Cisco CP-7961G Administration Guide - Page 158

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message File not found IP address released ITL installed Load Auth Failed Load ID incorrect Load rejected HC Load Server is invalid No default router Description Possible Explanation and Action The phone cannot locate, on the TFTP From Cisco Unified Operating System server, the phone load file that is Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. The phone has been configured to release The phone remains idle until it is power cycled or you its IP address. reset the DHCP address. See Network Configuration Menu, page 4-5 for details. The ITL file is installed in the phone. None. This message is informational only. The ITL file was not installed previously. For more information about the ITL file, refer to Cisco Unified Communications Manager Security Guide. The phone could not load a configuration Check that: file. • A good version of the configuration file exists on the applicable server. • The phone load file being downloaded has not been altered or renamed. • The phone load type is compatible; for example, you cannot place a DEV load configuration file on a REL-signed phone. Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. The application that was downloaded is Occurs if you were attempting to install a version of not compatible with the phone's software on this phone that did not support hardware hardware. changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See Firmware Versions Screen, page 7-11 to verify the phone setting. Indicates an invalid TFTP server IP address or name in the Load Server option. The Load Server setting is not valid. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones. Check the Load Server entry (from Cisco Unified Communications Manager Administration, choose Device > Phone). DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See Network Configuration Menu, page 4-33 for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-6 OL-21011-01