Dell S5840cdn Color Smart Printer User Guide - Page 68

Jammed s are not reprinted, Printing problems, Confidential and other held documents do not print

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Troubleshooting 68 Jammed pages are not reprinted Action Yes 1 From the home screen, touch Settings > Device > Notifications > Jam The problem is Content Recovery. solved. 2 Select On or Auto. 3 Apply the changes. Are the jammed pages reprinted? No Contact technical support. Printing problems • "Confidential and other held documents do not print" on page 68 • "Slow printing" on page 69 • "Print jobs do not print" on page 71 • "Print quality is poor" on page 72 • "The printer is not responding" on page 85 • "Job prints from the wrong tray or on the wrong paper" on page 86 Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. The problem is solved. Are the documents printed? No Go to step 2. Go to step 3.

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Jammed pages are not reprinted
Action
Yes
No
1
From the home screen, touch
Settings
>
Device
>
Notifications
>
Jam
Content Recovery
.
2
Select
On
or
Auto
.
3
Apply the changes.
Are the jammed pages reprinted?
The problem is
solved.
Contact
technical
support
.
Printing problems
•
“Confidential and other held documents do not print” on page 68
•
“Slow printing” on page 69
•
“Print jobs do not print” on page 71
•
“Print quality is poor” on page 72
•
“The printer is not responding” on page 85
•
“Job prints from the wrong tray or on the wrong paper” on page 86
Confidential and other held documents do not print
Action
Yes
No
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note:
If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then send it again.
•
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshooting
68