Canon PIXMA TR8620 TR8600 series User Manual
Canon PIXMA TR8620 Manual
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Canon PIXMA TR8620 manual content summary:
- Canon PIXMA TR8620 | TR8600 series User Manual - Page 1
TR8600 series Online Manual English - Canon PIXMA TR8620 | TR8600 series User Manual - Page 2
Contents Using Online Manual 10 Symbols Used in This Document 11 Touch-enabled Setup Utility 53 Starting Up IJ Network Device Setup Utility 54 Diagnosing and Repairing Network Settings 55 List of Models Which Does Not Support Diagnosis and Repair Function 56 Handling Paper, Originals, Ink - Canon PIXMA TR8620 | TR8600 series User Manual - Page 3
Before Inserting the Memory Card 88 Inserting the Memory Card 90 Removing the Memory Card 91 Replacing Ink Tanks 92 Replacing Ink Tanks 93 Checking Ink Status on the Touch Screen 98 Ink Tips 99 If Printing Is Faint or Uneven 100 Maintenance Procedure 101 Printing the Nozzle Check Pattern - Canon PIXMA TR8620 | TR8600 series User Manual - Page 4
settings 168 Print settings 172 LAN settings 173 Other printer settings 178 Language selection 181 Firmware update 182 Reset setting 183 Feed settings 184 Web service setup 185 ECO settings 186 Quiet setting 188 System information 190 Specifications 191 Information about Paper 195 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 5
Screen 217 Deleting the Undesired Print Job 218 Removing Printer That Is No Longer Required from List of Printers 219 Printing Using Canon Application Software 220 Printing from Smartphone/Tablet 221 Printing Photo Data 222 Printing Photographs Saved on Memory Card 223 Setting Items for - Canon PIXMA TR8620 | TR8600 series User Manual - Page 6
Faxing 255 Preparing for Faxing 256 Connecting Telephone Line 257 Setting Telephone Line Type 261 Setting Receive Mode 264 Setting Sender Information 269 Registering Recipients 276 Registering Recipients Using Operation Panel of Printer 277 Registering Fax/Telephone Number of Recipients 278 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 7
and Common Problems 341 Network Communication Problems 344 Cannot Find Printer on Network 345 Cannot Find Printer During Setup 346 Cannot 369 Cannot Print/Scan from Smartphone/Tablet 370 Printing Problems 374 Printer Does Not Print 375 Ink Does Not Come Out 378 Printer Does Not Pick - Canon PIXMA TR8620 | TR8600 series User Manual - Page 8
in Touch Screen 416 Installation and Download Problems 417 Failed to MP Drivers Installation (Windows 418 Updating MP Drivers in Network Environment (Windows 419 Errors and Messages 420 When Error Occurred 421 Message (Support Code) Appears 423 List of Support Code for Error 427 What to Do - Canon PIXMA TR8620 | TR8600 series User Manual - Page 9
1200 449 1401 450 1600 451 1660 452 1688 453 1689 454 1700 455 Shipping Tape etc. Are Still Attached (1890 456 2110 457 2113 460 2114 463 2900 466 2901 467 4103 468 5011 469 5012 470 5100 471 5200 472 5B00 473 6000 474 C000 475 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 10
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 11
could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product. Be sure to read these - Canon PIXMA TR8620 | TR8600 series User Manual - Page 12
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold." 12 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 13
of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 14
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 15
control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution." " - Canon PIXMA TR8620 | TR8600 series User Manual - Page 16
This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of CMU and The Regents of - Canon PIXMA TR8620 | TR8600 series User Manual - Page 17
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 18
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 19
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 20
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 21
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 22
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 23
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 24
2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, - Canon PIXMA TR8620 | TR8600 series User Manual - Page 25
`You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files - Canon PIXMA TR8620 | TR8600 series User Manual - Page 26
.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o [email protected] Discusses bugs, as well as - Canon PIXMA TR8620 | TR8600 series User Manual - Page 27
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 28
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 29
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The following applies only to products supporting Wi-Fi. (c) 2009-2013 by Jeff Mott. All rights reserved. Redistribution - Canon PIXMA TR8620 | TR8600 series User Manual - Page 30
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - Canon PIXMA TR8620 | TR8600 series User Manual - Page 31
using a wireless router. ◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes unavailable. In that case, web services for the printer cannot be used. ◦ If you connect a device connected to the Internet via a wireless router to the printer that is in - Canon PIXMA TR8620 | TR8600 series User Manual - Page 32
Device Setup Utility (macOS) Network Connection Tips See below for tips on using the printer via network connection. Network Connection Tips Handling Printer Configuration using the Web Browser Countermeasures against Unauthorized Access Troubleshooting See Network Settings and Common Problems for - Canon PIXMA TR8620 | TR8600 series User Manual - Page 33
Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing 33 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 34
setup procedures and security settings of wireless routers vary depending on the system environment. For details, see the manual for your wireless router or contact its manufacturer. • This printer does not support proceed to the next screen of this guide until setup is complete. • For office use, - Canon PIXMA TR8620 | TR8600 series User Manual - Page 35
• If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 36
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct 36 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 37
IP address (IPv4) IP address (IPv6) Disable Auto setup Auto setup Set printer name* Enable/disable IPv6 Enable/disable WSD XXXXXXXXXXXX Enable Enable Timeout setting Enable/disable Bonjour Service name 15 minutes Enable Canon TR8600 series LPR protocol settings RAW protocol LLMNR Enable - Canon PIXMA TR8620 | TR8600 series User Manual - Page 38
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time. 38 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 39
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 40
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup. 40 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 41
tap the HOME button. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Select (Setup) on HOME screen. 4. Select Device settings. 5. Select LAN settings. 6. Select Print details. 7. Result codes XXXXXXXX 2-3 Result Code Details Result code details http://canon.com/ijnwt 41 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 42
3 3-2 3-2-1 3-2-2 3-2-3 3-2-4 3-2-5 3-2-6 3-2-7 3-2-8 3-2-9 3-2-10 3-2-11 3-2-12 3-2-13 3-2-14 3-2-15 3-2-16 3-2-17 3-2-18 3-2-19 3-2-20 3-2-21 3-2-22 Wireless LAN Infrastructure Signal Strength Link Quality Frequency MAC Address Connection SSID Channel Encryption WEP Key Length Authentication TCP/ - Canon PIXMA TR8620 | TR8600 series User Manual - Page 43
3-2-23 3-2-24 3-2-25 3-2-26 3-2-27 3-2-28 3-2-29 3-2-33 3-2-34 3-3 3-3-1 3-3-2 3-3-3 3-3-4 3-3-5 3-3-6 3-3-7 3-3-8 3-3-9 3-3-10 3-3-11 3-3-12 3-3-13 Stateless Prefix Length3 Stateless Address4 Stateless Prefix Length4 Default Gateway1 Default Gateway2 Default Gateway3 Default Gateway4 IPsec - Canon PIXMA TR8620 | TR8600 series User Manual - Page 44
3-3-14 3-3-15 3-3-16 4 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 Link Local Prefix Length IPsec Security Protocol Wired LAN MAC Address Connection TCP/IPv4 IP Address Subnet Mask Default Gateway TCP/IPv6 Link Local Address Link Local Prefix Length Stateless - Canon PIXMA TR8620 | TR8600 series User Manual - Page 45
Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable PictBridge Commun. PictBridge Communica- Enable/Disable tion DNS Server Obtain DNS server ad- Auto/Manual dress automatically Primary - Canon PIXMA TR8620 | TR8600 series User Manual - Page 46
ad- XX:XX:XX:XX:XX:XX dress dress of the printer 6-5 Bluetooth Device Name Bluetooth device name XXXXXXXX of the printer 7 Web Services Web Services - 7-1 Unsent Usage Logs Number of unsent us- 0 to 200 age logs 7-2 Usage Log Last Sent Last date when usage XXXXXXXX log was sent - Canon PIXMA TR8620 | TR8600 series User Manual - Page 47
that printer is turned on. 2. Press and hold (Wireless connect) button for 3 seconds. Using Touch Screen 3. Perform operations following instructions on your computer, smartphone/ tablet. 4. If message saying setup is completed appears, select OK. • For macOS: See Changing the Connection Mode. 47 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 48
to the Wireless Direct. Restrictions Changing Printer Setting to Use Wireless Direct 1. Make sure the printer is turned on. 2. Select (Setup) on HOME screen and then select Device settings. 3. Select LAN settings. 4. Select Wireless Direct. 5. Select Enable/disable Wireless Direct. 6. Check - Canon PIXMA TR8620 | TR8600 series User Manual - Page 49
Wi-Fi in the Settings menu on your smartphone/tablet/computer. For instructions on enabling the Wi-Fi function, refer to the instruction manual for your smartphone/ tablet/computer. 2. Select (Setup) on HOME screen. 3. Select Device settings. 4. Select LAN settings. 5. Select Wireless Direct - Canon PIXMA TR8620 | TR8600 series User Manual - Page 50
and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play. For procedure below. 1. Make sure the printer is turned on. 2. Select (Setup) on HOME screen and then select Device settings. 3. Select LAN settings. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 51
update. 2. Select Yes. You can check the updated setting. • Change password Change the password for Wireless Direct. ◦ To set manually. 1. Select Change manually. 2. Select the displayed password. 3. Enter the new password (10 characters). Change using the keyboard that appears. 4. When you have - Canon PIXMA TR8620 | TR8600 series User Manual - Page 52
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 52 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 53
Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer. Important • To use the printer over LAN, make sure you have the equipment necessary for the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 54
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network - Canon PIXMA TR8620 | TR8600 series User Manual - Page 55
and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations following the instructions on the screen. Note • This function checks the following items - Canon PIXMA TR8620 | TR8600 series User Manual - Page 56
Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series • MB5100 series • MB5400 series • iB4000 series • PRO-520 • PRO-540 • PRO-560 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 57
Handling Paper, Originals, Ink Tanks, Memory Card, etc. Loading Paper Loading Originals Inserting the Memory Card Replacing Ink Tanks 57 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 58
Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 58 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 59
printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • When - Canon PIXMA TR8620 | TR8600 series User Manual - Page 60
trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 61
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. 61 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 62
to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can - Canon PIXMA TR8620 | TR8600 series User Manual - Page 63
7. Close feed slot cover gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 8. If page size and media type on touch screen match size and type of paper loaded in rear tray, select Yes. If not, select Change to change the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 64
panel (H), pull out the paper output tray (I) and paper output support (J), and open the output tray extension (K). Be sure to quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 65
, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled - Canon PIXMA TR8620 | TR8600 series User Manual - Page 66
(C) on the cassette, then extend the cassette. Important • Do not extend the cassette when loading other than A4 sized paper in the cassette. 5. Slide paper guides (D) in front and (E) on right to open - Canon PIXMA TR8620 | TR8600 series User Manual - Page 67
