Fan
.....................................................................................................................................................
63
Converter Board
.................................................................................................................................
65
Sidekey Board
....................................................................................................................................
67
System Board Shield
..........................................................................................................................
69
WLAN Module
....................................................................................................................................
71
Speakers
............................................................................................................................................
73
Stand bracket
.....................................................................................................................................
75
System Board
.....................................................................................................................................
77
Hard Drive and Optical Drive Cables and Connectors
.......................................................................
80
Display Cable
.....................................................................................................................................
82
Front Bezel
.........................................................................................................................................
84
Display Panel
.....................................................................................................................................
85
Power Switch Assembly
.....................................................................................................................
89
7
Troubleshooting Without Diagnostics
........................................................................................................
91
Safety and Comfort
............................................................................................................................
91
Before You Call for Technical Support
...............................................................................................
91
Helpful Hints
.......................................................................................................................................
92
Solving General Problems
..................................................................................................................
94
Solving Power Problems
....................................................................................................................
98
Solving Hard Drive Problems
...........................................................................................................
100
Solving Media Card Reader Problems
.............................................................................................
103
Solving Display Problems
.................................................................................................................
105
Solving Audio Problems
...................................................................................................................
110
Solving Printer Problems
..................................................................................................................
112
Solving Keyboard and Mouse Problems
..........................................................................................
114
Solving Hardware Installation Problems
...........................................................................................
116
Solving Network Problems
...............................................................................................................
118
Solving Memory Problems
...............................................................................................................
121
Solving Processor Problems
............................................................................................................
123
Solving CD-ROM and DVD Problems
..............................................................................................
123
Solving USB Flash Drive Problems
..................................................................................................
125
Solving Front Panel Component Problems
......................................................................................
127
Solving Internet Access Problems
....................................................................................................
127
Solving Software Problems
..............................................................................................................
129
Contacting Customer Support
..........................................................................................................
131
8
HP PC Hardware Diagnostics
....................................................................................................................
132
Why run HP PC Hardware Diagnostics
............................................................................................
132
How to access and run HP PC Hardware Diagnostics
.....................................................................
133
Downloading HP PC Hardware Diagnostics to a USB device
..........................................................
134
vii