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Problems Regarding Paper, Clearing Jammed Roll Paper

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Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper If roll paper jams, follow the steps below to remove jams. Caution • Remove any jammed paper promptly. Note • If you do not nd any scraps or jams, see "Troubleshooting When Paper Jams are not Found". (→P.615) 1. Turn the printer off. (→P.25) 2. Open the Top Cover. 3. If the Carriage is out, move the Carriage out of the way, away from the paper. Important • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching these parts may damage them. 610 Troubleshooting

Section	Page
TOP	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Searching Topics	17
HTML Version of the Manual for Printing	19
Printer Parts	27
Printer parts	27
Front	27
Back	29
Top Cover (Inside)	30
Carriage	32
Ink Tank Cover (Inside)	33
Wheeled Output Stacker	34
Control Panel	35
Control Panel	37
Control Panel	37
Turning the Printer On and Off	39
Printer Modes	41
Switching Modes	46
Printer Menu Operations	48
Main Menu Operations	50
Menu Structure	54
Main Menu Settings	67
Main Menu Settings (During Printing)	80
Submenu Display	81
Status Print	83
Checking Instructions During Printer Operations	90
Optional accessories	92
Roll Holder Set	92
IEEE 1394 (FireWire) Expansion Board	92
Printer Specifications	93
Specifications	93
Basic Environmental Performance	98
Print Area	99
Basic Printing Workflow	100
Printing procedure	100
Printing Options Using Rolls and Sheets	100
Loading and Printing on Rolls	103
Loading and Printing on Sheets	107
Printing in Windows	110
Printing in Mac OS X	111
Canceling print jobs	113
Canceling Print Jobs from the Control Panel	113
Canceling Print Jobs from Windows	114
Canceling Print Jobs from Mac OS X	116
Handling Paper	118
Paper	118
Types of Paper	118
Paper Sizes	123
Handling rolls	126
Selecting the Paper Source	126
Selecting the Paper Type (Roll)	127
Specifying the Paper Length (Roll)	128
Attaching the Roll Holder to Rolls	129
Loading Rolls in the Printer	132
Removing the Roll from the Printer	139
Removing the Roll Holder from Rolls	143
Clearing Jammed Roll Paper	145
Feeding Roll Paper Manually	149
Keeping Track of the Amount of Roll Paper Left	150
Specifying the Ink Drying Time for Rolls	151
Specifying the Cutting Method for Rolls	153
Cutting the Leading Edge of Roll Paper Automatically	157
Reducing Dust from Cutting Rolls	158
Roll Holder Set	159
Automatic Roll Switching	160
Handling sheets for paper feed slots	162
Selecting the Paper Source	162
Selecting the Paper Type (Sheet)	163
Loading Sheets in the Printer	164
Manually Loading Paper to the Position for Printing	167
Removing Sheets	169
Clearing a Jammed Sheet	170
Output Stacker	172
Wheeled Output Stacker	172
Using the Wheeled Output Stacker	173
Working With Various Print Jobs	175
Printing Photos and Images	175
Printing Photos and Images	175
Printing Photos and Images (Windows)	177
Printing Photos and Images (Mac OS X)	179
Printing Photos in Monochrome	182
Fine-Tuning Monochrome Settings When Printing Photos (Windows)	183
Fine-Tuning Monochrome Settings When Printing Photos (Mac OS X)	185
Printing CAD Drawings	188
Printing CAD Drawings	188
Printing Line Drawings and Text	188
Printing Line Drawings and Text (Windows)	190
Printing Line Drawings and Text (Mac OS X)	192
Printing CAD Drawings in Monochrome	195
Fine-Tuning Monochrome Settings When Printing Line Drawings (Windows)	196
Fine-Tuning Monochrome Settings When Printing Line Drawings (Mac OS X)	198
Specifying Colors and Printing CAD Drawings	201
Specifying Colors and Printing CAD Drawings (Windows)	202
HP-GL/2 Printing	204
Printing Office Documents	205
Printing Office Documents	205
Printing Office Documents (Windows)	206
Printing Office Documents (Mac OS X)	208
Using the Printer With a Color imageRUNNER	210
