Canon PIXMA MP800R User's Guide - Page 151

Problems Scanning

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„ When You Connect to a Computer Running Windows XP, the Screen Shows the Warning Message "This device can perform faster" or "HighSPEED USB Device Plugged into non-High-SPEED USB Hub" Cause Action You connect to a computer that does Your environment is not fully compatible with USB 2.0. not support USB 2.0 Hi-Speed. See "Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on page 148. Problems Scanning „ Scanner won't work Cause The machine is not recognized by the computer. Action Restart the computer. This may enable the computer to recognize the machine. „ ScanGear MP won't start Cause Scanner driver (ScanGear MP) not installed. Action Set the Setup CD-ROM and install the software. Chapter 12 Troubleshooting 149

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Chapter 12
149
Troubleshooting
When You Connect to a Computer Running Windows XP, the Screen
Shows the Warning Message “This device can perform faster” or “High-
SPEED USB Device Plugged into non-High-SPEED USB Hub”
Problems Scanning
Scanner won’t work
ScanGear MP won’t start
Cause
Action
You connect to a computer that does
not support USB 2.0 Hi-Speed.
Your environment is not fully compatible with USB 2.0.
See
“Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not
Work” on page 148
.
Cause
Action
The machine is not recognized by
the computer.
Restart the computer.
This may enable the computer to recognize the machine.
Cause
Action
Scanner driver (ScanGear MP) not
installed.
Set the Setup CD-ROM and install the software.