Dell AX4-5 Hardware Installation Guide - Page 48

Cluster Service MSCS and the, Appendix:Troubleshooting

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Table A-1. General Cluster Troubleshooting (continued) Problem Probable Cause Corrective Action One of the nodes takes a The node-to-node Check the network cabling. long time to join the network has failed due Ensure that the node-to-node cluster. to a cabling or interconnection and the public or hardware failure. One of the nodes fail to network are connected to the correct NICs. join the cluster. Long delays in node- Verify that the nodes can to-node communicate with each other communications may by running the ping command be normal. from each node to the other node. Try both the host name and IP address when using the ping command. One or more nodes Configure the Internet may have the Internet Connection Firewall to allow Connection Firewall communications that are enabled, blocking required by the Microsoft® Remote Procedure Cluster Service (MSCS) and the Call (RPC) clustered applications communications or services. between the nodes. See Microsoft Knowledge Base article KB883398 at the Microsoft Support website at support.microsoft.com for more information. 48 Appendix:Troubleshooting

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48
Appendix:Troubleshooting
One of the nodes takes a
long time to join the
cluster.
or
One of the nodes fail to
join the cluster.
The node-to-node
network has failed due
to a cabling or
hardware failure.
Long delays in node-
to-node
communications may
be normal.
Check the network cabling.
Ensure that the node-to-node
interconnection and the public
network are connected to the
correct NICs.
Verify that the nodes can
communicate with each other
by running the
ping
command
from each node to the other
node. Try both the host name
and IP address when using the
ping
command.
One or more nodes
may have the Internet
Connection Firewall
enabled, blocking
Remote Procedure
Call (RPC)
communications
between the nodes.
Configure the Internet
Connection Firewall to allow
communications that are
required by the Microsoft
®
Cluster Service (MSCS) and the
clustered applications
or services.
See Microsoft Knowledge Base
article KB883398 at the
Microsoft Support website at
support.microsoft.com
for more
information.
Table A-1.
General Cluster Troubleshooting
(continued)
Problem
Probable Cause
Corrective Action