shown in the figure below. If the paper stack is in contact with the protrusion (H), the paper may not be fed properly. 7. Slide front paper guide to align it with paper stack. 67 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 68
properly. Note • Do not load sheets of paper higher than the load limit mark (I). • Keep the paper stack height below the tabs (J) of the paper guides. 9. Mount cassette cover and insert cassette into printer. Push the cassette into the printer until it stops. 68 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 69
setting in accordance with the size of the loaded paper. 11. Open the operation panel (K), pull out the paper output tray (L) and paper output support (M), and open the output tray extension (N). Be sure to open the operation panel before printing. If the operation panel is close, the printer does - Canon PIXMA TR8620 | TR8600 series User Manual - Page 70
Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 71
address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or mm). 2. Open rear tray cover (A). Pull straight up and fold back paper support (B). 71 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 72
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 73
6. Slide right paper guide to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7. Close feed slot cover gently. 73 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 74
accordance with the size and type of the loaded envelopes. 9. Open the operation panel (F), pull out the paper output tray (G) and paper output support (H), and open the output tray extension (I). Be sure to open the operation panel before printing. If the operation panel is close, the printer does - Canon PIXMA TR8620 | TR8600 series User Manual - Page 75
Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 76
Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 76 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 77
(Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in - Canon PIXMA TR8620 | TR8600 series User Manual - Page 78
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 79
Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan. 79 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 80
platen. • The duplex original cannot be scanned automatically by ADF. 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Insert document WITH SIDE TO SCAN FACING UP in document tray, until you hear a beep sound. 80 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 81
Insert the document until it stops. Note • For details on the supported originals, see below. Supported Originals 5. Adjust document guide to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly. 81 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 82
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Magazines, Newspapers, and Documents Photos, Postcards, Business Cards, and Disc (BD/DVD/CD) Function Copying or - Canon PIXMA TR8620 | TR8600 series User Manual - Page 83
Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 in. (1 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 84
Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 85
Supported Originals Platen Item Types of originals Details • Text document, magazine, or newspaper • to 25.3 lb (60 to 95 g /m2) Note • Make sure any liquids on documents, such as glue, ink, or correction fluid are dry before loading. Do not load glued documents in the ADF, even if the glue is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 86
Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 86 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 87
Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 87 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 88
on the printer or damaged. For information on memory cards that your PictBridge (Wi-Fi) compliant device guarantees operation, refer to the instruction manual supplied with your PictBridge (Wi-Fi) compliant device. • Format the memory card using a digital camera compliant with the Design rule for - Canon PIXMA TR8620 | TR8600 series User Manual - Page 89
Printable Image Data • This printer accepts images taken with a camera compliant with the Design rule for Camera File system (Exif 2.2/2.21/2.3 compliant), TIFF (Exif 2.2/2.21/2.3 compliant). Other image or movie types such as RAW images cannot be printed. • The printer accepts images scanned and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 90
Inserting the Memory Card Important • When a memory card is inserted into the card slot, the Access lamp is lit. When the Access lamp is flashing, the printer is accessing the memory card. In this case, do not touch the area around the card slot. Note • When you use a computer to edit or enhance - Canon PIXMA TR8620 | TR8600 series User Manual - Page 91
Removing the Memory Card Make sure that the Access lamp is lit, and remove the memory card. Hold the part of the memory card that is protruding and remove it straightforward from the printer. Important • Do not remove the memory card while the Access lamp is flashing. The Access lamp flashes while - Canon PIXMA TR8620 | TR8600 series User Manual - Page 92
Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 92 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 93
. Take appropriate action according to the message. When Error Occurred Note • For precautionary notes on handling ink tanks, see Notes on ink tanks. Replacing Procedure When you need to replace an ink tank, follow the procedure below. 1. Check that printer is turned on. 2. Open the scanning unit - Canon PIXMA TR8620 | TR8600 series User Manual - Page 94
then remove the protective film (C) completely. Important • If the orange tape remains on the Y-shape air hole (D), ink may splash or the printer may not print properly. 5. Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D). 94 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 95
the tab on the orange protective cap (E) to remove it off GENTLY. Important • Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash. • Do not touch the inside of the orange protective cap (E) or the open - Canon PIXMA TR8620 | TR8600 series User Manual - Page 96
in the correct position according to the label on the print head holder. • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks. 9. Close the scanning unit / cover gently. Caution • When closing the scanning unit / cover, be careful not to get your fingers - Canon PIXMA TR8620 | TR8600 series User Manual - Page 97
tank to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use. Note • Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Every - Canon PIXMA TR8620 | TR8600 series User Manual - Page 98
levels. A symbol appears in the area A if there is any information about the remaining ink level. The ink is running low. Prepare a new ink tank. Ink has run out. Replace the ink tank with a new ink tank. This appears when remaining ink level is not known. Note • The above screen shows estimated - Canon PIXMA TR8620 | TR8600 series User Manual - Page 99
are based on the consumption data from not the first ink tank /ink cartridge but the succeeding ink tank /ink cartridge. Ink is sometimes used to maintain the optimal printing quality. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 100
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 100 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 101
tank. This can cause trouble with the print head and ink tank. Note • Make sure that the orange protective tape does not remain on the ink tank. • Check the ink status. Checking Ink Status on the Touch Screen • For Windows, increasing the print quality in the printer driver settings may improve the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 102
not been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned - Canon PIXMA TR8620 | TR8600 series User Manual - Page 103
Adjusting Print Head Position 103 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 104
printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette. Loading Plain Paper in Cassette 3. Select (Setup) on HOME screen. Using - Canon PIXMA TR8620 | TR8600 series User Manual - Page 105
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks - Canon PIXMA TR8620 | TR8600 series User Manual - Page 106
For A (no missing lines or no horizontal white streaks) in both the pattern C and pattern D: The cleaning is not required. Select All A, confirm the message, then select OK. The screen will return to the Maintenance screen. For B (lines are missing or horizontal white streaks are present) in the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 107
the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare Loading Plain Paper in Cassette 3. Select (Setup) on HOME screen. Using Touch Screen The setup menu screen will appear. 4. Select Maintenance - Canon PIXMA TR8620 | TR8600 series User Manual - Page 108
The nozzle check pattern will be printed. 8. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply. 108 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 109
head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head Loading Plain Paper in Cassette 3. Select (Setup) on HOME screen. Using Touch Screen The setup menu screen will appear. 4. Select Maintenance - Canon PIXMA TR8620 | TR8600 series User Manual - Page 110
ink tank of that color. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning off the power. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service - Canon PIXMA TR8620 | TR8600 series User Manual - Page 111
printed correctly. Replace the ink tank whose ink is low. You need to prepare: two sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load two sheets of A4 or Letter-sized plain paper in cassette. Loading Plain Paper in Cassette 3. Select (Setup) on HOME screen. Using - Canon PIXMA TR8620 | TR8600 series User Manual - Page 112
Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. 7. Confirm the message, then load the print head alignment sheet on the platen. Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 113
are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually from the computer. Adjusting Print Head Position Manually • To print and check the current head position adjustment values, select Print the Head Alignment Value on the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 114
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 114 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 115
case you do not know the password, click Passwords and cookies. Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the Printer Power Changing the Printer Operation Mode Reducing the Printer Noise 115 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 116
No. If cleaning the head once does not resolve the print head problem, clean it once more. Important • Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary. Deep Cleaning Deep Cleaning is more - Canon PIXMA TR8620 | TR8600 series User Manual - Page 117
heard a clicking sound? • If the orange tape is there, has it been peeled off completely? Any remaining tape will hinder ink output. • Did you install the inks in their correct positions? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message - Canon PIXMA TR8620 | TR8600 series User Manual - Page 118
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears. 3. Load - Canon PIXMA TR8620 | TR8600 series User Manual - Page 119
You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear. Ink model number You can look up the correct ink tank for your printer. Note • To check the ink status, you can also display the pop-up menu - Canon PIXMA TR8620 | TR8600 series User Manual - Page 120
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 120 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 121
prepare: three sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Select (Setup) on HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Maintenance. The Maintenance screen will appear. 4. Select Roller Cleaning. The confirmation screen - Canon PIXMA TR8620 | TR8600 series User Manual - Page 122
OK. The printer starts cleaning. The cleaning will be complete when the paper is ejected. 11. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair. 122 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 123
plain paper* * Be sure to use a new piece of paper. 1. Check that printer is turned on. 2. Select (Setup) on HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Maintenance. The Maintenance screen will appear. 4. Select Bottom Plate Cleaning. The confirmation screen - Canon PIXMA TR8620 | TR8600 series User Manual - Page 124
cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 12. When the completion message appears, select OK. 124 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 125
When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off - Canon PIXMA TR8620 | TR8600 series User Manual - Page 126
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main - Canon PIXMA TR8620 | TR8600 series User Manual - Page 127
