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CARTRIDGE MOVEMENT PROBLEMS, Release Magazines - incompatible magazine

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Table 7-1. Troubleshooting table (continued) Problem Solution INSTALLATION/CONFIGURATION Determining current firmware levels Many problems are resolved by a firmware upgrade. Ensure that both the library and drive firmware are at the latest levels available. v Library firmware: Monitor > Library > Identity > Version v Drive firmware: Monitor > Drives > Identity (select a drive) > Firmware Rev Update library firmware See "Service Library: Upgrade Firmware" on page 5-64. Update drive firmware See "Service: Service (Drives)" on page 5-31 or "Service Library: Upgrade Firmware" on page 5-64. CARTRIDGE MOVEMENT PROBLEMS Cartridge placement problems Magazine slot prism fiducials that are NOT seated properly can result in gripper or slider error codes because of the fiducial interfering with the back edge of the cartridge. Release and pull magazines out of the library for inspection. To release the magazines with the Operator Control Panel, go to Control > Magazine and select Left or Right. To release the magazines with the Web User Interface, go to Manage Library > Release Magazines. Cartridge does not eject from drive Cartridge cannot be removed from storage slot Cleaning or data cartridge incompatible with drive. Inspect the light pipe fiducials on each slot of the magazine for proper seating. 1. Allow the drive to complete all operations. This action might take as long as 1 hour if you reset or cycle power on the library while the cartridge is positioned at the physical end of the media. 2. Ensure that the backup software is not reserving the slot or preventing the drive from ejecting the cartridge. The backup software must cancel the reservation and any hold it has on the drive. Temporarily disconnecting the library from the host server and power cycling eliminates the host and its software as a problem source. 3. If the problem still exists, contact technical support. See "Removing cartridges from magazine slots" on page 9-1. MEDIA Ensure that you are using data and cleaning cartridges that are compatible with the drive and model of your library. The library automatically unloads incompatible cartridges and the Media Attention LED flashes. Export the media to clear the state. See "Cartridge compatibility" on page 6-3. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide

