Dell S5840cdn Color Smart Printer User Guide - Page 85

Vertical white lines, The printer is not responding

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Troubleshooting 85 Vertical white lines Leading edge Trailing edge Action Yes a Remove, and then reinstall the imaging unit or imaging kit. Contact technical Warning-Potential Damage: Do not expose the imaging unit support. or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job. No The problem is solved. Do vertical white lines still appear on prints? The printer is not responding Action Step 1 Connect the power cord to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 3 Check if the printer is on. Go to step 4. Turn on the printer. Is the printer on? Step 4 Check if the printer is in sleep or hibernate mode. Is the printer in sleep or hibernate mode? Press the power button to wake the printer. Go to step 5.

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Vertical white lines
Leading edge
Trailing edge
Action
Yes
No
a
Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage:
Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage:
To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b
Resend the print job.
Do vertical white lines still appear on prints?
Contact
technical
support
.
The problem is
solved.
The printer is not responding
Action
Yes
No
Step 1
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY:
To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4.
Turn on the printer.
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Troubleshooting
85