Dell 2145 Color Laser User's Guide - Page 77

CONDITION Solid Color or Black pages A SUGGESTED SOLUTIONS • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. • The toner cartridge may be defective and need replacing. Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 59. • The printer may require repair. Contact a service representative. Loose toner Character Voids A Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Curl • Clean the inside of the printer. See "Cleaning the inside" on page 56. • Check the paper type and quality. See "Selecting print media" on page 24. • Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 59. • If the problem persists, the printer may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See "Selecting print media" on page 24. If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 59. • If the problem persists, the printer may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the printer: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details. CONDITION SUGGESTED SOLUTIONS An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Start → Programs → DELL → DELL Printers → your printer driver name → Printer Settings Utility. See "Altitude adjustment" on page 20. Copying problems CONDITION SUGGESTED SOLUTIONS Copies are too light Use Darkness ( ) to darken or lighten the or too dark. background of the copies. Smears, lines, marks, or spots appears on copies. • If defects are on the original, press Darkness ( ) to lighten the background of your copies. • If no defects are on the original, clean the scan unit. See "Cleaning the scan unit" on page 58. Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the DADF. • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the DADF. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the printer for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in jams occur. the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. 75 g/m2 (20 lb bond) paper is recommended. • Check for copy paper or pieces of copy paper remaining in the printer after a paper jam has been cleared. Toner cartridge • produces fewer copies than expected before running out of toner. • • Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. The printer may be turned on and off frequently. The scanner lid may be left open while copies are being made. Troubleshooting | 77