Dell S5840cdn Color Smart Printer User Guide - Page 67

Paper frequently jams, Step 2, Settings, Paper, Configuration, Paper Size/Type, Notes

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Troubleshooting 67 Action Yes Step 2 a From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Set the paper size and type to match the paper loaded in the linked trays. c Print the document. The problem is solved. Do the trays link correctly? No Contact technical support. Paper frequently jams Action Yes Step 1 a Pull out the tray. b Check if the paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure to print on recommended paper size and type. c Insert the tray. d Print the document. No The problem is solved. Do paper jams still occur frequently? Step 2 Go to step 3. a From the Paper menu on the control panel, check if the printer is detecting the correct paper size. b Resend the print job. The problem is solved. Do paper jams still occur frequently? Step 3 a Load paper from a fresh package. b Print the document. Contact technical The problem is support. solved. Do paper jams still occur frequently?

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Action
Yes
No
Step 2
a
From the home screen, touch
Settings
>
Paper
>
Tray
Configuration
>
Paper Size/Type
.
b
Set the paper size and type to match the paper loaded in the
linked trays.
c
Print the document.
Do the trays link correctly?
The problem is
solved.
Contact
technical
support
.
Paper frequently jams
Action
Yes
No
Step 1
a
Pull out the tray.
b
Check if the paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams still occur frequently?
Go to step 2.
The problem is
solved.
Step 2
a
From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b
Resend the print job.
Do paper jams still occur frequently?
Go to step 3.
The problem is
solved.
Step 3
a
Load paper from a fresh package.
b
Print the document.
Do paper jams still occur frequently?
Contact
technical
support
.
The problem is
solved.
Troubleshooting
67