Printing Enlargements of Scanned Originals from a Color imageRUNNER	210
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	210
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	213
Enhanced Printing Options	215
Adjusting Images	215
Adjusting the Color in the Printer Driver	215
Fine-Tuning Colors of Photos and Images (Windows)	219
Fine-Tuning Colors of Photos and Images (Mac OS X)	222
Giving Priority to Particular Graphic Elements and Colors for Printing	225
Choosing the Document Type and Printing Conditions (Windows)	229
Choosing the Document Type and Printing Conditions (Mac OS X)	231
Choosing Paper for Printing	234
Choosing a Paper for Printing	234
Selecting the Paper Type (Roll)	235
Selecting the Paper Type (Sheet)	236
Specifying Paper in the Printer Driver	237
Specifying Paper in the Printer Driver (Windows)	238
Specifying Paper in the Printer Driver (Mac OS X)	240
Printing enlargements or reductions	242
Resizing Originals to Match the Paper Size	242
Resizing Originals to Match the Paper Size (Windows)	243
Resizing Originals to Match the Paper Size (Mac OS X)	245
Resizing Originals to Fit the Roll Width	248
Resizing Originals to Fit the Roll Width (Windows)	249
Resizing Originals to Fit the Roll Width (Mac OS X)	251
Resizing Originals by Entering a Scaling Value	254
Resizing Originals by Entering a Scaling Value (Windows)	255
Resizing Originals by Entering a Scaling Value (Mac OS X)	257
Printing Enlargements of Scanned Originals from a Color imageRUNNER	260
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	261
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	263
Printing at full size	265
Printing on Oversized Paper	265
Printing at Full Size (Windows)	267
Printing at Full Size (Mac OS X)	269
Borderless Printing at Actual Size	272
Borderless Printing at Actual Size (Windows)	274
Borderless Printing at Actual Size (Mac OS X)	276
Borderless Printing	279
Borderless Printing on Paper of Equivalent Size	279
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	281
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	283
Borderless Printing by Resizing Originals to Fit the Roll Width	286
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	288
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	290
Borderless Printing at Actual Size	293
Borderless Printing at Actual Size (Windows)	295
Borderless Printing at Actual Size (Mac OS X)	297
Printing banners or at other non-standard sizes	300
Printing Vertical or Horizontal Banners (Large-Format Printing)	300
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	302
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	307
Printing on Non-Standard Paper Sizes	311
Printing on Non-Standard Paper Sizes (Windows)	312
Printing on Non-Standard Paper Sizes (Mac OS X)	316
Tiling and multiple pages per sheet	318
Printing Multiple Originals Next to Each Other	318
Printing Multiple Originals Next to Each Other (Windows)	320
Printing Multiple Originals Next to Each Other (Mac OS X)	322
Printing Multiple Pages Continuously	324
Printing Multiple Pages Continuously (Windows)	325
Printing Multiple Pages Continuously (Mac OS X)	327
Printing Multiple Pages Per Sheet	329
Printing Multiple Pages Per Sheet (Windows)	330
Printing Multiple Pages Per Sheet (Mac OS X)	332
Printing Posters in Sections	335
Printing Large Posters (Windows)	336
Centering originals	338
Printing Originals Centered on Rolls	338
Printing Originals Centered on Rolls (Windows)	339
Printing Originals Centered on Rolls (Mac OS X)	341
Printing Originals Centered on Sheets	344
Printing Originals Centered on Sheets (Windows)	345
Printing Originals Centered on Sheets (Mac OS X)	347
Conserving roll paper	349
Conserving Roll Paper by Rotating Originals 90 Degrees	349
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	350
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	352
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	355
