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Canon FAXPHONE L170 Basic Guide - Page 147

Receiving Problems

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13 Cannot send using ECM (Error Correction Mode). Q Does the receiving fax machine support ECM? A If the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking. Errors occur frequently while sending. Q Are the telephone lines in proper condition? Do you have a good connection? A Lower the transmission speed. (See "3.TX START SPEED," on p. 15-6.) Receiving Problems Cannot receive a fax automatically. Q Is the machine set to receive automatically? A For the machine to receive faxes automatically, the receive mode must be set to mode or . (See Chapter 7, "Receiving Faxes.") If you have set , confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. If you set to in of the Menu, the machine will receive faxes automatically even when the receive mode is set to mode. (See "5.MAN/AUTO SWITCH," on p. 15-10.) Q Is the memory full? A Wait for the machine to finish any fax or print jobs stored in the memory or delete them from the memory. (See "Deleting a Fax job," p. 11-2.) Then ask the other party to resend the fax. Q Did an error occur during reception? A Print an ACTIVITY REPORT and check for an error. (See "Activity Report," on p. 12-1.) You can also check the RX REPORT when it is printed automatically. (See "Reception (RX) Report," on p. 12-4.) Q Is the telephone line connected properly? A Make sure all line connections are secure. (See "Connecting the Telephone Line," on p. 2-7.) Troubleshooting 13-14 Faxing Problems

