Dell CX4 Troubleshooting Guide - Page 60

Table A-1. General Cluster Troubleshooting (continued) Problem Cluster Services does not operate correctly on a cluster running Windows Server 2003 and the Internet Firewall enabled. Public network clients cannot access the applications or services that are provided by the cluster. Probable Cause Corrective Action The Windows Internet Connection Firewall is enabled, which may conflict with Cluster Services. Perform the following steps: 1 On the Windows desktop, right-click My Computer and click Manage. 2 In the Computer Management window, double-click Services. 3 In the Services window, double-click Cluster Services. 4 In the Cluster Services window, click the Recovery tab. 5 Click the First Failure drop-down arrow and select Restart the Service. 6 Click the Second Failure drop-down arrow and select Restart the service. 7 Click OK. For information on how to configure your cluster with the Windows Internet Connection Firewall enabled, see Microsoft Base (KB) articles 258469 and 883398 at the Microsoft Support website at support.microsoft.com and the Microsoft Windows Server 2003 Technet website at www.microsoft.com/technet. One or more nodes Configure the Internet Connection may have the Internet Firewall to allow communications that Connection Firewall are required by the MSCS and the enabled, blocking clustered applications or services. RPC communications See Microsoft Knowledge Base article between the nodes. KB883398 at the Microsoft Support website at support.microsoft.com for more information. 60 Troubleshooting