Canon VIXIA HF R300 VIXIA HF R30 / HF R32 / HF R300 Instruction Manual - Page 204
Incorrect authentication method
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Unable to obtain an IP address - If you are not using a DHCP server, configure the camcorder's Wi-Fi settings manually or obtain an IP address using the [Manual] setting. - Turn on the DHCP server. If it is already on, make sure it is functioning properly. - Make sure the address range for the DHCP server is sufficient. - Turn on the DNS server. If it is already on, make sure it is functioning properly. - Make sure that the DNS server's IP address and the name for that address are correctly configured. - Set the DNS server's IP address in the camcorder. - If you are not using a DNS server, set the DNS address to [0.0.0.0]. - If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. Wi-Fi authentication unsuccessful - Make sure the camcorder and wireless router are using the same encryption method and encryption key. - If the wireless router is using MAC address filtering, enter the camcorder's MAC address in the wireless router's configuration screen. Wi-Fi cannot be used while the wireless microphone is attached - The camcorder's Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. Wi-Fi connection terminated - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - The camcorder may not be able to connect to the wireless router if too many devices are accessing the wireless access point. Wi-Fi error Incorrect authentication method - Make sure the camcorder and wireless router are correctly configured. - Make sure the camcorder and wireless router are using the same encryption method and encryption key. - If the wireless router is using MAC address filtering, enter the camcorder's MAC address in the wireless router's configuration screen. Wi-Fi error Incorrect encryption key - The encryption key is case sensitive so make sure to enter it correctly. Wi-Fi error Incorrect encryption method - Make sure the camcorder and wireless router are using the same encryption method. - If the wireless router is using MAC address filtering, enter the camcorder's MAC address in the wireless router's configuration screen. Wireless communication is not working correctly - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - Turn off the camcorder and wireless router. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. 204 Additional Information