Section	Page
About the Manuals for the Machine	1
Where to Find Help	2
Product Type and Model	3
Copyright	3
Laser Safety	3
Disclaimer	3
Trademarks	3
Type conventions	4
Safety information	4
Power supply	5
Handling	6
Maintenance	7
Legal limitation on usage of your product and the use of images	8
Users in the U.S.A.	9
Pre-installation requirements for Canon facsimile equipment	9
Connection of the equipment	9
In case of equipment malfunction	10
Rights of the telephone company	10
FCC Notice	10
Users in Canada	11
Pre-installation requirements for Canon facsimile equipment	11
Notice	12
Laser Safety	13
CDRH Regulations	13
Contents	14
Introducing the FAXPHONE L170	20
Welcome	20
The Main Features of the Machine	21
Fax Features	21
Printer Features	22
Copier Features	22
Telephone Features	22
Using the Machine as a Printer	23
System Requirements	23
Using Your Documentation	24
Setting Up Your Machine	26
Choosing a Location for Your Machine	26
Unpacking Your Machine	27
Do You Have Everything?	27
Removing Shipping Materials	28
Replaceable Parts	28
Assembling the Machine	29
Attaching Components	29
Document Output Tray	29
Output Tray	29
Installing the Paper Cassette	30
Making Connections	31
Connecting the Machine to Your PC	31
Connecting the Telephone Line	32
Connecting the Power Cord	32
Getting Acquainted With Your Machine	34
Front View	34
Rear View	35
The Operation Panel	36
Special Function Buttons (One-Touch Speed Dial Panel Open)	37
Handset	38
Energy Saver Mode	39
Setting the Energy Saver Mode Manually	39
Restoring from the Energy Saver Mode	39
The Toner Cartridge	40
Handling and Storing Cartridges	40
Installing/Replacing the Toner Cartridge	41
Registering Information in the Machine	44
Guidelines for Entering Information	44
Entering Numbers, Letters, and Symbols	44
Personalizing Your Machine	46
Registering Required Sender Information	46
What is Sender Information?	46
Entering the Date and Time	47
Registering Your Fax Number and Name	47
Setting the Telephone Line Type	48
Setting the Daylight Saving Time	48
Paper Handling	50
Print Media Requirements	50
Printing Areas	51
Loading Paper	52
Loading Paper in the Cassette	52
Loading Envelopes in the Cassette	54
Loading Paper in the Multi-Purpose Feeder	57
Loading an Envelope in the Multi-Purpose Feeder	58
Testing the Machine	59
Orientation of the Document and the Paper Loading	60
Selecting the Paper Output Area	61
Paper Type and Paper Output Area	61
Face Down Paper Output Area	62
Face Up Paper Output Area	62
Speed Dialing	64
Speed Dialing Methods	64
One-Touch Speed Dialing	65
Storing Numbers for One-Touch Speed Dialing	65
Changing or Deleting a Number/Name Stored Under a One-Touch Speed Dial Button	66
Using One-Touch Speed Dialing	67
Coded Speed Dialing	68
Storing Numbers for Coded Speed Dialing	68
Changing or Deleting a Number/Name Stored under a Coded Speed Dialing Code	69
Using Coded Speed Dialing	70
Group Dialing	71
Creating Groups for Group Dialing	71
Changing or Deleting a Number/Name Stored under a Group Dialing	72
Using Group Dialing	73
Directory Dialing	74
Sending Faxes	76
Preparing to Send a Fax	76
Document Requirements	76
Scanning Area	77
Loading Documents in the ADF	78
Adjusting the Resolution and Contrast	79
Adjusting the Image Quality (Resolution)	79
Adjusting the Exposure (Density)	80
Sending Methods	81
Memory Sending	81
Manual Sending Via the Handset	81
Dialing Methods	81
Sending Documents	82
Memory Sending	82
Manual Sending Via the Handset	83
Canceling Sending	84
Canceling Memory Sending	84
While Documents Are Being Scanned Using the ADF	84
After All Documents Are Scanned	84
Redialing	85
Manual Redialing	85
Automatic Redialing With Memory Sending	85
Canceling Automatic Redialing	85
Setting Up Automatic Redialing	85
Sequential Broadcasting	87
Sending a Document to More Than One Destination	87
Sending a Document Using Group Dialing	88
Delayed Sending	89
Receiving Faxes	92
Different Ways to Receive a Fax	92
Setting the Receive Mode	93
Receiving Faxes and Phone Calls Automatically: FaxTel Mode	93
Setting the Options for FaxTel Mode	93
What Happens When FaxTel Mode is Selected	94
Receiving Faxes Manually: Manual Mode	95
Receiving Faxes Automatically: FaxOnly Mode	96
Using an Answering Machine: AnsMode	96
Using the Machine With an Answering Machine	96
Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD	96
Receiving Faxes in Memory When a Problem Occurs	97
Receiving While Performing Other Tasks	98
Canceling an Incoming Fax	98
Setting Up and Using Polling	100
What’s Polling?	100
Before You Use Polling Receiving	100
Polling Other Fax Machines to Receive Documents	101
Requesting Another Fax to Send a Document	101
Setting Up Polling Sending	102
Setting Up a Polling Box	102
Scanning a Document into the Memory for Polling Sending	103
Changing the Polling Box Settings	104
Deleting a Polling Box	105
Special Features	106
Special Dialing	106
Dialing Long Distance	106
How to Enter Pauses	106
Using Tone Dialing On a Pulse Line	107
Using Memory Lock	108
Turning Memory Lock ON and Setting the Password	108
Turning Memory Lock OFF and Printing Documents	109
Making Copies	110
Making Copies	110
Specifying the Paper Size and Type (Common for Cassette and Multi-Purpose Feeder)	111
Specifying the Paper Size	111
Specifying the Paper Type	112
Setting Enlarging/Reducing	113
Enlarging/Reducing Using Preset Copy Ratios	113
Enlarging/Reducing Using Custom Copy Ratios	114
Improving Copied Image	115
Adjusting the Image Quality (Resolution)	115
Adjusting the Exposure (Density)	115
Adjusting Automatically	115
Adjusting Manually	116
Special Features	117
Collate Copy	117
Reserve Copy	118
Confirming the Copy Job You Reserved	119
Deleting the Copy Job You Reserved	119
System Monitor	120
Checking the Status of Copy, Fax, Print and Report Jobs	120
Confirming Transmission Status	120
Confirming Transmission Results and Sending Reservation	121
Deleting a Fax Job	121
Confirming and Deleting a Copy Job	122
Confirming and Deleting a Print Job	122
Confirming and Deleting a Report Job	123
Reports and Lists	124
Activity Report	124
Transmission (TX) Reports	125
Error TX Report	125
TX Report	126
Multi TX/RX Report	126
Reception (RX) Report	127
Memory Clear Report	128
Speed Dialing Lists	129
One-Touch Speed Dial List	130
Coded Speed Dial List	130
Group Dial List	131
User’s Data List	132
Document Memory List	133
Troubleshooting	134
Clearing Jams	134
Removing Jammed Paper from Inside the Machine	134
Removing Jammed Paper from the ADF	139
LCD Messages	140
Paper Feeding Problems	142
Faxing Problems	145
Sending Problems	145
Receiving Problems	147
Telephone Problems	150
Copying Problems	151
Print Quality Problems	152
Printing Problems	154
If You Cannot Solve the Problem	155
Maintaining Your Machine	156
Cleaning the Machine	156
Cleaning the Machine’s Exterior	156
Cleaning the ADF Area	157
Transporting the machine	159
The Menu System	160
Accessing the Menu	160
Menu Descriptions	161
1. PAPER SETTINGS	161
2. COMMON SETTINGS	162
3. COPY SETTINGS	164
4. FAX SETTINGS	165
5. ADD. REGISTRATION	172
6. PRINTER SETTINGS	173
7. TIMER SETTINGS	174
8. PRINT LISTS	175
Specifications	176
General	176
Fax	177
Copier	178
Telephone	178
Printer	179
Printable Area: Papers	180
Printable Area: Envelopes	181
Document Sizes	182
Printer Driver	183
Glossary	184

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Troubleshooting

Faxing Problems

13-14

Cannot send using ECM (Error Correction Mode).

Does the receiving fax machine support ECM?

If the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.

Errors occur frequently while sending.

Are the telephone lines in proper condition? Do you have a good connection?

Lower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.)

Receiving Problems

Cannot receive a fax automatically.

Is the machine set to receive automatically?

For the machine to receive faxes automatically, the receive mode must be set to <FaxOnly> mode or <AnsMode>. (See

Chapter 7, “Receiving Faxes.”) If you have set <AnsMode>, confirm that an answering machine is connected to the machine

and that it is turned on with an outgoing message properly recorded.

If you set <5. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will receive faxes

automatically even when the receive mode is set to <Manual> mode. (See “5.MAN/AUTO SWITCH,” on p. 15-10.)

Is the memory full?

Wait for the machine to finish any fax or print jobs stored in the memory or delete them from the memory. (See “Deleting a

Fax job,” p. 11-2.) Then ask the other party to resend the fax.

Did an error occur during reception?

Print an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.) You can also check the RX REPORT

when it is printed automatically. (See “Reception (RX) Report,” on p. 12-4.)

Is the telephone line connected properly?

Make sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-7.)