Cisco 7940 Administration Guide - Page 83
Status Messages Screen, Message, Description, Possible Explanation and Action - file auth error
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages Screen You can access the Status Messages screen at any time, even if the phone has not finished starting up. Table 6-1 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated. To display the Status Messages screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Status Messages. To exit the Status Messages screen, press the Exit softkey. Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G Message BootP server used File auth error Description The phone obtained its IP address from a BootP server rather than a DHCP server. An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. Possible Explanation and Action None. This message is informational only. • The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) 6-3