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Brother International 2440C User Guide - Page 154

MFL-Pro Suite Repair and Install, MFC-620CN only - fax driver

UPC - 012502610861

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DIFFICULTY SUGGESTIONS Handling Incoming Calls The machine 'Hears' Voice as CNG Tone. If your machine is set to Fax Detect ON, it is more sensitive to sounds. Your machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See on page 4-6.) Transferring a Fax Call to the machine. If you answered at the machine, press Mono Start and hang up immediately. If you answered on an external or extension phone, press your Fax Receive Code (default setting is ( 51). When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Ring Master, BT's Call Minder, an alarm system or any other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive data on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend a separate phone line with no custom features. Copying Difficulties Cannot make a copy Make sure that the Copy on page 9-1.) key is illuminated. (See Enter Copy mode Vertical streaks appear in copies Sometimes you may see vertical streaks on copies. Clean the scanner. (See Cleaning the scanner on page 12-23.) Poor copy results when using Try using the scanner glass. (See Using the scanner glass on page 1-9.) the ADF Scanning Difficulties (MFC-620CN only) TWAIN/WIA errors appear while scanning. Make sure the Brother TWAIN/WIA driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN/WIA driver. Poor scanning results when using the ADF Try using the scanner glass. (See Using the scanner glass on page 1-9.) Software Difficulties (MFC-620CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the CD-ROM. This program will repair and reinstall the software. 'Device Busy' Make sure the machine is not showing an error message on the LCD. 'Connect Failure' If the machine is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart Windows®. You can ignore this message or you can turn it off as follows. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. To turn it back on, double-click "\tool\WarnOn.REG" from the supplied CD-ROM. The Scan key on the machine's control panel will not work unless you restart your PC with the machine connected. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12