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	356
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	358
Checking Images Before Printing	361
Checking the Layout in a Preview Before Printing	361
Checking the Layout in a Preview Before Printing (Windows)	363
Checking the Layout in a Preview Before Printing (Mac OS X)	366
Other useful settings	367
Printing With Watermarks	367
Printing with Watermarks-COPY, FILE COPY, and so on (Windows)	368
Making the Original Orientation Match the Paper Orientation	370
Making the Original Orientation Match the Paper Orientation (Windows)	371
Making the Original Orientation Match the Paper Orientation (Mac OS X)	373
Using Favorites	376
Using Favorites (Windows)	377
Using Favorites (Mac OS X)	379
Cutting Roll Paper After Printing	380
Cutting Roll Paper After Printing (Windows)	381
Cutting Roll Paper After Printing (Mac OS X)	382
Windows Software	384
Printer Driver	384
Printer Driver Settings (Windows)	384
Specifying Paper in the Printer Driver (Windows)	386
Confirming Print Settings (Windows)	388
Checking the Layout in a Preview Before Printing (Windows)	390
Using Favorites (Windows)	393
Accessing the Printer Driver Dialog Box from Applications (Windows)	395
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	397
Main Sheet (Windows)	399
Paper Information on Printer Dialog Box (Windows)	402
Media Detailed Settings Dialog Box (Windows)	403
View Settings Dialog Box for the Printing Application (Windows)	404
Color Adjustment Sheet: Color (Windows)	405
Matching Sheet (Windows)	407
Color Adjustment Sheet: Monochrome (Windows)	409
Page Setup Sheet (Windows)	411
Paper Size Options Dialog Box (Windows)	413
Layout Sheet (Windows)	414
Page Options Dialog Box (Windows)	416
Special Settings Dialog Box (Windows)	417
Favorites Sheet (Windows)	418
Utility Sheet (Windows)	420
Support Sheet (Windows)	421
Device Settings Sheet (Windows)	422
Settings Summaries Dialog Box (Windows)	423
Status Monitor	424
imagePROGRAF Status Monitor (Windows)	424
Digital Photo Front-Access	425
Digital Photo Front-Access	425
PosterArtist	426
Using PosterArtist to Compose Originals	426
Using PosterArtist to Compose Originals (Windows)	427
Device Setup Utility	429
imagePROGRAF Device Setup Utility	429
Installing imagePROGRAF Device Setup Utility	430
Configuring the IP Address Using imagePROGRAF Device Setup Utility	431
Mac OS X Software	432
Printer Driver	432
Printer Driver Settings (Mac OS X)	432
Specifying Paper in the Printer Driver (Mac OS X)	433
Confirming Print Settings (Mac OS X)	435
Checking the Layout in a Preview Before Printing (Mac OS X)	437
Using Favorites (Mac OS X)	438
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	439
Main Pane (Mac OS X)	440
Paper Information on Printer Dialog Box (Mac OS X)	443
Media Detailed Settings Dialog Box (Mac OS X)	444
View Settings Dialog Box for the Printing Application (Mac OS X)	445
Color Settings Pane: Color (Mac OS X)	446
Color Settings Pane: Monochrome (Mac OS X)	448
Page Setup Pane (Mac OS X)	449
Utility Pane (Mac OS X)	451
Additional Settings Pane (Mac OS X)	452
Support Pane (Mac OS X)	453
Printmonitor	454
imagePROGRAF Printmonitor (Macintosh)	454
Network Setting	455
Network Setting	455
Network Environment	455
Configuring the IP Address on the Printer	457
Configuring the IP Address Using imagePROGRAF Device Setup Utility	458
Configuring the IP Address Using the Printer Control Panel	459
Configuring the IP Address Using ARP and PING Commands	460
Using RemoteUI	461
Configuring the Printer's TCP/IP Network Settings	462
Configuring the Printer's AppleTalk Network Settings	464
Configuring the Printer's NetWare Network Settings	465
Specifying Printer-Related Information	467
Email Notification When Printing is Finished or Errors Occur	468
Initializing the Network Settings	469
Network Setting (Windows)	470
Configuring the Printer Driver Destination (Windows)	470
Sharing the Printer in Windows	471
