Dell S5840cdn Color Smart Printer User Guide - Page 81

Troubleshooting 81 Action Yes Step 1 Go to step 2. a Remove the tray. b Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. d Insert the tray. e Resend the print job. No The problem is solved. Is the print still crooked or skewed? Step 2 a Check if you are printing on a supported paper. b Resend the print job. Contact technical The problem is support. solved. Is the print still crooked or skewed? Repeating defects ) ) ) Action Yes 1 From the control panel, touch Help > Supplies Guide. 2 Measure the distance between the defects. • If the distance between the defects equals 43.90 mm (1.73 in.), or 45.50 mm (1.79 in.), then call technical support to replace the developer unit of the color where defects are seen. Contact technical support or your Dell printer dealer. • If the distance between defects of a single color equals 94.20 mm (3.7 in.), 29.80 mm (1.17 in.), or 25.10 mm (0.99 in.), then replace the imaging unit or imaging kit. • If the distance between the defects equals 37.70 mm (1.48 in.), 78.50 mm (3.09 in.), or 55.0 mm (2.17 in.), then replace the transfer module. • If the distance between defects of all colors equals 95.0 mm (3.74 in.), 110 mm (4.33 in.), or 34.60 mm (1.36 in.), then replace the fuser. Do the repeating defects still appear? No The problem is solved.