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Chapter 5 Configuring Features, Templates, Services, and Users Creating Custom Phone Rings Creating Custom Phone Rings You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified Communications Manager or by creating your own pulse code modulation (PCM) files and editing the Ringlist.xml file. Refer to Cisco Unified Communications Manager Features and Services Guide for more information. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phones 7960G/7940G gives users access to several directories. These directories can include: • Corporate Directory-Allows a user to look up phone numbers for co-workers. To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section on page 5-9 for more information. • Personal Directory-Allows a user to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section on page 5-9 for more information. Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension. To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone 7960G or 7940G to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: • Personal Address Book (PAB) • Personal Fast Dials (Fast Dials) • Address Book Synchronization Tool (TABSynch) Users can access Personal Directory features by these methods: • From a web browser-Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages • From the Cisco Unified IP Phone-Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5-9

Section	Page
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)	1
Contents	3
Preface	9
An Overview of the Cisco Unified IP Phone	13
Understanding the Cisco Unified IP Phones 7960G and 7940G	13
What Networking Protocols Are Used?	16
What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?	17
Feature Overview	18
Configuring Telephony Features	18
Configuring Network Parameters Using the Cisco Unified IP Phone	19
Providing Users with Feature Information	19
Understanding Security Features for Cisco Unified IP Phones	19
Overview of Supported Security Features	21
Understanding Security Profiles	22
Identifying Encrypted and Authenticated Phone Calls	23
Security Restrictions	23
CAPF Interaction when the Phone Resets	24
Overview of Configuring and Installing Cisco Unified IP Phones	24
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	25
Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager	25
Installing Cisco Unified IP Phones	28
Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G	28
Preparing to Install the Cisco Unified IP Phone on Your Network	31
Understanding Interactions with Other Cisco Unified IP Communications Products	32
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	32
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	33
Providing Power to the Cisco Unified IP Phone	33
Power Guidelines	34
Power Outage	34
Obtaining Additional Information about Power	34
Understanding Phone Configuration Files	35
Understanding the Phone Startup Process	36
Adding Phones to the Cisco Unified Communications Manager Database	37
Adding Phones with Auto-Registration	38
Adding Phones with Auto-Registration and TAPS	39
Adding Phones with Cisco Unified Communications Manager Administration	39
Adding Phones with BAT	40
Using Cisco Unified IP Phones with Different Protocols	40
Converting a New Phone from SCCP to SIP	40
Converting an In-Use Phone from SCCP to SIP	41
Converting an In-Use Phone from SIP to SCCP	41
Deploying a Phone in an SCCP and SIP Environment	41
Determining the MAC Address for a Cisco Unified IP Phone	42
Setting Up the Cisco Unified IP Phone	43
Before You Begin	43
Network Requirements	44
Cisco Unified Communications Manager Configuration	44
Understanding the Cisco Unified IP Phone 7960G and 7940G Components	44
Network and Access Ports	45
Handset	45
Speakerphone	45
Headset	45
Audio Quality Subjective to the User	46
Connecting a Headset	46
Disabling a Headset	46
Using External Devices with Your Cisco Unified IP Phone	46
Installing the Cisco Unified IP Phone	47
Attaching the Cisco Unified IP Phone Expansion Module 7914	49
Adjusting the Placement of the Cisco Unified IP Phone	50
Adjusting Cisco Unified IP Phone Footstand and Phone Height	50
Mounting the Phone to the Wall	50
Verifying the Phone Startup Process	51
Configuring Startup Network Settings	52
Configuring Security on the Cisco Unified IP Phone	52
Configuring Network Settings on the Cisco Unified IP Phone	55
Displaying the Network Configuration Menu	55
Unlocking and Locking Options	56
Editing Values	57
Overview of Network Configuration Options	57
Network Configuration Menu	58
Cisco Unified Communications Manager Options	64
Configuring Features, Templates, Services, and Users	67
Telephony Features Available for the Cisco Unified IP Phone	68
Creating Custom Phone Rings	75
Configuring Corporate and Personal Directories	75
Configuring Corporate Directories	75
Configuring Personal Directory	75
Modifying Phone Button Templates	76
Configuring Softkey Templates	77
Setting Up Services	77
Adding Users to Cisco Unified Communications Manager	78
Managing the User Options Web Pages	78
Giving Users Access to the User Options Web Pages	78
Specifying Options that Appear on the User Options Web Pages	78
Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone	81
Model Information Screen	82
Status Menu	82
Status Messages Screen	83
Network Statistics Screen	87
Firmware Versions Screen	88
Expansion Module Stats Screen	89
Call Statistics Screen	90
Security Configuration Menu	92
CTL File Menu	92
Trust List Menu	94
Monitoring the Cisco Unified IP Phone Remotely	95
Accessing the Web Page for a Phone	96
Disabling and Enabling Web Page Access	97
Device Information	97
Network Configuration	98
Network Statistics	101
Ethernet Statistics	101
Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics	102
Device Logs	104
Stack Statistics	105
Status Messages	105
Streaming Statistics	105
Troubleshooting and Maintenance	109
Resolving Startup Problems	109
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	110
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	110
Identifying Error Messages	111
Registering the Phone with Cisco Unified Communications Manager	111
Checking Network Connectivity	111
Verifying TFTP Server Settings	111
Verifying IP Addressing and Routing	112
Verifying DNS Settings	112
Verifying Cisco Unified Communications Manager Settings	112
Cisco Unified Communications Manager and TFTP Services Are Not Running	112
Creating a New Configuration File	113
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	114
Cisco Unified IP Phone Resets Unexpectedly	114
Verifying Physical Connection	114
Identifying Intermittent Network Outages	115
Verifying DHCP Settings	115
Checking Static IP Address Settings	115
Verifying Voice VLAN Configuration	115
Verifying that the Phones Have Not Been Intentionally Reset	116
Eliminating DNS or Other Connectivity Errors	116
Troubleshooting Cisco Unified IP Phone Security	117
General Troubleshooting Tips	118
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914	120
Resetting or Restoring the Cisco Unified IP Phone	121
Performing a Basic Reset	121
Performing a Factory Reset	122
Using the Quality Report Tool	123
Monitoring the Voice Quality of Calls	123
Where to Go for More Troubleshooting Information	125
Cleaning the Cisco Unified IP Phone	125
Providing Information to Users Via a Website	127
How Users Obtain Support for the Cisco Unified IP Phone	127
Giving Users Access to the User Options Web Pages	127
How Users Get Copies of Cisco Unified IP Phone Manuals	128
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials	128
How Users Subscribe to Services and Configure Phone Features	128
How Users Access a Voice Messaging System	129
How Users Configure Personal Directory Entries	129
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	130
Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G	133
Supporting International Users	137
Adding Language Overlays to Phone Buttons	137
Installing the Cisco Unified Communications Manager Locale Installer	137
Technical Specifications	139
Physical and Operating Environment Specifications	139
Cable Specifications	140
Network and Access Port Pinouts	140
Basic Phone Administration Steps	143
Example User Information for these Procedures	143
Adding a User to Cisco Unified Communications Manager	144
Adding a User From an External LDAP Directory	144
Adding a User Directly to Cisco Unified Communications Manager	144
Configuring the Phone	145
Performing Final End User Configuration Steps	150

