcut to be on a specific earbud, make sure you touch and hold the correct earbud. See "Earbuds don't respond to touch control" on page 60. Use the Bose app to adjust the mode. You can access this option from the main screen (see page 12). | 5 8 E N G