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Brother International MFC 8670DN Network Users Manual - English - Page 89

Troubleshooting

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11 Troubleshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother print 11 server, it is divided into the following sections: ■ General problems ■ Network print software installation problems ■ Printing problems ■ Protocol-specific troubleshooting General problems CD-ROM is inserted, but does not start automatically If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute setup.exe in the root directory of the CD-ROM. How to reset the Brother print server to factory default You can reset the print server back to its default factory settings (resetting all information such as the password and IP address information). See Restoring the network settings to factory default on page 30. 77

Section	Page
Network USER’S GUIDE	1
Table of contents	8
1 Introduction	13
Overview	13
Network function features	14
Network printing	14
Network scanning	14
Network PC-FAX (Not available for DCP-8065DN)	14
Fax to server (MFC-8860DN only)	14
Management utility	14
BRAdmin Light	14
BRAdmin Professional	14
Remote Setup (Not available for DCP-8065DN)	15
Types of Network Connections	15
Network Connection Example	15
Peer-to-Peer printing using TCP/IP	15
Network Shared Printing	16
Protocols	17
TCP/IP Protocols	17
DHCP/BOOTP/RARP	17
APIPA	17
DNS client	17
LPR/LPD	17
Port 9100	17
SMTP client	18
IPP	18
mDNS	18
TELNET	18
SNMP	18
Web server (HTTP)	18
FTP	18
LDAP	18
IPv6	18
2 Configuring your network printer	19
Overview	19
IP addresses, subnet masks and gateways	19
IP address	19
Subnet mask	20
Gateway (and router)	20
Setting the IP address and subnet mask	21
Using the BRAdmin Professional utility and the TCP/IP protocol to configure your network printer (for Windows®)	21
BRAdmin Professional utility	21
How to configure your machine using the BRAdmin Professional utility	21
Using the control panel to configure your machine for a network	22
Using other methods to configure your machine for a network	22
Changing the print server settings	22
Using the BRAdmin Professional utility to change the print server settings (for Windows®)	22
Using a HTTP (web browser) to change the print/scan settings	23
Using the Remote Setup to change the print server settings (for Windows® and Mac OS® X 10.2.4 or greater) (Not available for DCP-8065DN)	23
Remote Setup for Windows®	23
Remote Setup for Macintosh®	24
3 Control Panel Setup	25
LAN Main Setup Menu	25
TCP/IP	25
BOOT Method	25
IP Address	27
Subnet Mask	28
Gateway	28
Node Name	28
WINS Config	29
WINS Server	29
DNS Server	30
APIPA	30
IPv6	31
Ethernet	31
Setup Internet (MFC-8860DN only)	32
SMTP Server address	32
POP3 Server address	32
Mailbox Name	33
Mailbox Pwd	33
Setup Mail RX (MFC-8860DN only)	34
Auto Polling	34
Poll Frequency	34
Header	34
Del Error Mail	35
Notification	35
Setup Mail TX (MFC-8860DN only)	35
Sender Subject	35
Size Limit	36
Notification	36
Setup Relay (MFC-8860DN only)	37
Rly Broadcast	37
Relay Domain	37
Relay Report	38
Scan to E-mail (E-mail server) (MFC-8860DN only)	38
Color File Type for Scan to E-mail (E-mail server)	38
Black and White File Type for Scan to E-mail (E-mail server)	38
Scan to FTP	39
Color File Type for Scan to FTP	39
Black and White File Type for Scan to FTP	39
Fax to Server (MFC-8860DN only)	40
Setting Fax to Server to On	41
How to Operate	41
Time Zone (MFC-8860DN only)	42
Windows® Time Zone Setting	42
Restoring the network settings to factory default	42
Printing the Network Configuration List	43
4 Network printing from Windows® basic TCP/IP Peer-to-Peer printing	44
Overview	44
For Windows® 98/Me/NT®/2000/XP/Windows Vista® users	44
Configuring the standard TCP/IP port	44
Printer driver not yet installed	44
Printer driver already installed	45
For Windows NT® 4.0 users	45
Installing the TCP/IP protocol	45
Other sources of information	46
5 Internet printing for Windows®	47
Overview	47
Quick Tips	47
Brother Internet Print General Information	47
Brother Internet Print: Configuring the Brother Print Server	48