Configuring the Printer's NetWare Network Settings	473
Specifying the Printer's Frame Type	475
Specifying NetWare Print Services	477
Specifying NetWare Protocols	480
Configuring NetWare Network Settings	482
Installing imagePROGRAF Device Setup Utility	483
Configuring the IP Address Using imagePROGRAF Device Setup Utility	484
Network Setting (Mac OS X)	485
Configuring the Printer Driver Destination (Macintosh)	485
Configuring the Printer's AppleTalk Network Settings	486
Configuring the Destination for AppleTalk Networks (Macintosh)	487
Configuring the Destination for TCP/IP Network (Macintosh)	490
Configuring the Destination for Bonjour Network (Macintosh)	493
Hard Disk	494
Hard Disk	494
Printer Hard Disk Operations	494
Saved Print Jobs	496
Saving Print Jobs Sent from Sources Other than the Printer Driver	498
Saving Print Jobs	499
Do Not Save Print Jobs in the Common Box	503
Managing Queued Jobs (Deleting or Preempting Other Jobs)	504
Setting Passwords for Personal Boxes	507
Naming Personal Boxes	512
Displaying a List of Saved Jobs	517
Printing a List of Saved Jobs	522
Printing Saved Jobs	523
Moving Saved Jobs	530
Displaying Details of Saved Jobs	536
Renaming Saved Jobs	541
Deleting Saved Jobs	548
Checking the Free Hard Disk Space	553
Erasing Data on the Printer's Hard Disk	556
Adjustments for Better Print Quality	557
Adjusting the Printhead	557
Adjusting the Printhead	557
Automatic Straightening of Lines and Colors (Auto Head Adj.)	558
Manual Straightening of Lines and Colors (Manual Head Adj)	560
Adjusting Line Misalignment (Head Inc. Adj.)	562
Troubleshooting Paper Abrasion and Blurry Images (Head Height)	565
Adjusting the feed amount	566
Adjusting the Feed Amount	566
Selecting a Feed Amount Adjustment Method (Feed Priority)	567
Auto Band Adjustment (Auto Band Adj.)	568
Manual Band Adjustment (Manual Band Adj)	570
Banding Adjustment During Printing (Fine Band Adj.)	572
Adjusting Line Length (Adjust Length)	573
Adjusting the Vacuum Strength (VacuumStrngth)	575
Maintenance	576
Ink Tanks	576
Ink Tanks	576
Replacing Ink Tanks	577
Checking Ink Tank Levels	588
When to Replace Ink Tanks	589
Printheads	590
Printhead	590
Checking for Nozzle Clogging	591
Cleaning the Printhead	592
Replacing the Printhead	593
Maintenance Cartridge	599
Maintenance Cartridge	599
Replacing the Maintenance Cartridge	600
Checking the Remaining Maintenance Cartridge Capacity	608
When to Replace the Maintenance Cartridge	609
Cleaning the Printer	610
Cleaning the Printer Exterior	610
Cleaning Inside the Top Cover	611
Cleaning the Printhead	614
Other Maintenance	615
Preparing to Transfer the Printer	615
Updating the Firmware	620
Troubleshooting	621
Frequently Asked Questions	621
Frequently Asked Questions	621
Problems Regarding Paper	624
Clearing Jammed Roll Paper	624
Clearing a Jammed Sheet	627
Troubleshooting When Paper Jams are not Found	629
Roll Paper Cannot be Inserted into the Paper Feed Slot	632
Cannot Load Sheets	632
Paper is not cut straight	632
Paper is not cut	632
Printing does not start	633
The Data lamp on the Control Panel does not light up	633
The printer does not respond even if print jobs are sent	633
The display screen indicates the system is filling with ink	633
The printer stops during a print job	634
An error message is shown on the Display Screen	634
The printer ejects blank, unprinted paper	634
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	634
Problems with the printing quality	635
Printing is faint	635
Paper rubs against the printhead	636
The edges of the paper are dirty	637
The surface of the paper is dirty	638
The back side of the paper is dirty	638
Printed colors are inaccurate	639
Banding in different colors occurs	640
Colors in printed images are uneven	641
Image Edges are Blurred or White Banding Occurs	642
Setting the Blue Switch on the Platen	643
The contrast becomes uneven during printing	645
The length of printed images is inaccurate	645
