Brother International 2440C User Guide - Page 153

DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received colour fax prints only in black and white. Replace the colour ink cartridges that are empty or nearly empty, and then ask the other person to send the colour fax again. (See Replacing the ink cartridges on page 12-25.) Check that Fax Storage is set to OFF. (See Setting Fax Storage on page 6-2.) Left and Right margins are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto off or a single page is printed Reduction) on page 4-8.) on two pages. Phone Line or Connections Dialling does not work. (No dial tone) Check the machine is plugged in. Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection and make sure all telephone connections are secured. If there is no ringing when you call your machine, ask your telephone company to check the line. Change Tone/Pulse setting. (See Setting the Phone Line Type on page 2-3.) Receiving Faxes Cannot receive a fax Make sure the machine is in the correct receiving mode for your setup. (See Basic receiving operations on page 4-1.) If you frequently encounter interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Compatibility on page 12-14.) If you connect your machine to PBX, PABX, ADSL or ISDN, set the menu setting of Phone Line Type to your phone type. (See Setting the Phone Line Type on page 2-3.) Sending Faxes Cannot send a fax Make sure that the Fax mode on page 3-1.) key is illuminated. (See How to enter Fax Ask the other party to check that receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Printing reports on page 8-3.) Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If you frequently get transmission error with possible interference on the phone line, try to change the menu setting of Compatibility to Basic. (See Compatibility on page 12-14.) If you connect your machine to PBX, PABX, ADSL or ISDN, set the menu setting of Phone Line Type to your phone type. (See Setting the Phone Line Type on page 2-3.) Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty. (See Cleaning the scanner on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE