Canon BJ-30 User Guide - Page 118

Windows Problems, Troubleshooting, Using the, Printer With Your Software

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Windows Problems The following table contains problems and solutions related to using your printer with Windows applications. Problem Printer does not print or prints garbage Cause Solution Cable connections may not be secure. Check that the cable and power cord connections are secure. Printer may not be turned on. Turn on the printer. Printer driver may not be set up. Make sure the printer driver is properly installed and set up. See Chapter 4, Using the Printer With Your Software, for details. Print Manager may be causing the problem. Check Print Manager for stalled print jobs caused by printer not being ready to accept data. Delete all stalled jobs, make sure the printer is on-line, and try to print again. If errors continue, turn off the Print Manager. Cannot print from file menu Printer may not be securely connected to the computer. Check that the printer is correctly connected to the computer and that it is turned on. If the problem still exists, follow these steps: 1. Open the Printers icon, which is located in the Control Panel. 2. Select the Canon BJ-30 printer as the default printer by double-clicking on its name. 3. If the Canon BJ-30 does not appear as the default printer, click on the Connect button. 4. Make sure the correct port is selected and choose OK. 5. Double-click on the Canon BJ-30 name again. 110 Troubleshooting Chapter 7

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110
Troubleshooting
Chapter 7
Windows Problems
The following table contains problems and solutions related to using your
printer with Windows applications.
Problem
Cause
Solution
Printer does not print
Cable connections may
Check that the cable and
or prints garbage
not be secure.
power cord connections are
secure.
Printer may not be turned on.
Turn on the printer.
Printer driver may not be
Make sure the printer driver
set up.
is properly installed and set
up. See Chapter 4,
Using the
Printer With Your Software
, for
details.
Print Manager may be
Check Print Manager for
causing the problem.
stalled print jobs caused by
printer not being ready to
accept data. Delete all stalled
jobs, make sure the printer is
on-line, and try to print again.
If errors continue, turn off the
Print Manager.
Cannot print from file
Printer may not be securely
Check that the printer is
menu
connected to the computer.
correctly connected to the
computer and that it is turned
on. If the problem still exists,
follow these steps:
1.
Open the Printers icon,
which is located in the
Control Panel.
2.
Select the Canon BJ-30
printer as the default
printer by double-clicking
on its name.
3.
If the Canon BJ-30 does not
appear as the default
printer, click on the
Connect button.
4.
Make sure the correct port
is selected and choose OK.
5.
Double-click on the Canon
BJ-30 name again.