Brother International MFC 9600 Users Manual - English - Page 175

22 Troubleshooting and Routine Maintenance Troubleshooting Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve a difficulty with your machine using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 01 . Frequently Asked Questions (FAQs) You can find more information about Brother products on the World Wide Web, from product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at: http://www.brother.com Brother Bulletin Board Brother's Bulletin Board Numbers are USA: 1-888-298-3616 From within Canada: 1-514-685-2040 Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 1