Dell OptiPlex 3046 Small Form Factor Owners Manual - Page 25

Diagnostic error messages

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Power LED light status Possible cause Diagnostic error messages Troubleshooting steps • If the display is connected and turned on, listen for a beep code. Table 2. Diagnostic error messages Error messages AUXILIARY DEVICE FAILURE BAD COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE DATA ERROR DECREASING AVAILABLE MEMORY DISK C: FAILED INITIALIZATION DRIVE NOT READY ERROR READING PCMCIA CARD EXTENDED MEMORY SIZE HAS CHANGED THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS GATE A20 FAILURE GENERAL FAILURE HARD-DISK DRIVE CONFIGURATION ERROR Description The touchpad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the System Setup program. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct path name. The primary cache internal to the microprocessor has failed. Contact Dell. The optical drive does not respond to commands from the computer. The hard drive cannot read the data. One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. The computer cannot identify the ExpressCard. Reinsert the card or try another card. The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer. If the error appears again, Contact Dell The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. Do not use these characters in filenames. A memory module may be loose. Reinstall the memory module or, if necessary, replace it. The operating system is unable to carry out the command. The message is usually followed by specific information. For example, Printer out of paper. Take the appropriate action. The computer cannot identify the drive type. Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall Troubleshooting your computer 25

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Power LED light status
Possible cause
Troubleshooting steps
•
If the display is connected
and turned on, listen for a
beep code.
Diagnostic error messages
Table 2. Diagnostic error messages
Error messages
Description
AUXILIARY DEVICE FAILURE
The touchpad or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the
Pointing Device
option in the System Setup program.
BAD COMMAND OR FILE NAME
Ensure that you have spelled the command correctly, put
spaces in the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE
The primary cache internal to the microprocessor has failed.
Contact Dell
.
CD DRIVE CONTROLLER FAILURE
The optical drive does not respond to commands from the
computer.
DATA ERROR
The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY
One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules or, if necessary,
replace them.
DISK C: FAILED INITIALIZATION
The hard drive failed initialization. Run the hard drive tests in
Dell Diagnostics
.
DRIVE NOT READY
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD
The computer cannot identify the ExpressCard. Reinsert the
card or try another card.
EXTENDED MEMORY SIZE HAS CHANGED
The amount of memory recorded in non-volatile memory
(NVRAM) does not match the memory module installed in the
computer. Restart the computer. If the error appears again,
Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The file that you are trying to copy is too large to fit on the
disk, or the disk is full. Try copying the file to a different disk or
use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? " < > | -
Do not use these characters in filenames.
GATE A20 FAILURE
A memory module may be loose. Reinstall the memory
module or, if necessary, replace it.
GENERAL FAILURE
The operating system is unable to carry out the command.
The message is usually followed by specific information. For
example,
Printer out of paper. Take the
appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer
from an optical drive. Then, shut down the computer, reinstall
Troubleshooting your computer
25