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 127 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 128
manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported printer and call your local service representative to request repair. printing. • Ink Keep ink out of reach of children. If ink is accidentally - Canon PIXMA TR8620 | TR8600 series User Manual - Page 129
contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and it with both hands. General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 130
plug by pulling on the cord. General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. • Do not place anything on top of the printer. Be especially careful to avoid metal objects such as paper clips and staples, and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 131
- To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord." IMPORTANTES MESURES DE SÉCURITÉ CONSERVER CES INSTRUCTIONS Certaines mesures de sécurité doivent être prises pendant l'utilisation de matérial téléphonique afin de réduire les risques d'incendie, de choc - Canon PIXMA TR8620 | TR8600 series User Manual - Page 132
manual Canon Park Melville, New York 11747 1-800-652-2666 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices. Pre-Installation Requirements Order Information When ordering service - Canon PIXMA TR8620 | TR8600 series User Manual - Page 133
be corrected by the procedures described in the Online Manual, disconnect the equipment from the telephone line cable, problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment. Information regarding Authorized Service - Canon PIXMA TR8620 | TR8600 series User Manual - Page 134
WEEE (EU&EEA) This regulation is only for European Union and EEA (Norway, Iceland and Liechtenstein). There is no information to inform here. 134 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 135
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 135 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 136
representative. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled or uncanceled) • Identification badges or insignia • Selective service or draft papers • Checks or drafts issued by governmental agencies • Motor vehicle licenses and certificates of title • Traveler - Canon PIXMA TR8620 | TR8600 series User Manual - Page 137
Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage. 137 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 138
sufficient protective material to ensure safe transport. • With the print head and ink tank left installed in the printer, press the ON button to turn off or turn it on its side or upside down. Doing so may cause the ink to leak during transport and cause damage to the printer. • When a shipping - Canon PIXMA TR8620 | TR8600 series User Manual - Page 139
delete such information and prevent third parties from accessing it. • Select Yes. (Setup) on HOME screen and select Printer settings > Reset settings > Reset all data can be restored to the repaired printer or another Canon printer. Registering Recipients Using Speed Dial Utility2 (Windows) Registering - Canon PIXMA TR8620 | TR8600 series User Manual - Page 140
to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed - Canon PIXMA TR8620 | TR8600 series User Manual - Page 141
Main Components and Their Use Main Components Power Supply Using Touch Screen 141 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 142
Main Components Front View Rear View Inside View Operation Panel 142 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 143
. Loading Documents in the ADF (Auto Document Feeder) C: Document Feeder Cover Open when clearing jammed documents. D: Document Guide Adjust this guide to match the width of document in the ADF. E: Paper Support Extend to load paper in the rear tray. F: Rear Tray Cover Open to load paper in the rear - Canon PIXMA TR8620 | TR8600 series User Manual - Page 144
and insert it into the printer. Loading Plain Paper in Cassette N: Paper Guides Align with right/left/front sides of the paper stack. O: Cassette Cover before printing. Q: Paper Output Support Extend to support ejected paper. R: Output Tray Extension Open to support ejected paper. S: Card Slot - Canon PIXMA TR8620 | TR8600 series User Manual - Page 145
T: Access lamp Lights or flashes to indicate the memory card status. Inserting the Memory Card U: Platen Load an original here. 145 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 146
the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble. 146 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 147
Inside View A: Scanning Unit / Cover Scans originals. Also, lift and open it to replace an ink tank or to remove jammed paper inside the printer. B: Print Head Holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing Ink Tanks. 147 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 148
Operation Panel A: ON button/ON lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. B: Touch Screen Displays messages, menu items, and the operational status. Directly touch the screen lightly - Canon PIXMA TR8620 | TR8600 series User Manual - Page 149
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 149 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 150
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The touch screen display will turn off if - Canon PIXMA TR8620 | TR8600 series User Manual - Page 151
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 152
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on - Canon PIXMA TR8620 | TR8600 series User Manual - Page 153
/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and call for service. Using the printer with one of the unusual conditions above may cause a fire or an electric shock. 153 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 154
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print - Canon PIXMA TR8620 | TR8600 series User Manual - Page 155
signal state, the icon will change. (Signal strength: 81 % or more): You can use the printer over Wi-Fi without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless - Canon PIXMA TR8620 | TR8600 series User Manual - Page 156
there is an update notification or information from PIXMA/MAXIFY Cloud Link. Firmware update Using PIXMA/MAXIFY Cloud Link E: Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level and system information. Note • For details - Canon PIXMA TR8620 | TR8600 series User Manual - Page 157
(HOME) Displays the HOME screen. (Back) Returns the touch screen to the previous screen. Black Starts black & white copying, scanning and sending fax etc. Color Starts color copying, scanning and sending fax etc. Stop Cancels operation when print, copy, or scan job is in progress. Basic Operation of - Canon PIXMA TR8620 | TR8600 series User Manual - Page 158
Touch Touch lightly with your finger tip. To move forward (or go back) menus or photos continuously, keep touching the forward (or back) mark. Flick Flick your finger on the screen up, down, left, or right. Use to switch menus or move forward or backward through photos. Drag While lightly touching - Canon PIXMA TR8620 | TR8600 series User Manual - Page 159
159 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 160
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 160 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 161
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 161 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 162
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains - Canon PIXMA TR8620 | TR8600 series User Manual - Page 163
to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer. Ink drying wait time You can set the length of the printer rest time until printing of the next page begins. The wait time becomes longer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 164
settings Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other printer settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 164 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 165
the Device settings screen, taking the steps to specify Amount of extension as an example. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select Device settings. The Device settings screen is displayed. 4. Select a setting item to adjust. The - Canon PIXMA TR8620 | TR8600 series User Manual - Page 166
For more on setting items on the operation panel: Setting Items on Operation Panel 166 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 167
Setting Items on Operation Panel Items for Printer FAX settings Other printer settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance/ - Canon PIXMA TR8620 | TR8600 series User Manual - Page 168
settings Auto print settings Auto save setting Security control Easy setup Note • Before changing the settings, you can confirm automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Advanced FAX settings • Error reduction setting (VoIP) - Canon PIXMA TR8620 | TR8600 series User Manual - Page 169
whether to convert them into black & white data if the recipient's fax device does not support color faxing. If you select Disconnect, the printer does not send color documents when the recipient's connection is poor, selecting a lower transmission start speed may solve transmission problems. 169 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 170
a lower reception start speed may solve reception problems. Auto print settings • Received documents Selects details on the procedure to print ACTIVITY REPORT manually: Summary of Reports and Lists • TX report the ink has run out. However, part or all of the fax may not be printed since the ink has - Canon PIXMA TR8620 | TR8600 series User Manual - Page 171
not be supported depending on the country or region of purchase. Contact your telephone company to confirm whether it provides this service. Easy setup The printer must be set up depending on your telephone line and use of the faxing function. Follow the procedure according to the instructions on - Canon PIXMA TR8620 | TR8600 series User Manual - Page 172
become ineffective in the following situations: Printing from a PictBridge (Wi-Fi) supporting device. Printing from a standard form. Note • When performing settings from application software or the printer driver, these settings will be prioritized. • If printouts contain margins even though you - Canon PIXMA TR8620 | TR8600 series User Manual - Page 173
gateway IPv6 link-local address MAC address (Wi-Fi) Printer name Bonjour service name Setting Enabled (connected)/Enabled (disconnected)/Disable XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to • Enable/disable Wi-Fi Enables/disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. 173 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 174
. ◦ WPS (Push button method) Select when you perform settings for Wi-Fi using a wireless router supporting a Wi-Fi Protected Setup (WPS) push button method. Follow the on-screen instructions during setup. ◦ Other connection types Manual connect (adv.) Select when you perform settings for Wi-Fi - Canon PIXMA TR8620 | TR8600 series User Manual - Page 175
address (Wi-Fi) Printer name Bonjour service name ("XX" represents alphanumeric characters.) XXXX touch screen with the smartphone, or also by manually obtaining the network name and password. • Enable/ printer. • Advanced setup For details on each setting item: Advanced setup Wired LAN • Wired - Canon PIXMA TR8620 | TR8600 series User Manual - Page 176
to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX • Advanced setup For details on each setting item: Advanced setup Advanced setup • Set when you use WSD (one of the network protocols supported in Windows). ◦ Enable/disable WSD Selects whether WSD - Canon PIXMA TR8620 | TR8600 series User Manual - Page 177
timeout length. • Bonjour settings Setting items when you use Bonjour. ◦ Enable/disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings. ◦ Service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note You cannot use the same - Canon PIXMA TR8620 | TR8600 series User Manual - Page 178
Other printer settings • Date/time settings Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. • Date display format Changes the display format of dates when printed. Note • When ON is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 179
setting by selecting and then selecting Energy saving settings. ECO settings (Setup) on the HOME screen, selecting ECO, • Original removal reminder not be detected. • Wi-Fi pairing settings In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enable/disable - Canon PIXMA TR8620 | TR8600 series User Manual - Page 180
• Keyboard layout Select the keyboard layout from the following three types. ◦ QWERTY ◦ QWERTZ ◦ AZERTY 180 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 181
Language selection Changes the language for the messages and menus on the touch screen. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / - Canon PIXMA TR8620 | TR8600 series User Manual - Page 182
