Canon PIXMA iP6310D Quick Start Guide - Page 24

Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Cannot Install the Installation Printer Driver procedure not followed correctly Follow the Easy Setup Instructions packaged with your printer for proper printer driver installation. If the installer was forced to be terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, refer to your Windows documentation for more information. Installation does not start automatically when the Setup CD-ROM is inserted into the drive If printer driver installation did not start automatically when you inserted the Setup CD-ROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-Windows XP users, open the My Computer window and then double-click the CD-ROM icon. Unable to proceed beyond the Printer Connection screen Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed on the desktop, there is a problem with the CDROM. Contact the Customer Care Center. Reinstall the printer driver. 1. Click Cancel on the Printer Connection screen. 2. Click Start Over on the Installation Failure screen. 3. Click Back on the screen that appears next. 4. Click Exit on the Welcome screen, then remove the CD-ROM. 5. Turn the printer off. 6. Check the cable connection. 7. Restart the computer. 8. Make sure no other applications (including anti-virus programs) are running. 9. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 20