Dell S5840cdn Color Smart Printer User Guide - Page 62

Unable to read flash drive, Enabling the USB port, Checking the printer connectivity, Settings

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Troubleshooting 62 Action Step 6 Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes Go to step 7. No Contact your administrator. The problem is solved. Contact technical support. Unable to read flash drive Action Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive does not work when it is inserted into the rear USB port. Yes Go to step 2. No The problem is solved. Is the flash drive inserted into the front USB port? Step 2 Check if the flash drive is supported. For more information, see "Supported flash drives and file types" on page 22 Go to step 3. The problem is solved. Does the error message still appear? Step 3 Contact technical Check if the front USB port is disabled. For more information, see support. "Enabling the USB port" on page 62. The problem is solved. Does the error message still appear? Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the first section of the network setup page, and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.

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Action
Yes
No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7.
Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
technical
support
.
Unable to read flash drive
Action
Yes
No
Step 1
Check if the flash drive is inserted into the front USB port.
Note:
The flash drive does not work when it is inserted into the
rear USB port.
Is the flash drive inserted into the front USB port?
Go to step 2.
The problem is
solved.
Step 2
Check if the flash drive is supported. For more information, see
“Supported
flash
drives and
file
types” on page
22
Does the error message still appear?
Go to step 3.
The problem is
solved.
Step 3
Check if the front USB port is disabled. For more information, see
“Enabling the USB port” on page
62
.
Does the error message still appear?
Contact
technical
support
.
The problem is
solved.
Enabling the USB port
From the home screen, touch
Settings
>
Network/Ports
>
USB
>
Enable USB Port
.
Checking the printer connectivity
1
From the home screen, touch
Settings
>
Reports
>
Network
>
Network Setup Page
.
2
Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting
62