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5-9

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

OL-15498-01

Chapter 5

Configuring Features, Templates, Services, and Users

Creating Custom Phone Rings

You can customize the phone ring types available at your site by using a set of phone ring sounds that

are provided by Cisco Unified Communications Manager or by creating your own pulse code modulation

(PCM) files and editing the Ringlist.xml file.

Refer to

Cisco Unified Communications Manager Features and Services Guide

for more information.

Configuring Corporate and Personal Directories

The

Directories

button on the Cisco Unified IP Phones 7960G/7940G gives users access to several

directories. These directories can include:

•

Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See the

“Configuring Corporate

Directories” section on page 5-9

for more information.

•

Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory.

See the

“Configuring Personal Directory” section on page 5-9

for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)

directory to store authentication and authorization information about users of Cisco Unified

Communications Manager applications that interface with Cisco Unified Communications Manager.

Authentication establishes the users’ rights to access the system. Authorization identifies the telephony

resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to the

Cisco Unified Communications Manager Administration

Guide

, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication

Configuration chapters.

After the LDAP directory configuration completes, users can use the Corporate Directory service on

your Cisco Unified IP Phone 7960G or 7940G to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

•

Personal Address Book (PAB)

•

Personal Fast Dials (Fast Dials)

•

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

•

From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified

Communications Manager User Options web pages

•

From the Cisco Unified IP Phone—Users can choose

Directories > Personal Directory

to access

the PAB and Fast Dials features from their phones