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Brother International MFC 9600 Users Manual - English - Page 184

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Difficulty Software Difficulties (Continued) "Unable to write to LPT1" or "LPT1 already in use" Error Message appears. "MFC is Busy" or "MFC Connect Failure" Error Message appears. Suggestions 1. Make sure the MFC is on (plugged into the AC outlet) and that it is connected directly to the computer using the bundled IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the MFC is not displaying an error message on the LCD Display. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run= command lines in the win.ini file or the Statup Group) 4. Check with you computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel Port Mode - ECP) Video Capture Difficulty LCD does not show "Video: Press Copy Capture Ready." Check the video cable connection to the MFC's RCA pin jack. Check that the video equipment is sending a signal (video equipment is turned on and set to the correct setting). DOS Setup Printing Difficulties I cannot print from my application software. Check that the DOS application software interface settings match those of your printer: for example, if you are using a parallel printer cable, you would probably set your DOS software printer port to LPT1. Check for an error message on the LCD. The machine prints, but it prints incorrect information. Sometimes it prints a couple of characters and then ejects the pages, etc. This is an indication that your application printer emulation Prints setting and the machine's printer emulation do not match. Check your application software to make sure you selected the correct printer driver. The machine emulates HP LaserJet IIP. Try setting the machine to HP emulation in Remote Printer Console and then select the HP LaserJet IIP printer in your application software. 22 - 10 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Section	Page
Using This Manual	1
Finding Information	1
Test Sheet Procedures (For USA Only)	1
MFC 9600 Control Panel Overview	2
About Fax Machines	4
Fax Tones and Handshake	4
ECM (Error Correction Mode)	4
Choosing a Location	4
Paper	5
Acceptable Paper	5
	7
Loading Paper in Multi-purpose Paper Cassette	8
Connecting the MFC	10
	11
Connections	14
Connecting an External Telephone	14
Connecting an External TAD (Telephone Answering Device)	14
Sequence	14
Connections	14
Special Line Considerations	16
Roll Over Phone Lines	16
Two-Line Phone System	16
Converting Telephone Wall Outlets	16
Installing MFC, External Two-Line TAD, and Two-Line Telephone	17
Multi-Line Connections (PBX)	18
If you are installing the MFC to work with a PBX:	18
Custom Features on a Single Line	18
Setting Dialing Mode (Tone/Pulse)	19
Setting Date and Time	19
Setting Station ID	20
Entering Text	20
Setting Beeper Volume	21
Ring Volume	22
Memory Storage	22
Setting or Changing the Answer Mode	23
Setting Ring Delay	24
Easy Receive	24
Printing a Reduced Incoming Document	24
Recommended Reductions	25
Setting Paper Size 5-3	25
Advanced Receiving Operations	26
Operation from Extension Telephones	26
Changing the Fax Receive Code	26
Printing a Fax in Memory	26
Polling	27
Setting Up Polling Receive	27
Setting Up Sequential Polling Receive	28
Canceling a Scheduled Job	28
Telephone Services	29
Distinctive Ring	29
Registering your Distinctive Ring Pattern	30
Caller ID	31
Viewing Caller ID List	31
Printing Caller ID List	32
Clearing a Caller ID Stored in Memory	32
Setup Send 6-1	37
Sending Faxes Using Multiple Settings	37
Faxing from the ADF (Automatic Document Feeder)	37
	37
Faxing from the Scanner Glass	38
	38
Resolution 6-4	39
Contrast	39
Manual Transmission	39
Manual and Automatic Fax Redial	40
Dual Access	40
Real Time Transmission	41
Checking the Jobs Status	41
Canceling Jobs in Memory	42
Basic Sending Operations	43
Composing Electronic Cover Page	43
Cover Page for Next Fax Only	44
Always Send Cover Page	45
Using a Printed Cover Page	45
Advanced Sending Operations	46
Overseas Mode	46
Delayed Fax	46
Multiple Resolution Transmission	47
Setting Up for Polling Transmit	47
Broadcasting	47
Dialing Access Codes and Credit Card Numbers	48
Paging and Fax Forwarding	49
Programming a Paging Number	49
Setting Fax Storage	50
Retrieving Memory Status List	53
Retrieving Fax Messages	53
Changing Fax Forwarding Number Remotely	54
MFC Settings and Activity	59
To Print a Report	59
Transmission Verification (Xmit) Report	60
Activity Report Interval	60
	71
Basic Copy Operations	71
Copying One Page	71
Multiple Copies (Using the ADF)	72
	75
Memory Full Message 10-3	77
Setting Up Video Print Mode	78
	78
Black and White Video Printing	79
	79
Changing Default Settings	81
	82
Setting Video Printing Quality	82
Setting Video Type	82
Setting Print Size	83
	83
Video Capture from the PC	84
If You Don’t Have a CD-ROM Drive	84
Computer Requirements	84
	86
Installing Brother Software Using a USB Cable	86
Choosing the Software to Install	86
Install Multi-Function Link® Pro	86
Install NetCentric™ FaxStorm	86
Install Automatic E-Mail Printing	86
	86
View Online Documentation	87
View Product Support Information	87
Brother Web Link	87
Exit	87
Installing the Brother Software (For Parallel Interface)	87
Helpful Hints for Windows® 3.1x or Windows® 95/98	89
Receiving Messages into the PC	90

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TROUBLESHOOTING AND ROUTINE MAINTENANCE

22 - 10

“Unable to write to

Make sure the MFC is on (plugged into the

LPT1” or “LPT1

AC outlet) and that it is connected directly

already in use” Error

to the computer using the bundled

Message appears.

IEEE-1284 bi-directional parallel cable.

The cable must not go through another

“MFC is Busy” or

peripheral device (such as a Zip Drive,

“MFC Connect

External CD-ROM Drive, or Switch box).

Failure” Error

Message appears.

Make sure the MFC is not displaying an

error message on the LCD Display.

Make sure no other device drivers, which

also communicate through the parallel port,

are running automatically when you boot up

the computer (such as, drivers for Zip

Drives, External CD-ROM Drive, etc.)

Suggested areas to check:

(

Load=, Run=

command lines in the win.ini file or the

Statup Group

)

Check with you computer manufacturer to

confirm that the computer’s parallel port

settings in the BIOS are set to support a

bi-directional machine; i.e. (Parallel Port

Mode – ECP)

LCD does not show

Check the video cable connection to the MFC’s

“Video: Press Copy

RCA pin jack. Check that the video equipment

Capture Ready.”

is sending a signal (video equipment is turned

on and set to the correct setting).

I cannot print from my

Check that the DOS application software

application software.

interface settings match those of your printer:

for example, if you are using a parallel printer

cable, you would probably set your DOS

software printer port to LPT1. Check for an

error message on the LCD.

The machine prints,

This is an indication that your application

but it prints incorrect

printer emulation Prints setting and the

information.

machine’s printer emulation do not match.

Sometimes

Check your application software to make sure

it prints a couple of

you selected the correct printer driver.

The

characters and then

machine emulates HP LaserJet IIP.

Try setting

ejects the pages, etc.

the machine to HP emulation in Remote

Printer Console and then select the

HP LaserJet IIP printer in your application

software.

Difficulty

Suggestions

Software

Difficulties

(Continued)

Video

Capture

Difficulty

DOS Setup

Printing

Difficulties