If you select Yes, the firmware update starts. Follow the onscreen instructions to perform update. Note • If the firmware update is not complete touch screen. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on - Canon PIXMA TR8620 | TR8600 series User Manual - Page 183
can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only before you return this setting item back to the default. After resetting, perform setup again as necessary. • Reset all Sets all settings you made to the printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 184
on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) • Rear tray paper settings Registers the paper size - Canon PIXMA TR8620 | TR8600 series User Manual - Page 185
to Canon Inkjet Cloud Printing Center. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow - Canon PIXMA TR8620 | TR8600 series User Manual - Page 186
to use power saving function. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Energy saving settings. 5. Check on-screen instructions and select Next. 6. Specify settings as necessary. A: Specify the length of time to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 187
1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Two-sided print settings. 5. Specify settings as necessary. A: Select two-sided copying as a default. B: Select - Canon PIXMA TR8620 | TR8600 series User Manual - Page 188
date and time in advance. Setting Sender Information Follow the procedure below to perform setting. 1. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select Quiet setting. 4. Select ON or Use during specified hours. • When ON is selected: You - Canon PIXMA TR8620 | TR8600 series User Manual - Page 189
is preparing for printing, is not reduced. Note • You can set the quiet mode from the operation panel of the printer, the printer driver, or ScanGear (scanner driver). No matter how you set the quiet mode, the mode is applied when you perform operations from the operation panel of the printer or - Canon PIXMA TR8620 | TR8600 series User Manual - Page 190
System information To display this menu, select System information in (Hint). • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC - Canon PIXMA TR8620 | TR8600 series User Manual - Page 191
% RH (no condensation) * For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions. Storage environment Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 % RH (no condensation) Power supply AC 100-240 V, 50/60 Hz - Canon PIXMA TR8620 | TR8600 series User Manual - Page 192
the Print Head and ink tanks installed. Scan Specifications Scanner driver Windows: TWAIN 1.9 IP phone line with quality of no problem at all by using in conversation) Super pages (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) - Canon PIXMA TR8620 | TR8600 series User Manual - Page 193
dialing (with Numeric buttons) Automatic redialing Manual redialing (max. 10 destinations) Activity Wi-Fi SNMP, HTTP, TCP/IP (IPv4/IPv6) Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) PSK (TKIP/AES) WPA2-PSK (TKIP/AES) Setup: WPS (Push button configuration/PIN code method) - Canon PIXMA TR8620 | TR8600 series User Manual - Page 194
or later. Amount of hard disk space required for installing the driver 1.5 GB or more The necessary amount of hard disk space Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual - Canon PIXMA TR8620 | TR8600 series User Manual - Page 195
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 195 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 196
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Page Sizes Paper Weight Media Types - Canon PIXMA TR8620 | TR8600 series User Manual - Page 197
Paper Paper other than genuine Canon paper • Plain Paper (including recycled paper) Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) ( page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. Standard sizes: • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 198
• 2L(127x178mm) • Square 3.5" • Square 5" • Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes • Minimum size: 2.17 x 3.50 in. (55.0 x 89.0 mm) • Maximum size: 8.50 x 26.61 in. (215.9 x 676.0 mm) Paper Weight You can - Canon PIXMA TR8620 | TR8600 series User Manual - Page 199
is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name Canon Red Label Superior Canon Océ Office Colour Paper High Resolution Paper - Canon PIXMA TR8620 | TR8600 series User Manual - Page 200
Iron-on Transfers Dark Fabric Iron-on Transfers Double sided Matte Paper Paper other than Genuine Canon Paper Common Name Plain Paper (including recycled paper)*1 Envelopes T-Shirt Transfers Greeting Card Card Stock Japanese Paper Rear Tray Approx. 100 sheets (Legal - Canon PIXMA TR8620 | TR8600 series User Manual - Page 201
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a - Canon PIXMA TR8620 | TR8600 series User Manual - Page 202
dried, be careful not to touch the printed surface as much as possible when handling. Due to the nature of the pigment ink, the ink on the printed surface may be removed when being rubbed or scratched. • Take out only the necessary number of paper from the package, just before - Canon PIXMA TR8620 | TR8600 series User Manual - Page 203
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment). The wider the brush, the more - Canon PIXMA TR8620 | TR8600 series User Manual - Page 204
3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom. 204 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 205
Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Using PIXMA/MAXIFY Cloud Link Printing from Digital Camera Paper Settings 205 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 206
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS 206 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 207
Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of - Canon PIXMA TR8620 | TR8600 series User Manual - Page 208
3. Select paper size and paper type from printer Register the set paper size and paper type on the printer operation panel. For instructions, see "Paper Settings." 4. Start printing from your application software The Print dialog opens. 5. Select printer Select your model from the Printer list - Canon PIXMA TR8620 | TR8600 series User Manual - Page 209
Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media - Canon PIXMA TR8620 | TR8600 series User Manual - Page 210
Bonjour settings of printer are disabled. Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems. • The display of the settings screen may differ depending on the application software you are using. • If you print with Media Type set - Canon PIXMA TR8620 | TR8600 series User Manual - Page 211
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are - Canon PIXMA TR8620 | TR8600 series User Manual - Page 212
Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size to Print Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed - Canon PIXMA TR8620 | TR8600 series User Manual - Page 213
Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki, Hagaki K, or Hagaki for paper type, according to your select Postcard. Select Hagaki, Hagaki (A), Hagaki K, Hagaki K (A), Ink Jet Hagaki, Ink Jet Hagaki (A), for Media Type from the print dialog. Important - Canon PIXMA TR8620 | TR8600 series User Manual - Page 214
Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 215
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB - Canon PIXMA TR8620 | TR8600 series User Manual - Page 216
Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print... from the File - Canon PIXMA TR8620 | TR8600 series User Manual - Page 217
error message may differ depending on the OS version. • The printer part names in the error message may differ from what is listed in this manual. • If the content of the error message is difficult to understand, check the error message displayed on the printer operation panel. 217 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 218
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print - Canon PIXMA TR8620 | TR8600 series User Manual - Page 219
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For - Canon PIXMA TR8620 | TR8600 series User Manual - Page 220
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 220 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 221
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) 221 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 222
Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 222 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 223
is displayed. Select Print photos in the displayed screen. • If no printable photo data is saved on the memory card, Saved data is not of a supported type. is displayed on the touch screen. • If more than 2,000 photo data are saved on the memory card, the photo data is split by - Canon PIXMA TR8620 | TR8600 series User Manual - Page 224
You can print a copy of the displayed photo by tapping Color. • To change the display method, the number of copies, or the print settings: Tap near the bottom of the displayed photo to display menus. A: Total number of copies is displayed When tapping, the Check total no. of copies screen is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 225
Note You can specify the number of copies for each photo. Display the photo you want to print and specify the number of copies when the desired photo is displayed. C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen. You can - Canon PIXMA TR8620 | TR8600 series User Manual - Page 226
F: Select to zoom in on the photo. For details: Using Useful Display Functions G: Select display photo with specifying the date (last modified date of data). For details: Using Useful Display Functions H: Select to display the multiple photos at once. For more on the display method: Using Useful - Canon PIXMA TR8620 | TR8600 series User Manual - Page 227
• While processing the print job, you can add the print job (Reserve photo print). Adding Print Job Adding Print Job You can add the print job (Reserve photo print) while printing photos. Follow the procedure below to add the print job. 1. Flick photo while printing to select next photo. Note • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 228
Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the memory card. Print Settings Screen The following screen is displayed by selecting Settings. Setting Items Flick vertically to display - Canon PIXMA TR8620 | TR8600 series User Manual - Page 229
• Print qlty (Print quality) Select print quality according to the photo. • Border (Bordered/Borderless print) Select bordered or borderless print. • Photo fix When Auto photo fix is selected, the scene or person's face of a shot photo is recognized and the most suitable correction for each photo is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 230
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 231
on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) When the paper settings for printing/copying are - Canon PIXMA TR8620 | TR8600 series User Manual - Page 232
When you start printing/copying, a message is displayed and the paper setting specified for printing/ copying is shown under the message. Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 233
on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Cancel Cancels printing. Select when you change - Canon PIXMA TR8620 | TR8600 series User Manual - Page 234
Copying Making Copies Basics Two-Sided Copying Special Copy Menu Reducing/Enlarging Copies Collated Copying Copying Using Smartphone or Tablet 234 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 235
Making Copies This section describes the procedure to copy with Standard copy. 1. Check that printer is turned on. 2. Load paper. 3. Select Copy on the HOME screen. Using Touch Screen 4. Select Standard copy. The Copy standby screen is displayed. 5. Load original on platen or in ADF (Auto - Canon PIXMA TR8620 | TR8600 series User Manual - Page 236
Tap or to specify the number of copies. If you keep touching here, the number scrolls by 10. You can also flick the number to specify. C: Display the print setting items. For more on the setting items: Setting Items for Copying D: Specify the page size and the media type. 7. Tap Black or - Canon PIXMA TR8620 | TR8600 series User Manual - Page 237
Load the original on the platen and tap the same button (Color or Black) as the one which you previously tapped. Important • When you load the original on the platen, move the document cover gently. Note • When Print qlty (print quality) is set High, you cannot add the copying job. • When you add - Canon PIXMA TR8620 | TR8600 series User Manual - Page 238
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print settings screen or the setting item for Photo copy, see Copying Photos. The following screen is displayed by selecting Settings in the Copy standby - Canon PIXMA TR8620 | TR8600 series User Manual - Page 239
