Cisco 7940 Administration Guide - Page 85
Device >, Phone - phone will not power up
UPC - 746320773858
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message DNS timeout DNS unknown host Duplicate IP Error update locale IP address released Load ID incorrect Description Possible Explanation and Action DNS server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the DNS server and the phone-Verify the network connections. • DNS server is down-Check configuration of DNS server. DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Configuration Menu" section on page 4-4 section for details • If you are using DHCP, check the DHCP server configuration. One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. From Cisco Unified Operating System Administration, check that the following files are located within the subdirectories in TFTP File Management. • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml The phone has been configured to release its IP address. The phone remains idle until it is power cycled or you reset the DHCP address. See the "Network Configuration Menu" section on page 4-4 section for details. Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-5