Section	Page
Read this first	5
Minimum firmware levels for common library features	5
Contacting Dell	5
Contents	7
Figures	9
Tables	13
Preface	15
Chapter 1. Product description	17
Front panel	17
Rear panel	19
Bar code reader	21
Encryption	22
Supported Internet Protocols	23
SNMP messaging	23
SNMP traps	23
Maximum library storage capacity and data transfer rate	24
Ultrium tape drives	25
Speed matching	26
Channel calibration	26
Power management	27
Media	27
Library specifications	28
Product environment	30
Supported device drivers	30
Chapter 2. User interfaces	31
Operator Control Panel	31
Operator Control Panel philosophy	31
Power-ON display	32
Note about the front panel LEDs	32
Input modes	33
Selecting predefined values	34
Toggling values	34
Entering numerical values	34
Power ON/OFF	34
Web User Interface	34
Login	35
System status	36
Web User Interface Help pages	37
Logging out of the Web User Interface	38
Chapter 3. Installation planning	39
Determining the number of logical libraries (partitions)	39
Basic guidelines	39
Library sharing	39
Multiple logical libraries for library sharing	40
Multiple control paths	40
Multiple control paths for path failover	40
Library partitioning and element addressing	41
Logical unit number (LUN) scanning	44
Host interfaces	45
SCSI interface	45
Physical characteristics of the SCSI interface	46
Multiple SCSI buses	46
Terminating the bus	47
SCSI differential - LVD	47
SAS interface	47
Fibre Channel interface	47
Cables and speeds	48
Zoning to isolate devices and enhance security	48
Sharing on a storage area network (SAN)	49
Chapter 4. Installation and configuration	51
The Library Configuration Form	51
Installing your library	51
Choosing a location	51
Unpacking the library	52
Verifying the shipment	52
Installing the library foot pads (desktop installation)	53
Removing and storing the shipping lock	54
Rackmounting the library (rack installation)	56
Attaching the library to a server	65
Connecting the host interface cable	65
Connecting a power cord	67
Configuring your library	68
Choosing your configuration method	68
Choosing factory defaults for your library configuration	68
Configuring your library with the Web User Interface	69
Establishing remote access to your library	69
Logging on to the Web User Interface	71
Verifying/updating firmware	72
Choosing general library settings	72
Choosing the number of logical libraries for your library	74
Entering Path failover feature activation key	75
Setting up encryption	76
Choosing drive interface identification/settings	78
Entering library network settings	78
Entering user access information with the Web User Interface	80
Entering date and time	81
Configuring logs and traces	82
Entering email notification	82
Configuring SNMP settings	83
Testing encryption configuration for Library Managed encryption	84
Restoring factory default settings	85
Logging out of the Web User Interface	85
Configuring your library with the Operator Control Panel	85
Preparing the host	85
Verifying the connection	86
Cartridge magazines	86
Populating the library with data cartridges	90
Inserting the cleaning cartridge	91
Chapter 5. Operations	93
Operator Control Panel navigation	99
Operator Control Panel menu tree	101
Monitor menu	102
Monitor: Library	102
Monitor: Drive	104
Monitor: Inventory	106
Control menu	108
Control: Open I/O Station	108
Control: Move Cartridges	109
Control: Magazine	109
Control: Re-Inventory	110
Configure menu	110
Configure: Logical Libraries	110
Configure: Library	112
Configure: Drive	115
Configure: Network	116
Configure: Set Access PIN	117
Configure: Save/Restore	118
Configure: Set Date and Time	121
Configure: Path Failover	121
Service menu	121
Service: Library Verify	121
Service: Run Tests	122
Service: Service (Drives)	123
Service: Display Contrast	124
Service: Telnet service port	124
Web User Interface menus	124
Monitor Library menu	125
Monitor Library: Library Identity	125
Monitor Library: Drive Identity	126
Monitor Library: Library Status	128
Monitor Library: Drive Status	129
Monitor Library: Inventory	131
Manage Library menu	133
Manage Library: Move media	133
Manage Library: Perform inventory	134
Manage Library: Release Magazine	134
Configure Library menu	135
Configure Library: General	135
Configure Library: Logical Libraries	136
Configure Library: Path Failover	137
Configure Library: LTFS	138
Configure Library: Encryption	138
Configure Library: Drives	141
Configure Library: Network	142
Configure Library: User Access	144
Configure Library: Date & Time	146
Configure Library: Logs & Traces	147
Configure Library: Event Notification	147
Configure Library: SNMP	148
Configure Library: Save/Restore Configuration	150
Service Library menu	150
Service Library: Clean Drive	151
Service Library: Advanced Diagnostics (for Service Personnel Only)	152
Service Library: View Logs	152
Service Library: View Drive Logs	153
Service Library: Save Drive Dump	153
Service Library: Perform Diagnostics	154
Service Library: Key Path Diagnostics	154
Service Library: Upgrade Firmware	156
Service Library: Reboot	157
Import and export media during normal library operation	157
Configuring I/O stations and reserving slots	159
Chapter 6. Ultrium media	161
Data cartridges	161
Cartridge compatibility	163
WORM (Write Once, Read Many) cartridges	163
WORM media	163
Data security on WORM media	163
WORM media errors	164
Cleaning cartridge	164
Bar code label	164
Guidelines for bar code labels	166
Write-Protect switch	166
Handling the cartridges	167
Providing training	167
Ensuring proper packaging	168
Proper acclimation and environmental conditions	168
Completing a thorough inspection	168
Handling the cartridge carefully	169
Environmental and shipping specifications for tape cartridges	170
Chapter 7. Troubleshooting	171
Installation problems	176
Library recovery problem determination	177
Procedures for isolating CRU problems	178
Isolating a power supply problem	178
Isolating drive sled problems	179
Isolating a library controller card versus accessor enclosure problem	180
Isolating Web User Interface problems	181
Isolating accessor scanner problems	182
Isolating host attachment interface problems	182
Identifying a suspect cartridge	182
Chapter 8. Error codes	185
Chapter 9. Service procedures	199
Removing cartridges from magazine slots	199
Releasing the magazines manually	199
The ITDT firmware update, dump retrieval and drive test tool	202
Chapter 10. Check, adjust, remove, and replace	203
Tools required	203
Electrostatic discharge	203
Relocating your library	203
Removing/installing/adding a tape drive sled	205
Removing a tape drive sled	206
Installing a tape drive sled	207
Adding a tape drive sled	210
Configuring the tape drive	210
Replacing a power supply	211
Replacing a library controller card	212
Replacing cartridge magazines	213
Replacing the library enclosure	213
Preparing the defective library for replacement	214
Unpacking and preparing the replacement library enclosure	215
Installing your drive in the replacement library enclosure	217
Swapping power supplies	219
Swapping library controller cards	221
Swapping cartridge magazines	223
Installing the replacement library enclosure	225
Completing the installation of the replacement library enclosure	227
Returning the defective library enclosure	227
Appendix A. SCSI element types, SCSI addresses, and physical configurations	229
2U library I/O slot, storage slots, drive slot element addresses, and physical locations	229
4U library I/O slots, storage slots, drive slots element addresses, and physical locations	230
Library partitioning and element addressing	231
Appendix B. TapeAlert flags	237
TapeAlert flags supported by the library	237
TapeAlert flags supported by the drive	239
Appendix C. Sense data	243
Library sense data	243
Drive sense data	249
Appendix D. Enabling LUN support in Linux	259
Red Hat Enterprise Linux	260
Enabling LUN Support in NetWare	260
Appendix E. Notes on IPv6 compatibility with Windows 2003/XP and 2008/Vista	263
Notes on IPv6 compatibility with Linux	264
Appendix F. SNMP status MIB variables and traps	265
Appendix G. Library Configuration Form	267
Appendix H. Accessibility	269
Glossary	271
Index	291
A	291
B	291
C	291
D	291
E	291
F	291
G	291
H	291
I	291
K	292
L	292
M	292
N	292
O	292
P	292
Q	292
R	292
S	292
T	292
U	293
V	293