function is not available with current settings. is displayed on the touch screen. Change the setting, following the on-screen instructions. Following setting items can be changed. • Intensity Specify the intensity. A: Select to activate/deactivate automatic intensity adjustment. When ON is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 240
Note • When Auto is selected, paper is fed from the paper source where the paper that matches the paper settings (page size and media type) is loaded. • Page size Select the page size of the loaded paper. • Type (Media type) Select the media type of the loaded paper. • Print qlty (Print quality) - Canon PIXMA TR8620 | TR8600 series User Manual - Page 241
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel 241 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 242
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings - Canon PIXMA TR8620 | TR8600 series User Manual - Page 243
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer. 243 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 244
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for - Canon PIXMA TR8620 | TR8600 series User Manual - Page 245
Note • To set the applications to integrate with, see Settings Dialog. 245 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 246
platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility Lite main screen, and then scan again. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 247
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 247 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 248
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan - Canon PIXMA TR8620 | TR8600 series User Manual - Page 249
Scanning Tips Positioning Originals (Scanning from Computer) 249 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 250
If scanned by detecting the item type and size automatically, the response may differ. In that case, adjust the cropping frame (selection box) manually. Photos, Postcards, Business Cards, and BD/DVD/CD Magazines, Newspapers, and Documents Single item: Place the item face-down on the platen, with - Canon PIXMA TR8620 | TR8600 series User Manual - Page 251
in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Items You Can Place & How to Place Items." : when scanning two or more documents. • For supported document sizes when scanning from the ADF, click Home to return to the top - Canon PIXMA TR8620 | TR8600 series User Manual - Page 252
Load document with side to scan facing up in document tray. Insert the document until it stops. 5. Adjust document guide (B) to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly. Note • When scanning duplex documents, place - Canon PIXMA TR8620 | TR8600 series User Manual - Page 253
Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. • Portions placed over (A) (0.094 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 254
Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtained (for example, images may blur). The item type may not be detected automatically. In that case, specify the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 255
Faxing Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer (Windows) Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions 255 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 256
FAX Setup Guide Individual Setup Step1 Connecting Telephone Line Step2 Setting Telephone Line Type Step3 Setting Receive Mode Step4 Setting Sender Information Note • You can set the fax setting according to the instruction on the touch screen. Easy setup If you set up according to the instruction on - Canon PIXMA TR8620 | TR8600 series User Manual - Page 257
may occur. Such services as Caller ID, etc. may not operate properly on the telephone. If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually. Basic Connection (Connecting - Canon PIXMA TR8620 | TR8600 series User Manual - Page 258
how to connect various lines. These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 259
• Connecting to an Internet Telephone A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine F: WAN (Wide Area Network) port G: LAN (Local Area Network) port H: TEL port - Canon PIXMA TR8620 | TR8600 series User Manual - Page 260
Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router. 260 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 261
company or service provider to Manually in China Note • Telephone line type will not appear in countries or regions where Rotary pulse is not supported. • You can print USER'S DATA LIST to check the current setting. Summary of Reports and Lists 1. Check that printer is turned on. 2. Select Setup - Canon PIXMA TR8620 | TR8600 series User Manual - Page 262
in China This section describes the procedure to set the telephone line type manually in China. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3. Select Device settings. 4. Select FAX settings. 5. Select FAX user settings. 6. Select Telephone - Canon PIXMA TR8620 | TR8600 series User Manual - Page 263
9. Select a telephone line type. Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing. 263 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 264
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced - Canon PIXMA TR8620 | TR8600 series User Manual - Page 265
mode: About Receive Mode • DRPD is available only in the US and Canada. • Network switch may not be available depending on the country or region connected to the printer) and subscribing to a ring pattern detection service provided by your telephone company. Receiving operation: 1. When a call - Canon PIXMA TR8620 | TR8600 series User Manual - Page 266
rings with Ring count, and then switch to TEL priority mode in Receive mode settings. • If you subscribe to Duplex Ringing service in Hong Kong, we recommend that you select Manual/ auto switch: OFF. • Advanced setting in FAX only mode You can specify the following setting item. ◦ Ring count You can - Canon PIXMA TR8620 | TR8600 series User Manual - Page 267
incoming. Specify the number of time and select OK. Setting the DRPD Ring Pattern (US and Canada only) If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) service provided by your telephone company, your telephone company will assign two or more telephone numbers with distinctive - Canon PIXMA TR8620 | TR8600 series User Manual - Page 268
6. Select Advanced. 7. Select ring pattern that your telephone company assigned to your fax number. 8. Specify number of time and select OK. 9. Select OK. The Function list screen is displayed. 268 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 269
Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/ - Canon PIXMA TR8620 | TR8600 series User Manual - Page 270
1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3. Select Device settings. 4. Select Other printer settings. 5. Select Date/time settings. 6. Set date. 1. Select a setting item to change. 2. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 271
country or region. Note • This setting may not be available depending on the country or region of purchase. 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 271 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 272
3. Select Device settings. 4. Select Other printer settings. 5. Select Daylight saving time setting. 6. Select ON. To disable summer time, select OFF. 7. Set date and time when summer time starts. 1. Set date when summer time starts. Select a setting item to change, and then specify the setting - Canon PIXMA TR8620 | TR8600 series User Manual - Page 273
fax/telephone number in Unit name and Unit TEL on the User information settings screen (for US only). 1. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3. Select Device settings. 4. Select FAX settings. 273 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 274
5. Select FAX user settings. 6. Select User information settings. The screen to register the unit name and the unit fax/telephone number is displayed. 7. Enter unit name. 1. Select entry field under Unit name. The screen to enter the character is displayed. 2. Enter unit name. 3. Select OK. Note • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 275
3. Select OK. Note • You can enter the fax/telephone number up to 20 digits, including spaces. 9. Select Register to finalize registration. 275 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 276
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS) 276 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 277
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name - Canon PIXMA TR8620 | TR8600 series User Manual - Page 278
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 279
8. Select a registration method. 9. Register recipients' fax/telephone number. Register the recipients' fax/telephone number depending on the registration method selected. • By entering the number The screen to register the recipient's fax/telephone number and name is displayed. Go to next step. • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 280
Select a fax/telephone number or name from the incoming call logs, the screen to register the recipient's fax/telephone number and name is displayed. Go to next step. Note • This registration method may not be available depending on the country or region of purchase. 10. Enter recipient's name. If - Canon PIXMA TR8620 | TR8600 series User Manual - Page 281
3. Select OK. Note • You can enter the fax/telephone number up to 60 digits (40 digits for the US, Canada, Korea and some regions of Latin America), including spaces. • When Telephone line type in FAX user settings under FAX settings is set to Rotary pulse, - Canon PIXMA TR8620 | TR8600 series User Manual - Page 282
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax - Canon PIXMA TR8620 | TR8600 series User Manual - Page 283
The screen to register the group name and the member of the group is displayed. 8. Enter group name. 1. Select entry field of group name. The screen to enter the character is displayed. 2. Enter group name. 3. Select OK. Note • You can enter the name up to 16 characters, including spaces. 9. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 284
Display by name Display by ID number A: Select to switch the display by name and by ID number. B: Select to display the screen to select an initial. You can search the registered recipient by initial. By selecting the initial, the registered recipients are displayed in alphabetical order from the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 285
By enter the ID number and selecting OK, the registered recipients are displayed in order from the recipient of the ID number selected. D: The recipients that can be registered are displayed. 2. Select a recipient to register as group member. The member to register is displayed on the list. Note • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 286
10. Select Complete to finalize registration. Note • To register another group, select an unregistered ID number and operate in the same procedure. • You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO. LIST. Printing List of Registered Destinations - Canon PIXMA TR8620 | TR8600 series User Manual - Page 287
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list - Canon PIXMA TR8620 | TR8600 series User Manual - Page 288
When the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 5. Select Complete to finalize changing. 288 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 289
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list - Canon PIXMA TR8620 | TR8600 series User Manual - Page 290
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. 1. Check that printer is turned on. 2. Load paper. 3. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 4. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 291
Registering Recipients Using Speed Dial Utility2 (macOS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited - Canon PIXMA TR8620 | TR8600 series User Manual - Page 292
of the printer. Follow the procedure below to start up Speed Dial Utility2. 1. Select Applications on Go menu of Finder. 2. Double-click Canon Utilities folder. 3. Double-click Speed Dial Utility2 folder. 4. Double-click Speed Dial Utility2. Speed Dial Utility2 starts up. Note • You can also - Canon PIXMA TR8620 | TR8600 series User Manual - Page 293
. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual. • For printer that supports both wireless LAN connection and wired LAN connection, MAC address of wired LAN connection is displayed regardless of the connection method - Canon PIXMA TR8620 | TR8600 series User Manual - Page 294
list are selected, you cannot use the Edit... button. 6. Load from PC... Displays the telephone directory saved on the computer. 7. Instructions Displays this guide. 8. Exit Quits Speed Dial Utility2. Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor - Canon PIXMA TR8620 | TR8600 series User Manual - Page 295
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 296
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 297
Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click - Canon PIXMA TR8620 | TR8600 series User Manual - Page 298
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from - Canon PIXMA TR8620 | TR8600 series User Manual - Page 299
To delete a member: Select a code to delete from group dial, and then click - Canon PIXMA TR8620 | TR8600 series User Manual - Page 300
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from - Canon PIXMA TR8620 | TR8600 series User Manual - Page 301
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from - Canon PIXMA TR8620 | TR8600 series User Manual - Page 302
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from - Canon PIXMA TR8620 | TR8600 series User Manual - Page 303
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 304
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes 304 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 305
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When - Canon PIXMA TR8620 | TR8600 series User Manual - Page 306
not set up the printer for sending/receiving faxes yet, the message for setup is displayed on the touch screen when you select FAX on the HOME time. When you set up for faxing, follow the procedure according to the instructions on the touch screen. 4. Dial recipient's fax/telephone number. 1. Select - Canon PIXMA TR8620 | TR8600 series User Manual - Page 307
• Color transmission is available only when the recipient's fax device supports color faxing. • Do not open the document cover until scanning a fax transmission while it is in progress, tap Stop, and then follow the instructions on the touch screen. • If documents remain in the ADF after the Stop - Canon PIXMA TR8620 | TR8600 series User Manual - Page 308
. Note • To cancel sending the fax, tap Stop. Note • When your printer is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax/telephone number. • In case the printer was not able to send a fax, such as when - Canon PIXMA TR8620 | TR8600 series User Manual - Page 309
's line is busy, the printer will redial the number after a specified interval. Automatic Redialing • Manual Redialing You can redial to the recipients dialed by entering the fax/telephone numbers. Manual Redialing Important • It may be possible that faxes will reach unintended recipients due to the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 310
is available only when the recipient's fax device supports color faxing. Note • For manual redialing, the printer memorizes up to 10 recent recipients • To cancel manual redialing, tap Stop. To cancel a fax transmission while it is in progress, tap Stop, and then follow the instructions on the touch - Canon PIXMA TR8620 | TR8600 series User Manual - Page 311
Setting Items for Sending Faxes You can change the send settings such as the scan contrast or the scan resolution on the Fax standby screen. Select to change the send settings. • ScanRes. The following settings of the scan resolution are selectable. Standard Suitable for text-only documents. Fine - Canon PIXMA TR8620 | TR8600 series User Manual - Page 312
Select a setting of the scan contrast from Lower, Standard, and Higher. The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK. 312 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 313
Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint) 313 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 314
First, check your environment. • AirPrint operation environment A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications." • Requirement The computer and your printer must be - Canon PIXMA TR8620 | TR8600 series User Manual - Page 315
, open document to fax. 3. Open Print dialog. To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed. 315 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 316
6. Enter fax/telephone numbers in To. 316 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 317
, wait until redialing starts, and then press the printer's Stop button. • For more details, click Home to return to the top page of the Online Manual for your model and search for "FAX settings." 317 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 318
General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: Character 0 - 9 * # + space - Canon PIXMA TR8620 | TR8600 series User Manual - Page 319
Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 319 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 320
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving Fax Prepare for receiving a fax according to the following procedure. 1. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen - Canon PIXMA TR8620 | TR8600 series User Manual - Page 321
Receiving Fax Depending on the selected receive mode, the receive operation varies. Note • For details on the receive mode: Setting Receive Mode • You can specify the advanced settings of each receive mode. For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode • - Canon PIXMA TR8620 | TR8600 series User Manual - Page 322
• To receive a fax without picking up the handset, select Manual/auto switch: ON in Advanced. RX start time allows you to specify the number of seconds until the printer switches to fax reception. • If you have subscribed to Duplex Ringing service in Hong Kong, the telephone will ring a specified - Canon PIXMA TR8620 | TR8600 series User Manual - Page 323
When FAX only mode is selected: • When the call is a fax: The printer will receive the fax automatically. Note • If a telephone is connected to the printer, the telephone will ring when a call incomes. • You can change the number of times to ring the telephone with Ring count in Advanced. When DRPD - Canon PIXMA TR8620 | TR8600 series User Manual - Page 324
company. • For DRPD You need to select the appropriate ring pattern on the printer. Setting DRPD Ring Pattern (US and Canada only) • For Network switch The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or - Canon PIXMA TR8620 | TR8600 series User Manual - Page 325
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important • If the size of loaded paper is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 326
Page size Select the page size from A4, Letter, or Legal. Type (Media type) The paper type is set to Plain paper. Paper src Select a paper source (Rear tray/Cassette/Auto) where paper is loaded. Note • When Auto is selected, paper is fed from the paper source where the paper that matches the paper - Canon PIXMA TR8620 | TR8600 series User Manual - Page 327
be selected for Received documents in Auto print settings under FAX settings to store the received fax in the printer's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the printer's memory will be printed automatically. 327 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 328
Auto print settings ◦ Paper has run out: Load the paper and select OK on the touch screen. ◦ A different size of paper from that specified by Page size in Fax paper settings is loaded: Load the same size of paper as that specified by Page size in Fax paper settings, and then select OK on the touch - Canon PIXMA TR8620 | TR8600 series User Manual - Page 329
Other Useful Fax Functions Document Stored in Printer's Memory 329 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 330
and will automatically store the fax in its memory. • The amount of remaining ink is insufficient to print a fax. • Paper has run out. • A different its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. For details - Canon PIXMA TR8620 | TR8600 series User Manual - Page 331
memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. 1. Check that printer is turned on. 2. Load paper. 3. Select FAX on the HOME screen - Canon PIXMA TR8620 | TR8600 series User Manual - Page 332
6. Select a print menu. • To print the memory list (MEMORY LIST): You can print a list of the documents in the printer's memory by selecting Print doc. list. When the print confirmation screen is displayed, select Yes. The printing starts. MEMORY LIST shows the transaction number of the unsent or - Canon PIXMA TR8620 | TR8600 series User Manual - Page 333
time. Note • When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. Printing Document in Printer's Memory 1. Check that printer is turned on. 2. Select FAX on - Canon PIXMA TR8620 | TR8600 series User Manual - Page 334
5. Select a delete menu. • To specify a document to delete: Select a document to delete on the Memory list screen, select Delete specified doc.. Note • If the specified document is not stored in the printer's memory, There is no document that can be deleted. is displayed. Select OK to return to the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 335
period. Note • When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. Printing Document in Printer's Memory • After saving the fax in the printer's memory to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 336
A: Date and time of transaction and fax/telephone number B: Transaction number (TX/RX NO.) A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received. C: Color is displayed for color transmission/ - Canon PIXMA TR8620 | TR8600 series User Manual - Page 337
For details on how to set the date and time: Setting Date and Time 337 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 338
or Connect Failed to MP Drivers Installation (Windows) Cannot Send a Fax Cannot Print a Fax/"Fax received. Saved in memory." Appears Cannot Receive a Fax/Cannot Receive a Color Fax FAX Setup Guide When Error Occurred Message (Support Code) Appears Solve Problems Printer Does Not Work Printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 339
of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device IJ Scan Utility Error Messages (Windows) IJ Scan Utility Lite Error Messages (macOS) ScanGear (Scanner Driver) Error Messages (Windows) Operation Problems Network Communication Problems Printing Problems Problems - Canon PIXMA TR8620 | TR8600 series User Manual - Page 340
Scanning Problems (Windows) Scanning Problems (macOS) Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 340 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 341
Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer During Setup Cannot Proceed - Canon PIXMA TR8620 | TR8600 series User Manual - Page 342
Smartphone/Tablet Cannot Find Printer from Smartphone/Tablet while Using Bluetooth Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows) Wired LAN Cannot Find Printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 343
via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 343 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 344
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 344 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 345
Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi 345 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 346
the items in [Step 2] and try to set up from the beginning. Step 1 Check the basic items for Wi-Fi Step 2 Solve the problem, using IJ Network Device Setup Utility Items to check for wired LAN: When connecting the printer to wired LAN, check/respond to all the items in [Step 1], and - Canon PIXMA TR8620 | TR8600 series User Manual - Page 347
address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact the manufacturer. Important • Depending on the wireless router, note that different network name (SSID - Canon PIXMA TR8620 | TR8600 series User Manual - Page 348
a location where there is no obstacle. For details, see the instruction manual supplied with the wireless router or contact the manufacturer. When you beginning, proceed to [Step 2]. [Step 2] Solve the problem, using IJ Network Device Setup Utility Items to check for wired LAN Step 1 Check the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 349
set up from the beginning, proceed to [Step 2]. Step 2 Solve the Problem, Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility. Download IJ Network Device Setup Utility from the below page, and install it on your computer. Checking - Canon PIXMA TR8620 | TR8600 series User Manual - Page 350
orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable. Check2 Follow procedure below to connect printer and computer again. Important Turn on printer. Check3 Follow the steps below to install MP Drivers again. 350 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 351
1. Download the latest MP Drivers. 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1. 351 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 352
Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility If the problem persists after diagnosis and repair with IJ Network Device Setup router, refer to the instruction manual provided with it or contact its manufacturer. 352 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 353
to enable bidirectional support. Check7 Make sure security software's firewall is off. If your security software's firewall is on, a message may appear warning you that Canon software is attempting for network name (SSID). (macOS) If the problem is not resolved, click here and redo setup. 353 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 354
