Brother International PT2400 Users Manual - English and Spanish - Page 116

TROUBLESHOOTING Problem Solution 1. The display stays blank after you have turned on the machine. • Check that the AC adaptor is connected correctly. • If you are using alkaline batteries, check that they are correctly inserted. • If the batteries are low, replace them with new ones. 2. The machine does not print or the printed characters are blurred. • Check that the tape cassette has been inserted properly. • If the tape cassette is empty, replace it with a new one. • Make sure that the tape compartment cover has been closed. • Ensure the correct Brother AC adapter is used-other adapters cannot supply enough current for printing. 3. The text files that you stored in the mem- • If the batteries are low, replace them ory are no longer there. with new ones. 4. The printed characters are not formed properly. • If you are using alkaline batteries, they may be low. Try using the AC adaptor or replace the batteries with new ones. • Ensure the correct Brother AC adapter is used-other adapters cannot supply enough current for printing. 5. A blank horizontal line appears through • Clean the print head as explained on the printed label. page 25. 6. Striped tape appears. • If you have reached the end of the tape, replace the tape cassette with a new one. 7. The machine has "locked up" (i.e., nothing happens when a key is pressed). • Turn off the machine, and then while Align holding down Code and R , turn the machine back on. The text and formats in the display and all text files stored in the memory are erased. 112