Cisco 7940 Administration Guide - Page 86

Table 6-1, Status Messages on the Cisco Unified IP Phones 7960G and 7940G continued - static

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Status Menu Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Load rejected HC No default router No DNS server IP Programming Error XmlDefault.cnf.xml, or .cnf.xml corresponding to the phone device name TFTP access error TFTP file not found Description Possible Explanation and Action The application that was downloaded is not compatible with the phone's hardware. Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See the "Firmware Versions Screen" section on page 6-8 to verify the phone setting. DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See the "Network Configuration Menu" section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See the "Network Configuration Menu" section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance. Name of the configuration file. None. This is an informational message indicating the name of the configuration file for the phone. TFTP server is pointing to a directory that does • If you are using DHCP, verify that the DHCP not exist. server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See the "Network Configuration Menu" section on page 4-4 for details on assigning a TFTP server. The requested load file (.bin) was not found in From Cisco Unified Operating System Administration, the TFTPPath directory. make sure that the phone load file is listed in TFTP File Management. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-6 OL-15498-01

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6-6
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Chapter 6
Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
Load rejected HC
The application that was downloaded is not
compatible with the phone’s hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose
Device >
Phone
). Re-enter the load displayed on the phone.
See the
“Firmware Versions Screen” section on
page 6-8
to verify the phone setting.
No default router
DHCP or static configuration did not specify a
default router.
•
If the phone has a static IP address, verify that
the default router has been configured. See the
“Network Configuration Menu” section on
page 4-4
section for details.
•
If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
No DNS server IP
A name was specified but DHCP or static IP
configuration did not specify a DNS server
address.
•
If the phone has a static IP address, verify that
the DNS server has been configured. See the
“Network Configuration Menu” section on
page 4-4
section for details.
•
If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
Programming Error
The phone failed during programming.
Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.
XmlDefault.cnf.xml,
or .cnf.xml
corresponding to the
phone device name
Name of the configuration file.
None. This is an informational message indicating
the name of the configuration file for the phone.
TFTP access error
TFTP server is pointing to a directory that does
not exist.
•
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
•
If you are using static IP addresses, check
configuration of TFTP server. See the
“Network
Configuration Menu” section on page 4-4
for
details on assigning a TFTP server.
TFTP file not found
The requested load file (.bin) was not found in
the TFTPPath directory.
From Cisco Unified Operating System Administration,
make sure that the phone load file is listed in TFTP File
Management.
Table 6-1
Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message
Description
Possible Explanation and Action