Section	Page
USER'S GUIDE FAX-2440C/MFC-620CN	1
APPROVAL INFORMATION	3
Compilation and Publication Notice	3
Safety precautions	5
To use the machine safely	5
Choosing a location	7
Quick Reference Guide	8
Sending faxes	8
Storing numbers	8
Dialling operations	9
Making copies	9
Table of Contents	10
1 Introduction	18
Using this Guide	18
Finding information	18
Symbols used in this Guide	18
Control panel overview	19
Turning the machine to Power Save condition	22
Power Save Setting	23
Load documents	24
Using the automatic document feeder (ADF)	24
Using the scanner glass	26
About paper	27
Recommended Paper	27
Handling and using special paper	28
Paper type and size for each operation	29
Paper weight, thickness and capacity	30
Paper capacity of the output paper tray	30
Printable area	31
How to load paper, envelopes and post cards	32
To load paper or other media	32
To load envelopes	34
To load post cards	35
About fax machines	36
Custom features	36
Do you have BT’s Call Minder on the phone line?	36
Why should there be problems?	36
How can you avoid possible problems?	36
Fax tones and handshake	37
ECM (Error Correction Mode)	38
2 Getting started	39
Initial Setup	39
Setting the Date and Time	39
Setting Tone or Pulse dialling mode (Except for the Nordic Countries)	39
Setting the Station ID	40
Setting the Phone Line Type	41
PABX and TRANSFER	41
General Setup	43
Setting the Mode Timer (MFC-620CN only)	43
Setting the Mode Timer (FAX-2440C only)	43
Setting the Paper Type	44
Setting the Paper Size	44
Setting the Ring Volume	45
Setting the Beeper Volume	45
Setting the Speaker Volume	46
Turning on Automatic Daylight Savings Time	47
Setting the LCD Contrast	47
3 Setup Send	48
How to enter Fax mode	48
How to dial	48
Manual dialling	48
One-Touch dialling (FAX-2440C only)	49
Speed-Dialling	49
Search	50
Fax Redial	50
How to Fax (B&W and Colour)	51
Colour fax transmission	51
Faxing from the ADF	51
Faxing from the scanner glass	52
Automatic transmission	53
Manual transmission	53
Sending a fax at the end of a conversation	53
Basic sending operations	54
Sending faxes using multiple settings	54
Contrast	54
Fax Resolution	55
Dual Access (Not available for colour faxes)	56
Real Time Transmission	57
Checking job status	58
Cancelling a fax in progress	58
Cancelling a scheduled job	58
Advanced sending operations	59
Broadcasting (Not available for colour faxes)	59
Overseas Mode	60
Delayed Fax (Not available for colour faxes)	61
Delayed Batch Transmission (Not available for colour faxes)	62
Setup for Polled Transmit (Standard) (Not available for colour faxes)	62
Setup for Polled Transmit with Secure Code (Not available for colour faxes)	63
Memory Security	64
Setting up the password	65
Changing the Memory Security password	65
Turning Memory Security on	65
Turning Memory Security off	66
Faxing letter size documents from the scanner glass	66
4 Setup Receive	67
Basic receiving operations	67
Choosing the Receive Mode	67
To select or change your Receive Mode	68
Setting the Ring Delay	69
Setting Toll Saver (TAD mode)	70
Setting the F/T Ring Time (Fax/Tel mode only)	71
Setting the Fax/Tel Announcement	71
Fax Detect (MFC-620CN only)	72
Fax Detect (FAX-2440C only)	73
Printing a reduced incoming fax (Auto Reduction)	74
Receiving a fax at the end of a conversation	74
Printing a fax from the memory	75
Reception into memory (Not available for colour fax reception)	75
Polling	76
Secure Polling	76
Setup for Polling Receive (Standard)	76
Setup for Polling Receive with Secure Code	77
Setup Delayed Polling Receive	77
Sequential Polling	78
5 Quick-Dial numbers and dialling options	79
Storing numbers for easy dialling	79
Storing One-Touch Dial numbers (FAX-2440C only)	79
Storing Speed-Dial numbers	80
Changing One-Touch (FAX-2440C only) and Speed-Dial numbers	81
Setting up Groups for Broadcasting (FAX-2440C only)	82
Setting up Groups for Broadcasting (MFC-620CN only)	83
Dialling options	85
Access codes and credit card numbers (MFC-620CN only)	85
Access codes and credit card numbers (FAX-2440C only)	86
Pause	87
Tone or Pulse	87
Telephone (voice) operation (FAX-2440C only)	88
How to dial	88
Making a telephone call	88
Answering calls with the Speaker Phone	89
Mute	89
Telephone (voice) operation (MFC-620CN only)	90
How to dial	90
Making a telephone call	90
Answering calls with the Speaker Phone	90
Mute	90
6 Remote Fax Options (Not available for colour faxes)	91
Setting up Fax Forwarding	91
Setting Fax Storage	92
Setting PC Fax Receive (MFC-620CN only)	92
Turning off Remote Fax Options	93
Setting your Remote Access Code	94
Remote Retrieval	95
Using your Remote Access Code	95
Remote commands	96
Retrieving fax messages	98
Changing your Fax Forwarding number	98
7 TAD (Telephone Answering Device)	99
TAD mode	99
Setting up the TAD	99
Recording TAD Outgoing Message (FAX-2440C only)	100
Recording TAD Outgoing Message (MFC-620CN only)	101
Listening to Outgoing Message (OGM)	101
Erasing Outgoing Message (OGM)	102
Activating TAD mode	102
Message indicator	102
Playing voice messages	103
Printing a fax message	103
Erasing incoming messages	104
To erase voice messages individually	104
To erase messages all at once	104
Setting Maximum Time for incoming messages	105
Setting Toll Saver	105
ICM Recording Monitor	105
Recording a conversation (FAX-2440C only)	106
Record Fax/Tel Outgoing Announcement (F/T OGM)	106
8 Printing reports	107
Fax settings and activity	107
Customizing the Transmission Verification Report	107
Setting the Journal Period	108
Printing reports	109
How to print a report	109
9 Making copies	110
Using the machine as a copier	110
Enter Copy mode	110
Making a single copy	111
Making multiple copies	111
Stop copying	111
Using the Copy Options key (Temporary settings)	112
Changing the temporary copy settings	113
Increasing copy speed or quality	114
Enlarging or reducing the image copied	115
Setting paper type	116
Setting paper size	117
Adjusting brightness	117
Sorting copies using the ADF	118
Making N in 1 copies or a poster (Page Layout)	119
Changing the default copy settings	122
Increasing copy speed or quality	122
Adjusting brightness	122
Adjusting contrast	122
Adjusting colour saturation	123
Legal limitations	124
10 Walk-Up PhotoCapture Center™ (MFC-620CN only)	125
Introduction	125
PhotoCapture Center™ requirements	126
Getting started	127
Printing the Index (Thumbnails)	129
Printing images	130
DPOF printing	132
Changing the default settings	133
Increasing print speed or quality	133
Setting the paper & size	133
Adjusting brightness	133
Adjusting contrast	134
Colour enhancement	134
Cropping	136
Borderless	136
Understanding the Error Messages	137
Using PhotoCapture Center™ from your PC	138
Using PhotoCapture Center™ for scanning documents	138
11 Important information	139
For your safety	139
IT power system (For Norway only)	139
LAN connection (MFC-620CN only)	139
International ENERGY STAR® Compliance Statement	139
Important safety instructions	140
Trademarks	142
12 Troubleshooting and routine maintenance	143
Troubleshooting	143
Error messages	143
Document jams	147
Document is jammed in the top of the ADF unit.	147
Document is jammed inside the ADF unit.	147
Printer jam or paper jam	148
Paper is jammed inside the paper tray	148
Paper is jammed inside the machine	149
If you are having difficulty with your machine	151
How to change LCD language	156
Compatibility	156
How to improve print quality	157
Cleaning the print head	157
Checking the print quality	158
Checking the printing alignment	160
Checking the ink volume	161
Packing and shipping the machine	162
Routine maintenance	165
Cleaning the scanner	165
Cleaning the machine printer platen	166
Replacing the ink cartridges	167
Appendix A	171
Telephone services	171
BT Call Sign (For U.K. Only)	171
To enable the machine to work with BT Call Sign (Only with your external phone)	171
Advanced receiving operations	172
Operation from extension telephones	172
Fax/Tel mode in the power save condition	173
For Fax/Tel mode only	173
Using a cordless external handset	174
Changing the remote codes	174
Connecting an external device to your machine	175
Connecting an external telephone	175
Connecting an external telephone answering device (TAD)	176
Sequence	176
Connections	177
Recording outgoing message (OGM) on an external TAD	178
Using extension telephones (For U.K. only)	179
Multi-line connections (PBX)	181
If you are installing the machine to work with a PBX	181
Custom features on your phone line	181
Appendix B	182
On-screen programming	182
Menu table	182
Memory storage	182
Navigation keys	183
Entering Text	193
Inserting spaces	193
Making corrections	193
Repeating letters	193
Special characters and symbols	194
Glossary	195
Specifications	200
Product description	200
General	200
Print media	201
Copy	202
PhotoCapture Center™ (MFC-620CN only)	203
Fax	204
Scanner (MFC-620CN only)	205
Printer	206
Interfaces	207
Computer requirements	208
Consumable items	209
Network (LAN) (MFC-620CN only)	210
Optional External Wireless Print/Scan Server (NC-2200w) (MFC-620CN only)	211
Index	212
Remote Retrieval Access card	217