Documents are printed crooked	645
Documents are printed in monochrome	646
Line thickness is not uniform	646
Lines are misaligned	647
Problems with the printing quality caused by the type of paper	647
Cannot print over a network	648
Cannot connect the printer to the network	648
Configuring the Communication Mode Manually	649
Cannot print over a TCP/IP network	650
Cannot print over a NetWare network	650
Cannot print over AppleTalk or Bonjour networks	651
Installation problems	652
The IEEE 1394 Driver Cannot Be Installed Correctly	652
Removing Installed Printer Drivers	653
HP-GL/2 problems	654
Lines or images are missing in the HP-GL/2 data that was printed.	654
Lines Are Printed Too Thick or Thin During HP-GL/2 Printing	654
HP-GL/2 jobs are printed in monochrome (or color).	654
Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing	654
HP-GL/2 printing takes a long time.	654
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	655
Other problems	656
The printer does not go on	656
If the Printer Makes a Strange Sound	657
Messages advising to check the maintenance cartridge are not cleared	658
The printer consumes a lot of ink	658
Ink level detection	659
Error Message	661
Responding to Messages	661
Responding to Messages	661
Error Messages	662
Messages regarding paper	664
Papr Type Mismatch	664
PaprTypeMismatch	664
The paper is too small.	665
RollWdthMismatch	665
Paper size not detected.	666
Insufficient paper for job	667
This paper cannot be used.	667
Cannot print as selected. Another roll is in use.	667
Roll printing is selected.	668
Roll printing is selected, but sheets are loaded.	668
Roll x is empty. (x is 1 (Upper) or 2 (Lower))	669
No Roll Unit.	670
Sheet removed.	670
Sheet printing is selected.	670
Regular printing is selected, but a roll is loaded.	670
Paper jam.	671
Roll x jam (x is 1 (Upper) or 2 (Lower))	671
Paper loaded askew.	672
Paper cutting failed.	673
End of paper feed.	673
Rel lever is in wrong position.	673
Borderless printng not possible.	674
Roll feed unit error.	674
The roll feed unit is loose.	675
Messages regarding ink	676
Ink insufficient.	676
No ink left.	676
Remaining level of the ink cannot be correctly detected.	676
Close Ink Tank Cover	676
Ink tank is empty.	677
Not much ink is left.	677
No ink tank loaded.	677
Wrong ink tank.	677
The display screen indicates Agitating	678
Messages regarding printing or adjusment	679
Use another paper.	679
Cannot print as specified.	679
Cannot adjust band.	680
Cannot adjust printhead.	680
Borderless printng not possible. Paper stretched or shrank.	681
Before borderless printing, move the blue platen switch.	681
Blue platen switch is dirty.	681
Messages regarding printheads	682
Cannot adjust printhead.	682
Cannot adjust band.	682
PHead needs cleaning.	683
Wrong printhead.	683
Problem with Printhead	683
Printhead error	683
No printhead	683
Messages regarding the maintenance cartridge	684
Insert the maintenance cartridge.	684
Wrong maintenance cartridge.	684
Prepare for maint cart replacement.	684
No Maintenance Cartridge capacity.	684
Maintenance cartridge full.	684
Maintenance cartridge problem.	684
Messages regarding the hard disk	685
Hard disk error.	685
File read error.	685
The mail box is full.	685
Mail box full. Now printing without saving data.	685
Mail box nearly full.	685
Maximum jobs stored.	686
Too many jobs for mail box.	686
Messages regarding HP-GL/2	687
This type of paper is not compatible with HP-GL/2.	687
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	687
GL2: W0502 The parameter is out of range.	687
GL2: W0504 This command is not supported.	687
Other Messages	688
GARO Wxxxx (x represents a number)	688
ERROR Exxx-xxxx (x represents a letter or number)	688
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	688
Top cover is open.	688
Prepare for parts replacement.	689
Parts replacement time has passed.	689
Unknown file.	689
Multi-sensor error	689
No Roll Unit.	689