Dell Force10 C300 C300 Hardware Installation Guide - Page 70

Locating Serial Numbers

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www.dell.com | support.dell.com Downloading Software Updates Technical Documentation Contact Information Log in to iSupport, and select the Software Center tab. Log in to iSupport, and select the Documents tab. This page can be accessed without logging in via the Documentation link on the iSupport page. E-mail: [email protected] Web: www.force10networks.com/support/ Telephone: US and Canada: 866.965.5800 International: 408.965.5800 Locating Serial Numbers • The chassis serial number is below the barcode on the sticker on the back of the chassis. • The serial numbers for the RPM, line cards, fan tray, and supply units are below the barcode on the sticker on the front of each component. Requesting a Hardware Replacement To request replacement hardware, follow these steps: Step Task 1 Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show inventory command. NOTE: The serial numbers of fan trays and AC supplies will not appear in the hardware inventory listing. Check the failed component for the attached serial number label. NOTE: Quickly reinsert the fan tray back into the chassis once you have noted the serial number. 2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on page 69). • Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on page 69). Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and e-mail address. • Shipping address for the replacement component, including a contact name, phone number, and e-mail address. • A description of the failure, including log messages. This generally includes: • the show tech command output • the show trace and show trace hardware command output • for line card issues, the show trace hardware linecard command output • console captures showing any error messages • console captures showing the troubleshooting steps taken • saved messages to a syslog server, if one is used • The support representative will validate your request and issue an RMA number for the return of the component. 70 | Contacting Technical Support

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70
|
Contacting Technical Support
www.dell.com | support.dell.com
Locating Serial Numbers
•
The chassis serial number is below the barcode on the sticker on the back of the chassis.
•
The serial numbers for the RPM, line cards, fan tray, and supply units are below the barcode on the
sticker on the front of each component.
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Downloading Software
Updates
Log in to iSupport,
and select the
Software Center
tab.
Technical Documentation
Log in to iSupport, and select the
Documents
tab. This page can be accessed without
logging in via the
Documentation
link on the iSupport page.
Contact Information
Web:
www
.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the
show inventory
command.
NOTE:
The serial numbers of fan trays and AC supplies will not appear in the hardware inventory listing. Check
the failed component for the attached serial number label.
NOTE:
Quickly reinsert the fan tray back into the chassis once you have noted the serial number.
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
•
Using the Create Service Request form on the iSupport page (see
Contacting the
T
echnical
Assistance Center on
page
69
).
•
Contacting Dell Force10 directly by E-mail or by phone (see
Contacting the
T
echnical
Assistance Center on
page
69
). Provide the following information when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and e-mail address.
•
Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
•
A description of the failure, including log messages. This generally includes:
• the
show
tech
command output
• the
show
trace
and
show trace hardware
command output
•
for line card issues, the
show trace hardware linecard
command output
•
console captures showing any error messages
•
console captures showing the troubleshooting steps taken
•
saved messages to a syslog server, if one is used
•
The support representative will validate your request and issue an RMA number for the return of the component.