Match case Limit results 1 per page

TROUBLESHOOTING AND ROUTINE MAINTENANCE

12 - 12

Handling Incoming Calls

The machine ‘Hears’ Voice as

CNG Tone.

If your machine is set to Fax Detect ON, it is more sensitive to sounds.

Your machine may mistakenly interpret certain voices or music on the

line as a calling fax machine and respond with fax receiving tones.

Deactivate the fax by pressing

Stop/Exit

. Try avoiding this problem by

turning Fax Detect to Off. (See on page 4-6.)

Transferring a Fax Call to the

machine.

If you answered at the machine, press

Mono Start

and hang up

immediately. If you answered on an external or extension phone, press

your Fax Receive Code (default setting is (

51). When your machine

answers, hang up.

Custom features on a single

line.

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, BT’s Call

Minder, an alarm system or any other custom feature on a single phone

line with your machine, it may create a problem sending or receiving

faxes.

For example: If you are sending or receiving a fax message while a

custom feature signal comes through on the line, the signal can

temporarily interrupt or disrupt the faxes. Brother’s ECM feature should

help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive data

on a single, shared line with custom features. If avoiding a slight

interruption is crucial to your business, we recommend a separate

phone line with no custom features.

Copying Difficulties

Cannot make a copy

Make sure that the Copy

key is illuminated. (See

Enter Copy mode

on page 9-1.)

Vertical streaks appear in

copies

Sometimes you may see vertical streaks on copies. Clean the scanner.

(See

Cleaning the scanner

on page 12-23.)

Poor copy results when using

the ADF

Try using the scanner glass. (See

Using the scanner glass

on page 1-9.)

Scanning Difficulties

(MFC-620CN only)

TWAIN/WIA errors appear

while scanning.

Make sure the Brother TWAIN/WIA driver is selected as the primary

source. In PaperPort

, click Scan in the File menu and select the

Brother TWAIN/WIA driver.

Poor scanning results when

using the ADF

Try using the scanner glass. (See

Using the scanner glass

on page 1-9.)

Software Difficulties

(MFC-620CN only)

Cannot install software or print

Run the

MFL-Pro Suite Repair and Install

program on the CD-ROM.

This program will repair and reinstall the software.

‘Device Busy’

Make sure the machine is not showing an error message on the LCD.

‘Connect Failure’

If the machine is not connected to your PC and you have loaded the

Brother software, the PC will show 'MFC Connect Failure' each time you

restart Windows

. You can ignore this message or you can turn it off as

follows.

Double-click "\tool\warnOff.REG" from the supplied CD-ROM.

To turn it back on, double-click "\tool\WarnOn.REG" from the supplied

CD-ROM.

The Scan key on the machine's control panel will not work unless you

restart your PC with the machine connected.

DIFFICULTY

SUGGESTIONS