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Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option URL Services DHCP Enabled DHCP Address Released Alternate TFTP Erase Configuration URL Idle URL Idle Time Description To Change URL of the server from which the phone obtains Cisco Unified IP Phone services. From Cisco Unified Communications Manager, choose System > Enterprise Parameters. Indicates whether DHCP is being used by the phone. 1. Scroll to the DHCP Enabled option and press the No softkey to disable DHCP, or press the Yes softkey to enable DHCP. 2. Press the Save softkey. Releases the IP address assigned by DHCP. 1. Scroll to the DHCP Address Released option and press the Yes softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address. 2. Press the Save softkey. Indicates whether the phone is using an alternative TFTP server. If you set this option to Yes, you must enter a value for TFTP Server 1. 1. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. 2. Press the Save softkey. Changes these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings. 1. Scroll to the Erase Configuration option and press the Yes softkey 2. Press the Save softkey. URL that the phone displays when the phone has not been used for the time specified in the Idle URL Time option. For example, you could use the Idle URL option and the Idle URL Timer option to display a log on the LCD screen when the phone has not been used for 5 minutes. Use Cisco Unified Communications Manager to modify. Choose System > Enterprise Parameters. Amount of time in seconds that elapses before the URL specified in the Idle URL option displays. From Cisco Unified Communications Manager, choose System > Enterprise Parameters. URL Authentication URL that the phone uses to validate requests made to the phone web server. From Cisco Unified Communications Manager, choose System > Enterprise Parameters. URL Proxy Server URL used to proxy HTTP requests for access to non-local From Cisco Unified Communications host addresses from the phone HTTP client. Manager, choose System > Enterprise Parameters. PC Port Disabled Indicates whether the PC port on the phone is enabled (No) From Cisco Unified Communications or disabled (Yes). Manager, choose Device > Phone > Phone Must be set to Yes for video support on the phone. Configuration. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 4-7

Section	Page
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)	1
Contents	3
Preface	9
An Overview of the Cisco Unified IP Phone	13
Understanding the Cisco Unified IP Phones 7960G and 7940G	13
What Networking Protocols Are Used?	16
What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?	17
Feature Overview	18
Configuring Telephony Features	18
Configuring Network Parameters Using the Cisco Unified IP Phone	19
Providing Users with Feature Information	19
Understanding Security Features for Cisco Unified IP Phones	19
Overview of Supported Security Features	21
Understanding Security Profiles	22
Identifying Encrypted and Authenticated Phone Calls	23
Security Restrictions	23
CAPF Interaction when the Phone Resets	24
Overview of Configuring and Installing Cisco Unified IP Phones	24
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	25
Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager	25
Installing Cisco Unified IP Phones	28
Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G	28
Preparing to Install the Cisco Unified IP Phone on Your Network	31
Understanding Interactions with Other Cisco Unified IP Communications Products	32
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	32
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	33
Providing Power to the Cisco Unified IP Phone	33
Power Guidelines	34
Power Outage	34
Obtaining Additional Information about Power	34
Understanding Phone Configuration Files	35
Understanding the Phone Startup Process	36
Adding Phones to the Cisco Unified Communications Manager Database	37
Adding Phones with Auto-Registration	38
Adding Phones with Auto-Registration and TAPS	39
Adding Phones with Cisco Unified Communications Manager Administration	39
Adding Phones with BAT	40
Using Cisco Unified IP Phones with Different Protocols	40
Converting a New Phone from SCCP to SIP	40
Converting an In-Use Phone from SCCP to SIP	41
Converting an In-Use Phone from SIP to SCCP	41
Deploying a Phone in an SCCP and SIP Environment	41
Determining the MAC Address for a Cisco Unified IP Phone	42
Setting Up the Cisco Unified IP Phone	43
Before You Begin	43
Network Requirements	44
Cisco Unified Communications Manager Configuration	44
Understanding the Cisco Unified IP Phone 7960G and 7940G Components	44
Network and Access Ports	45
Handset	45
Speakerphone	45
Headset	45
Audio Quality Subjective to the User	46
Connecting a Headset	46
Disabling a Headset	46
Using External Devices with Your Cisco Unified IP Phone	46
Installing the Cisco Unified IP Phone	47
Attaching the Cisco Unified IP Phone Expansion Module 7914	49
Adjusting the Placement of the Cisco Unified IP Phone	50
Adjusting Cisco Unified IP Phone Footstand and Phone Height	50
Mounting the Phone to the Wall	50
Verifying the Phone Startup Process	51
Configuring Startup Network Settings	52
Configuring Security on the Cisco Unified IP Phone	52
Configuring Network Settings on the Cisco Unified IP Phone	55
Displaying the Network Configuration Menu	55
Unlocking and Locking Options	56
Editing Values	57
Overview of Network Configuration Options	57
Network Configuration Menu	58
Cisco Unified Communications Manager Options	64
Configuring Features, Templates, Services, and Users	67
Telephony Features Available for the Cisco Unified IP Phone	68
Creating Custom Phone Rings	75
Configuring Corporate and Personal Directories	75
Configuring Corporate Directories	75
Configuring Personal Directory	75
Modifying Phone Button Templates	76
Configuring Softkey Templates	77
Setting Up Services	77
Adding Users to Cisco Unified Communications Manager	78
Managing the User Options Web Pages	78
Giving Users Access to the User Options Web Pages	78
Specifying Options that Appear on the User Options Web Pages	78
Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone	81
Model Information Screen	82
Status Menu	82
Status Messages Screen	83
Network Statistics Screen	87
Firmware Versions Screen	88
Expansion Module Stats Screen	89
Call Statistics Screen	90
Security Configuration Menu	92
CTL File Menu	92
Trust List Menu	94
Monitoring the Cisco Unified IP Phone Remotely	95
Accessing the Web Page for a Phone	96
Disabling and Enabling Web Page Access	97
Device Information	97
Network Configuration	98
Network Statistics	101
Ethernet Statistics	101
Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics	102
Device Logs	104
Stack Statistics	105
Status Messages	105
Streaming Statistics	105
Troubleshooting and Maintenance	109
Resolving Startup Problems	109
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	110
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	110
Identifying Error Messages	111
Registering the Phone with Cisco Unified Communications Manager	111
Checking Network Connectivity	111
Verifying TFTP Server Settings	111
Verifying IP Addressing and Routing	112
Verifying DNS Settings	112
Verifying Cisco Unified Communications Manager Settings	112
Cisco Unified Communications Manager and TFTP Services Are Not Running	112
Creating a New Configuration File	113
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	114
Cisco Unified IP Phone Resets Unexpectedly	114
Verifying Physical Connection	114
Identifying Intermittent Network Outages	115
Verifying DHCP Settings	115
Checking Static IP Address Settings	115
Verifying Voice VLAN Configuration	115
Verifying that the Phones Have Not Been Intentionally Reset	116
Eliminating DNS or Other Connectivity Errors	116
Troubleshooting Cisco Unified IP Phone Security	117
General Troubleshooting Tips	118
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914	120
Resetting or Restoring the Cisco Unified IP Phone	121
Performing a Basic Reset	121
Performing a Factory Reset	122
Using the Quality Report Tool	123
Monitoring the Voice Quality of Calls	123
Where to Go for More Troubleshooting Information	125
Cleaning the Cisco Unified IP Phone	125
Providing Information to Users Via a Website	127
How Users Obtain Support for the Cisco Unified IP Phone	127
Giving Users Access to the User Options Web Pages	127
How Users Get Copies of Cisco Unified IP Phone Manuals	128
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials	128
How Users Subscribe to Services and Configure Phone Features	128
How Users Access a Voice Messaging System	129
How Users Configure Personal Directory Entries	129
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	130
Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G	133
Supporting International Users	137
Adding Language Overlays to Phone Buttons	137
Installing the Cisco Unified Communications Manager Locale Installer	137
Technical Specifications	139
Physical and Operating Environment Specifications	139
Cable Specifications	140
Network and Access Port Pinouts	140
Basic Phone Administration Steps	143
Example User Information for these Procedures	143
Adding a User to Cisco Unified Communications Manager	144
Adding a User From an External LDAP Directory	144
Adding a User Directly to Cisco Unified Communications Manager	144
Configuring the Phone	145
Performing Final End User Configuration Steps	150

