Dell S5840cdn Color Smart Printer User Guide - Page 71

Print jobs do not print, Step 8

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Troubleshooting 71 Action Step 8 a Add more printer memory. b Print the document. Is the printer printing slow? Yes Contact technical support. No The problem is solved. Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer. b Resend the print job. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Resend the print job. The problem is solved. Is the document printed? Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Resend the print job. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the print job. Is the document printed? Step 5 a Remove, and then reinstall the printer software. Note: For more information, visit www.dell.com/support/printers. b Resend the print job. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5. Contact technical support.

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Action
Yes
No
Step 8
a
Add more printer memory.
b
Print the document.
Is the printer printing slow?
Contact
technical
support
.
The problem is
solved.
Print jobs do not print
Action
Yes
No
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a
Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a
Remove, and then reinstall the printer software.
Note:
For more information, visit
www.dell.com/support/printers
.
b
Resend the print job.
Is the document printed?
The problem is
solved.
Contact
technical
support
.
Troubleshooting
71