Print Server Configuration Checklist	48
Brother Internet Print: Using the BRAdmin Professional utility to Configure the Print Server	49
Brother Internet Print: Using a Web Browser to Configure the Print Server	50
Brother Internet Print: Installing the BIP software on Windows® 98/Me/2000/XP and Windows NT® 4.0	50
Setup from CD-ROM	50
Adding a Second Brother Internet Port	52
Windows® 2000/XP and Windows Vista® IPP printing	53
For Windows Vista®	53
For Windows® 2000/XP	54
Specifying a different URL	56
Other sources of information	56
6 Network printing from a Macintosh®	57
Overview	57
How to choose the BR-Script 3 printer driver (TCP/IP)	57
For Mac OS® X 10.5	57
For Mac OS® X 10.2.4 to 10.4.x	59
How to select the print server (TCP/IP) (Mac OS® 9.1 - 9.2)	61
Changing the print server settings	63
Changing the configuration using a web browser	63
Changing the configuration using the Remote Setup	63
Using the BRAdmin Light utility to change the print server settings (for Mac OS® X 10.2.4 or greater)	63
Other sources of information	64
7 Web Based Management	65
Overview	65
How to connect to your machine using a Browser	65
Password Information	65
Changing the Scan to FTP configuration using a Browser	66
Changing the LDAP configuration using a Browser (MFC-8860DN only)	66
Using E-mail notification with user authentication	67
8 LDAP Operation (MFC-8860DN only)	69
Overview	69
Changing the LDAP configuration using a Browser	69
LDAP operation using the control panel	69
9 Internet Fax (MFC-8860DN only)	71
Overview	71
Getting Connected	71
Control Panel Key Functions	72
Sending an Internet Fax	72
Manually Entering Text	73
Receiving E-mail or Internet Fax	73
Receiving an Internet Fax to your computer	74
Forwarding Received E-mail and Fax Messages	74
Using E-mail notification with user authentication	74
Relay Broadcasting	74
Relay Broadcast from a machine	75
Sending to multiple phone numbers:	75
Outlook 97/98/2000/2002/2003:	76
TX Verification Mail	76
Setup Mail (TX)	77
Setup Mail (RX)	77
Error mail	77
Important information on Internet Fax	78
10 Brother Internet Fax Printing Software (MFC-8860DN only)	79
Overview	79
Installing Brother Internet Fax Printing Driver	80
Changing the BFP Port Settings	81
Relay Broadcast Function	83
Uninstalling from Windows® 98/98SE/Me/2000/XP and Windows NT® 4.0	84
Using the BFP Address Book	85
Setting Up a Member in the Address Book	85
Setting Up a Group for Broadcasting	86
Editing Member Information	86
Deleting a Member or Group	86
Exporting the Address Book	87
Sending a Network Fax with BFP	88
11 Troubleshooting	89
Overview	89
General problems	89
CD-ROM is inserted, but does not start automatically	89
How to reset the Brother print server to factory default	89
Network print software installation problems	90
The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows®.	90
The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X.	90
Printing problems	93
Print job is not printed	93
Error during printing	95
Scanning and PC Fax problems	96
Protocol-specific troubleshooting	99
Windows® 2000/XP and Windows Vista® IPP troubleshooting	99
Want to use a different Port number other than 631.	99
The “Go to printer’s Web site” option in Windows® XP and Windows Vista® is not working The “Get More Info” option in Windows® 2000 and Windows Server® 2003 is not working	99
Web browser troubleshooting (TCP/IP)	99
LDAP troubleshooting	99
Appendix A	100
Using services	100
Other ways to set the IP address (for advanced users and Administrators)	100
Using DHCP to configure the IP address	100
Using BOOTP to configure the IP address	101
Using RARP to configure the IP address	101
Using APIPA to configure the IP address	102
Using ARP to configure the IP address	102
Windows® systems	102
UNIX®/Linux systems	103
Using the TELNET console to configure the IP address	103
Using the Brother Web BRAdmin server software for IIS* to configure the IP address	104
Installation when using a Network Print Queue or Share (printer driver only)	105
Multi-function Print Server specifications	106
Function Table and Default Factory Settings	107
Entering Text	109