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4-7

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

OL-15498-01

Chapter 4

Configuring Network Settings on the Cisco Unified IP Phone

Network Configuration Menu

URL Services

URL of the server from which the phone obtains Cisco

Unified IP Phone services.

From Cisco Unified Communications

Manager, choose

System > Enterprise

Parameters

DHCP Enabled

Indicates whether DHCP is being used by the phone.

Scroll to the DHCP Enabled option and

press the

softkey to disable DHCP,

or press the

Yes

softkey to enable

DHCP.

Press the

Save

softkey.

DHCP Address

Released

Releases the IP address assigned by DHCP.

Scroll to the DHCP Address Released

option and press the

Yes

softkey to

release the IP address assigned by

DHCP, or press the

softkey if you do

not want to release this IP address.

Press the

Save

softkey.

Alternate TFTP

Indicates whether the phone is using an alternative TFTP

server. If you set this option to Yes, you must enter a value

for TFTP Server 1.

Scroll to the Alternate TFTP option and

press the

Yes

softkey if the phone

should use an alternative TFTP server.

Press the

softkey otherwise.

Press the

Save

softkey.

Erase

Configuration

Changes these settings to their default values: Network

Configuration menu settings (including password), Device

Configuration menu settings, volume settings, and contrast

settings.

Scroll to the Erase Configuration option

and press the

Yes

softkey

Press the

Save

softkey.

URL Idle

URL that the phone displays when the phone has not been

used for the time specified in the Idle URL Time option. For

example, you could use the Idle URL option and the Idle

URL Timer option to display a log on the LCD screen when

the phone has not been used for 5 minutes.

Use Cisco Unified Communications

Manager to modify.

Choose

System > Enterprise Parameters

URL Idle Time

Amount of time in seconds that elapses before the URL

specified in the Idle URL option displays.

From Cisco Unified Communications

Manager, choose

System > Enterprise

Parameters

URL

Authentication

URL that the phone uses to validate requests made to the

phone web server.

From Cisco Unified Communications

Manager, choose

System > Enterprise

Parameters

URL Proxy

Server

URL used to proxy HTTP requests for access to non-local

host addresses from the phone HTTP client.

From Cisco Unified Communications

Manager, choose

System > Enterprise

Parameters

PC Port Disabled

Indicates whether the PC port on the phone is enabled (No)

or disabled (Yes).

Must be set to Yes for video support on the phone.

From Cisco Unified Communications

Manager, choose

Device > Phone > Phone

Configuration

Table 4-2

Network Configuration Menu Options (continued)

Option

Description

To Change