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 354 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 355
Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility If the problem persists after diagnosis and repair with IJ - Canon PIXMA TR8620 | TR8600 series User Manual - Page 356
network name (SSID) of the correct frequency band of the Wi-Fi router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, display it using the operation panel of the printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 357
the Wi-Fi channels do not match. See the instruction manual provided with your computer and check the Wi-Fi , a message may appear warning you that Canon software is attempting to access the network. If SSID). (macOS) If the problem is not resolved, click here and redo setup. • Positioning: Make sure - Canon PIXMA TR8620 | TR8600 series User Manual - Page 358
For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless router, connect the cable to the LAN side of the router. If the problem is not resolved, click here and redo setup. Cannot Print/Scan/Fax through Network 358 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 359
on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check2 If MP Drivers are not installed, install them. (Windows) Click here and install the MP Drivers. Check3 When using Wi-Fi, make sure wireless router does not restrict - Canon PIXMA TR8620 | TR8600 series User Manual - Page 360
Device Setup Utility, check the following items. WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with - Canon PIXMA TR8620 | TR8600 series User Manual - Page 361
, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2Personal). the Network Settings (Wi-Fi) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the password length, format, and the password to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 362
Setup Utility. For Windows: Starting Up IJ Network Device Setup Utility For macOS: Starting Up IJ Network Device Setup Utility If this does not solve the problem setting. To check the wireless router setting, see the instruction manual provided with the wireless router or contact its manufacturer. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 363
Check3 If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer. For - Canon PIXMA TR8620 | TR8600 series User Manual - Page 364
Other Network Problems Checking Network Information Restoring to Factory Defaults 364 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 365
check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below. • For Windows: 1. Select Command Prompt from Start. 2. Enter - Canon PIXMA TR8620 | TR8600 series User Manual - Page 366
.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If communication is taking place, a message like the one shown below XX pings (XX are numbers) is selected. 4. Enter IP address of target printer or target wireless router in Enter the network address to ping. 5. Click Ping. "XXX - Canon PIXMA TR8620 | TR8600 series User Manual - Page 367
packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 368
scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel. Reset setting 368 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 369
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet 369 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 370
• For problems on printing with other connection methods or more on performing settings of each connection method: Using PIXMA/MAXIFY Cloud -Fi is enabled on your device. For details, refer to your device's instruction manual. Check3 Is the printer connected to the wireless router? • Use the lower - Canon PIXMA TR8620 | TR8600 series User Manual - Page 371
Settings Note • If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link . To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are - Canon PIXMA TR8620 | TR8600 series User Manual - Page 372
the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the network name (SSID) for Wireless Direct specified - Canon PIXMA TR8620 | TR8600 series User Manual - Page 373
If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Check7 Make sure 5 devices are already connected. Wireless Direct does not allow more than 5 devices to be connected. 373 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 374
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory 374 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 375
be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer with a network connection, make sure the printer is correctly set up for network use. Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Note • IJ Network Device Setup - Canon PIXMA TR8620 | TR8600 series User Manual - Page 376
Setup Utility Check4 Make sure paper settings match information set for rear tray or cassette. If the paper settings do not match the information set for the rear tray or the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem - Canon PIXMA TR8620 | TR8600 series User Manual - Page 377
after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box. For details, refer to Page Setup Tab Description. Important • Selecting On for Prevention of Print Data Loss may reduce print quality. • After printing is completed, select Off for Prevention - Canon PIXMA TR8620 | TR8600 series User Manual - Page 378
Windows: Printing a Nozzle Check Pattern • For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, check if the ink tank for the problem color is empty. If the ink tank is not empty, go to the next step. Step2 Clean the print head. After cleaning the print head, print the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 379
still does not improve, go to the next step. Step6 Request a repair. If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head - Canon PIXMA TR8620 | TR8600 series User Manual - Page 380
tray, place the print side facing UP and align the right and left paper guides with the paper stack. Loading Paper • In the cassette, be sure to load place the print side facing DOWN and align the right/left/front paper guides with the paper stack. Loading Paper Check3 Is paper too thick or curled - Canon PIXMA TR8620 | TR8600 series User Manual - Page 381
, unplug it from the power supply, then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. • If the problem occurs immediately after removing the jammed paper from the rear side of the printer, see below. Removing Jammed Paper from Rear Side Check7 Clean paper - Canon PIXMA TR8620 | TR8600 series User Manual - Page 382
attached properly? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 382 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 383
for Copying Setting Items for Photo Printing Using Operation Panel • Printing from your computer Check the settings using the printer driver. Basic Printing Setup • Printing from a PictBridge (Wi-Fi) compliant device Check the settings on your PictBridge (Wi-Fi) compliant device or the operation - Canon PIXMA TR8620 | TR8600 series User Manual - Page 384
This setting cannot be made on the PictBridge (Wi-Fi) compliant device. Check3 If problem is not resolved, check also the sections below. See also the sections below: Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 384 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 385
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong 385 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 386
ink tanks. Replace ink tank if ink has run out. Checking Ink Status on the Touch Screen Replacing Ink Tanks Check3 Are the orange tape and plastic wrap still on the ink clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Step1 Print the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 387
ink tank for the problem color is empty. If the ink problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service printable side facing down. Refer to the instruction manual supplied with the paper for detailed information - Canon PIXMA TR8620 | TR8600 series User Manual - Page 388
Note • If the glass of ADF is dirty, black streaks appear on the paper as shown below. Check7 Make sure original is properly loaded on platen or ADF. When you load the original on the platen, load it with the side to be copied facing down. When you load the original on the ADF, load it with the side - Canon PIXMA TR8620 | TR8600 series User Manual - Page 389
head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer. For Windows: Adjusting Print Head Position Manually Check3 Increase print quality and try printing again. Increasing the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 390
Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, , the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 390 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 391
may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height , select Prevent paper abrasion to ON. (Setup) icon, Device settings, and Print settings, and then set Changing Settings - Canon PIXMA TR8620 | TR8600 series User Manual - Page 392
Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom much ink and become wavy, causing paper abrasion. • Printing from your computer (Windows) Check the intensity setting in the printer driver. - Canon PIXMA TR8620 | TR8600 series User Manual - Page 393
preventing smudges and scratches. • For Windows: 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK. 5. Check - Canon PIXMA TR8620 | TR8600 series User Manual - Page 394
data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning. Although the ink is normally ejected onto the ink absorber at the outer edge of the paper, it may get onto the paper if the loaded paper is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 395
Scanning Problems (macOS) Scanning Problems 395 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 396
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 396 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 397
Scanner Does Not Work Check 1 Check that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a - Canon PIXMA TR8620 | TR8600 series User Manual - Page 398
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images - Canon PIXMA TR8620 | TR8600 series User Manual - Page 399
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received 399 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 400
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 400 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 401
line sound (dial tone) from the printer when you touch the hook key, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your - Canon PIXMA TR8620 | TR8600 series User Manual - Page 402
message is displayed on the touch screen. When an error message is displayed on the touch screen, check the cause. For messages, refer to Message (Support Code) Appears. Tap Stop and if the message is closed, you can send the fax. 402 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 403
Errors Often Occur When Send a Fax Check Check telephone line condition or connection. If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Error reduction setting (VoIP) on Advanced FAX settings under FAX settings. For details, - Canon PIXMA TR8620 | TR8600 series User Manual - Page 404
Problems Receiving Faxes Cannot Print a Fax/"Fax received. Saved in memory." Appears 404 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 405
Cannot Print a Fax/"Fax received. Saved in memory." Appears Check1 Make sure there is enough ink left to print. • If there is not enough ink left to print, received faxes will be stored in the printer's memory without being printed (Memory Reception). Printing starts automatically after replacing - Canon PIXMA TR8620 | TR8600 series User Manual - Page 406
Telephone Problems Cannot Dial Telephone Disconnects During a Call 406 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 407
Cannot Dial Check1 Is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary. Setting - Canon PIXMA TR8620 | TR8600 series User Manual - Page 408
Telephone Disconnects During a Call Check Is telephone line cable or telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external - Canon PIXMA TR8620 | TR8600 series User Manual - Page 409
Poor Quality Fax Received Check1 Check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings. If ECM RX is enabled, the sender's - Canon PIXMA TR8620 | TR8600 series User Manual - Page 410
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 410 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 411
. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. 411 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 412
the operation panel: 1. Check that printer is turned on. 2. Select (Setup) on Home screen. 3. Select ECO. 4. Select Energy saving settings. setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below - Canon PIXMA TR8620 | TR8600 series User Manual - Page 413