Match case Limit results 1 per page

Table 7-1. Troubleshooting table (continued)

Problem

Solution

INSTALLATION/CONFIGURATION

Determining current firmware

levels

Many problems are resolved by a firmware upgrade. Ensure that both the library

and drive firmware are at the latest levels available.

Library firmware:

Monitor

Library

Identity

Version

Drive firmware:

Monitor

Drives

Identity (select a drive)

Firmware Rev

Update library firmware

See “Service Library: Upgrade Firmware” on page 5-64.

Update drive firmware

See “Service: Service (Drives)” on page 5-31 or “Service Library: Upgrade

Firmware” on page 5-64.

CARTRIDGE MOVEMENT PROBLEMS

Cartridge placement problems

Magazine slot prism fiducials that are NOT seated properly can result in gripper

or slider error codes because of the fiducial interfering with the back edge of the

cartridge. Release and pull magazines out of the library for inspection. To release

the magazines with the Operator Control Panel, go to

Control

Magazine

and

select

Left

Right

. To release the magazines with the Web User Interface, go to

Manage Library

Release Magazines

Inspect the light pipe fiducials on each slot of the magazine for proper seating.

Cartridge does not eject from

drive

Allow the drive to complete all operations. This action might take as long as 1

hour if you reset or cycle power on the library while the cartridge is

positioned at the physical end of the media.

Ensure that the backup software is not reserving the slot or preventing the

drive from ejecting the cartridge. The backup software must cancel the

reservation and any hold it has on the drive. Temporarily disconnecting the

library from the host server and power cycling eliminates the host and its

software as a problem source.

If the problem still exists, contact technical support.

Cartridge cannot be removed

from storage slot

See “Removing cartridges from magazine slots” on page 9-1.

MEDIA

Cleaning or data cartridge

incompatible with drive.

Ensure that you are using data and cleaning cartridges that are compatible with

the drive and model of your library. The library automatically unloads

incompatible cartridges and the Media Attention LED flashes. Export the media to

clear the state. See “Cartridge compatibility” on page 6-3.

7-4

Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide