Dell CX4 Troubleshooting Guide - Page 57

Viewer, see the Microsoft Cluster

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Table A-1. General Cluster Troubleshooting (continued) Problem Probable Cause Corrective Action Attempts to The Cluster Service Verify that the Cluster Service is connect to a cluster has not been started. running and that a cluster has been using Cluster Administrator fail. A cluster has not been formed. Use the Event Viewer and look formed on the system. for the following events logged by the Cluster Service: The system has just Microsoft Cluster Service been booted and successfully formed a services are still cluster on this node. starting. or Microsoft Cluster Service successfully joined the cluster. If these events do not appear in Event Viewer, see the Microsoft Cluster Service Administrator's Guide for instructions on setting up the cluster on your system and starting the Cluster Service. The cluster network name is not responding on the network because the Internet Connection Firewall is enabled on one or more nodes. Configure the Internet Connection Firewall to allow communications that are required by MSCS and the clustered applications or services. See Microsoft Knowledge Base article KB883398 at the Microsoft Support website at support.microsoft.com for more information. Troubleshooting 57

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Troubleshooting
57
Attempts to
connect to a cluster
using Cluster
Administrator fail.
The Cluster Service
has not been started.
A cluster has not been
formed on the system.
The system has just
been booted and
services are still
starting.
Verify that the Cluster Service is
running and that a cluster has been
formed. Use the Event Viewer and look
for the following events logged by the
Cluster Service:
Microsoft Cluster Service
successfully formed a
cluster on this node.
or
Microsoft Cluster Service
successfully joined
the cluster.
If these events do not appear in Event
Viewer, see the Microsoft Cluster
Service Administrator’s Guide for
instructions on setting up the cluster
on your system and starting the
Cluster Service.
The cluster network
name is not
responding on the
network because the
Internet Connection
Firewall is enabled on
one or more nodes.
Configure the Internet Connection
Firewall to allow communications that
are required by MSCS and the
clustered applications or services.
See Microsoft Knowledge Base article
KB883398 at the Microsoft Support
website at
support.microsoft.com
for
more information.
Table A-1.
General Cluster Troubleshooting
(continued)
Problem
Probable Cause
Corrective Action