Dell S5840cdn Color Smart Printer User Guide - Page 86

Job prints from the wrong tray or on the wrong paper, Step 5

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Troubleshooting 86 Action Yes Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports. Are the cables inserted in the correct ports? Step 6 The problem is Turn off the printer, reinstall the hardware options, and then turn it solved back on. For more information, see the documentation that came with the option. Is the printer responding? Step 7 Install the correct print driver. The problem is solved Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 a Check if you are printing on the correct paper. b Print the document. Yes Go to step 2. Is the document printed on the correct paper? No Make sure to match the following: • The USB cable with the USB port on the printer • The Ethernet cable with the Ethernet port on the printer Go to step 7. Go to step 8. Contact technical support. No Load the correct paper size and paper type.

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Action
Yes
No
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6.
Make sure to match
the following:
•
The USB cable
with the USB port
on the printer
•
The Ethernet
cable with the
Ethernet port on
the printer
Step 6
Turn off the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Step 8
Turn off the printer, wait for about 10 seconds, and then turn it back
on.
Is the printer responding?
The problem is
solved.
Contact
technical
support
.
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on the correct paper.
b
Print the document.
Is the document printed on the correct paper?
Go to step 2.
Load the correct
paper size and paper
type.
Troubleshooting
86