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Dell S5840cdn Color Smart Printer User Guide - Page 64

Internal solutions port does not operate correctly

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Troubleshooting 64 Internal solutions port does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see "Installing an internal solutions port" on page 93. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? Step 3 The problem is Check the cable and the ISP connection. solved. a Use the correct cable, and then make sure that it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Does the ISP operate correctly? No Go to step 2. Go to step 3. Contact technical support. Parallel or serial interface card does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list. Is the parallel or serial interface card listed in the Installed Features list? Step 2 Remove, and then install the parallel or serial interface card. The problem is solved. For more information, see "Installing an internal solutions port" on page 93. Does the parallel or serial interface card operate correctly? Step 3 The problem is Check the connection between the cable and the parallel or serial solved. interface card. Does the parallel or serial interface card operate correctly? No Go to step 2. Go to step 3. Contact technical support.

Section	Page
Contents	2
Safety information	5
Conventions	5
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	11
Using the control panel	13
Understanding the status of the power button and indicator light	13
Using the home screen	14
Printing a menu settings page	15
Menu map	15
Setting up and using the home screen applications	16
Customizing the home screen	16
Setting up Forms and Favorites	16
Configuring Eco-Settings	16
Loading paper and specialty media	17
Setting the size and type of the specialty media	17
Configuring Universal paper settings	17
Loading trays	17
Loading the multipurpose feeder	19
Linking trays	20
Printing	21
Printing from a computer	21
Printing forms	21
Printing from a flash drive	21
Supported flash drives and file types	22
Printing from a mobile device using Mopria Print Service	23
Printing from a mobile device using Google Cloud Print	23
Printing from a mobile device using AirPrint	23
Printing from a mobile device using Dell Document Hub	23
Configuring confidential jobs	24
Printing held jobs	24
Printing a font sample list	24
Printing a directory list	24
Canceling a print job	25
Securing the printer	26
Erasing printer memory	26
Erasing printer hard disk memory	26
Configuring printer hard disk encryption	26
Restoring factory default settings	26
Statement of Volatility	27
Maintaining the printer	28
Networking	28
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	28
Changing port settings after installing an internal solutions port	29
Setting up serial printing (Windows only)	29
Cleaning the printer	30
Ordering supplies	30
Checking the status of parts and supplies	30
Ordering supplies using Printer Home	30
Replacing parts and supplies	31
Replacing a toner cartridge	31
Replacing the imaging unit	32
Replacing the imaging kit	36
Replacing the waste toner bottle	40
Replacing the fuser	41
Replacing the pick roller	42
Replacing the separator pad	45
Replacing the transfer module	47
Resetting the maintenance counter	51
Moving the printer	51
Moving the printer to another location	51
Shipping the printer	51
Saving energy and paper	52
Setting up power saver modes	52
Adjusting the brightness of the printer display	52
Conserving supplies	52
Recycling	52
Recycling Dell products	52
Clearing jams	54
Avoiding jams	54
Identifying jam locations	55
Paper jam in trays	56
Paper jam in the multipurpose feeder	57
Paper jam in the standard bin	57
Paper jam in door A	58
Troubleshooting	61
Network connection problems	61
Cannot open Embedded Web Server	61
Unable to read flash drive	62
Enabling the USB port	62
Checking the printer connectivity	62
Hardware options problems	63
Cannot detect internal option	63
Internal solutions port does not operate correctly	64
Parallel or serial interface card does not operate correctly	64
Paper feed problems	65
Envelope seals when printing	65
Collated printing does not work	65
Paper curl	66
Tray linking does not work	66
Paper frequently jams	67
Jammed pages are not reprinted	68
Printing problems	68
Confidential and other held documents do not print	68
Slow printing	69
Print jobs do not print	71
Print quality is poor	72
Blank or white pages	72
Dark print	72
Ghost images	74
Gray background	74
Horizontal dark lines	75
Horizontal white lines	76
Incorrect margins	77
Jagged or uneven characters	78
Light print	79
Print crooked or skewed	80
Repeating defects	81
Solid color or black images	82
Text or images cut off	82
Toner easily rubs off	83
Uneven print density	84
Vertical dark lines or streaks	84
Vertical white lines	85
The printer is not responding	85
Job prints from the wrong tray or on the wrong paper	86
Color quality problems	87
Adjusting toner darkness	87
Modifying the colors in printed output	87
FAQ about color printing	88
The print appears tinted	89
Contacting technical support	89
Upgrading and migrating	91
Hardware	91
Available internal options	91
Installing a memory card	91
Installing an internal solutions port	93
Installing an optional card	98
Installing a printer hard disk	100
Installing optional trays	104
Software	105
Installing the printer software	105
Adding available options in the print driver	105
Firmware	105
Exporting or importing a configuration file	105
Updating firmware	106
Appendix	107
Dell Technical Support Policy	107
Contacting Dell	107
Product power consumption	107
Sleep Mode	108
Hibernate Mode	108
Off mode	108
Total energy usage	108
Warranty and Return Policy	108