4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from ScanGear (scanner driver). Scanner Tab 413 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 414
? • Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10 feet / 3 meters or so. • Is the Hi-Speed USB driver working properly on your computer? Make sure the latest - Canon PIXMA TR8620 | TR8600 series User Manual - Page 415
printer. For details, refer to the instruction manual supplied with the USB cable. Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box. (Windows) If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen 415 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 416
Wrong Language Appears in Touch Screen Follow the instructions below to select your language. 1. Tap the HOME button and wait a little. 2. Select (Setup). Using Touch Screen 3. Select . 4. Select eighth setting item from top. 5. Select a language for touch screen. 6. Select button on lower - Canon PIXMA TR8620 | TR8600 series User Manual - Page 417
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) 417 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 418
> Apps. For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" you want to install in list. "XXX" is the model name. 3. If you find MP Drivers for printer you want to install, uninstall it. If not found, proceed to the next step - Canon PIXMA TR8620 | TR8600 series User Manual - Page 419
Environment (Windows) Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to the specified installation procedure. Note - Canon PIXMA TR8620 | TR8600 series User Manual - Page 420
Errors and Messages When Error Occurred Message (Support Code) Appears 420 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 421
, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows - Canon PIXMA TR8620 | TR8600 series User Manual - Page 422
For details on how to resolve errors with Support Codes, see List of Support Code for Error. For details on how to resolve errors without Support Codes, see Message (Support Code) Appears. 422 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 423
due to a communication error. Select OK on the printer's touch screen to cancel the error and try again after a while. • Saved data is not of a supported type. ◦ There is no image data or document data saved on the memory card that can be read by this printer. ◦ The printer may not - Canon PIXMA TR8620 | TR8600 series User Manual - Page 424
Screen for the message displayed on the fax standby screen. Error Regarding Automatic Duplex Printing Is Displayed Check See Automatic Duplex Printing Problems and take the appropriate action. Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while - Canon PIXMA TR8620 | TR8600 series User Manual - Page 425
controllers and USB Printing Support. Note • If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem. If a device error - Canon PIXMA TR8620 | TR8600 series User Manual - Page 426
• "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them. • "Could not print Application name - File name" Try printing again once the current job is complete. 426 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 427
code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's Touch Screen and Computer Screen • 1000 to 1ZZZ 1000 1003 1200 1240 1300 1303 1304 1309 1310 1313 1401 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 428
• 6000 to 6ZZZ 6000 6001 6004 6500 6502 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • 8000 to 8ZZZ 8300 • 9000 to 9ZZZ 9500 • A000 to ZZZZ C000 Note - Canon PIXMA TR8620 | TR8600 series User Manual - Page 429
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦ If the paper fed from the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 430
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 431
print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 431 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 432
of the cassette: Pull out the cassette, and then remove the jammed paper slowly with both hands. • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 2. Load paper in cassette properly. When you load A4 sized paper in the cassette, make sure you have extended - Canon PIXMA TR8620 | TR8600 series User Manual - Page 433
the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 433 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 434
of the cassette: Pull out the cassette, and then remove the jammed paper slowly with both hands. • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side 2. Load paper properly. Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette When you load - Canon PIXMA TR8620 | TR8600 series User Manual - Page 435
the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 435 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 436
paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the measures above do not solve the problem: Removing Jammed Paper from Rear Side Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 436 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 437
paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is - Canon PIXMA TR8620 | TR8600 series User Manual - Page 438
3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper. When moving the print head holder, hold the top of the print head holder and slide it slowly to - Canon PIXMA TR8620 | TR8600 series User Manual - Page 439
be some paper still inside the printer. Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 439 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 440
have unplugged the power cord. 2. Rotate printer so that rear side of printer faces toward you. 3. Open rear tray cover and then pull up paper support. 4. Detach rear cover. Pull out the rear cover. 440 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 441
5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it. 441 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 442
2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, lower them toward you. 5. Attach transport unit cover. 442 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 443
Insert the transport unit cover slowly all the way into printer and take down the transport unit cover. 6. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely. 7. Plug in the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 444
suitable paper and loading it correctly. • Before printing, open the operation panel, pull out the paper output tray and the paper output support, then open the output tray extension. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 444 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 445
. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper in Rear Tray • Align the paper guides of the rear tray with both edges of the paper. • Close the feed slot cover. 445 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 446
After carrying out the above measures, select OK on the printer's touch screen to cancel the error. Note • To cancel printing, tap Stop on the printer's touch screen. 446 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 447
is A4, Letter, A5, or B5 size plain paper. • Align the paper guides of the cassette with the edges of the paper. After carrying out the above following page. Removing Jammed Paper from Rear Side No Paper in Cassette during Printer Setup Load one or more sheets of A4 or Letter size plain paper in the - Canon PIXMA TR8620 | TR8600 series User Manual - Page 448
• After loading the paper, align the paper guides of the cassette with the edges of the paper. Select OK on the printer's touch screen to cancel the error. Note • If you are printing a print head alignment sheet during printer setup, do not cancel printing. 448 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 449
1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after replacing ink tanks. 449 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 450
1401 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 450 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 451
it is printed in this condition, the received fax will not be printed and will be stored in the printer's memory until the ink is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out - Canon PIXMA TR8620 | TR8600 series User Manual - Page 452
1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, tap Stop on the printer. 452 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 453
level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a nongenuine Canon ink tank or by using non-genuine Canon ink. Note • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on the touch - Canon PIXMA TR8620 | TR8600 series User Manual - Page 454
level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a nongenuine Canon ink tank or by using non-genuine Canon ink. Note • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in white on the touch - Canon PIXMA TR8620 | TR8600 series User Manual - Page 455
screen to continue printing. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan - Canon PIXMA TR8620 | TR8600 series User Manual - Page 456
transportation has been removed. If the tape is still there, remove it and close the scanning unit / cover. In the case of the first printer setup, click here, select your printer name on the page, and follow the instructions. 456 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 457
for the cassette registered on the printer, the following message appears on the printer's touch screen. • Paper settings specified on the printer driver when printing: Paper size: A5 Media type: Plain paper • Paper information for the cassette registered on the printer: Paper size: A4 Media - Canon PIXMA TR8620 | TR8600 series User Manual - Page 458
and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Cancel print Cancels printing/copying. Select this option when you - Canon PIXMA TR8620 | TR8600 series User Manual - Page 459
information of the cassette registered on the printer match. To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 460
cassette paper information registered on the printer, the following message appears on the printer's touch screen. • Paper settings specified on the printer driver when printing: Paper size: A5 Media type: Plain paper • Paper information for the rear tray and the cassette registered on the printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 461
and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Cancel print Cancels printing/copying. Select this option when you want - Canon PIXMA TR8620 | TR8600 series User Manual - Page 462
tray registered on the printer or the cassette match. To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 463
for the rear tray registered on the printer, the following message appears on the printer's touch screen. • Paper settings specified on the printer driver when printing: Paper size: A5 Media type: Plain paper • Paper information for the rear tray registered on the printer: Paper size: A4 Media - Canon PIXMA TR8620 | TR8600 series User Manual - Page 464
and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Cancel print Cancels printing/copying. Select this option when you - Canon PIXMA TR8620 | TR8600 series User Manual - Page 465
of the rear tray registered on the printer match. To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer - Canon PIXMA TR8620 | TR8600 series User Manual - Page 466
automatic print head alignment again. If the error is still not resolved, select OK on the printer's touch screen to cancel the error and perform manual print head alignment. 466 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 467
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark alignment mark . in the upper left corner of the sheet with - Canon PIXMA TR8620 | TR8600 series User Manual - Page 468
4103 Cause Cannot perform printing with current print settings. What to Do Tap Stop on the printer's touch screen to cancel printing. Change the print settings specified when printing and retry printing. 468 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 469
to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 469 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 470
to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 470 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 471
or your hand, it could damage the printer. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power - Canon PIXMA TR8620 | TR8600 series User Manual - Page 472
Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 472 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 473
has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan. 473 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 474
Is Jammed Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. 474 - Canon PIXMA TR8620 | TR8600 series User Manual - Page 475
or your hand, it could damage the printer. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power
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TR8600 series
Online Manual
English