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Drive Id Scsi, Sas, Or Fibre Channel Loop, Customer Replaceable Units Cru And Service Spares

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Table 7-1. Troubleshooting table (continued) Problem Solution INSTALLATION/CONFIGURATION Cannot write to or read from tape. 1. Ensure that the cartridge write-protect switch is in the write enabled position (see "Write-Protect switch" on page 6-6). 2. Ensure that you have the appropriate data cartridge for your library model (see "Cartridge compatibility" on page 6-3). 3. Ensure that you are using an Ultrium cartridge that is not degaussed. Do not degauss Ultrium cartridges. 4. Ensure that the cartridge was not exposed to harsh environmental or electrical conditions and is not physically damaged in any way. Refer to "Proper acclimation and environmental conditions" on page 6-8 and "Completing a thorough inspection" on page 6-8. 5. Many backup applications do not read or write to cartridges that were created with a different backup application. In this case, you might complete an erase, reformat, or label replacement operation on the cartridge. 6. Ensure that you understand any data protection or overwrite protection schemes that your backup application might be using, which can prevent you from writing to a cartridge. 7. Retry the operation with a different, known good cartridge. 8. Clean the drive. See "Service Library: Clean Drive" on page 5-59. Cartridge VOLSER is reported as "unknown" Probable cause: cartridge with no label or damaged label. Ensure that cartridge is properly labeled. If cartridge is properly labeled, unload the cartridge from drive and complete an inventory (OCP: Control > Re-Inventory; Web: Manage Library > Perform Inventory). If VOLSER is again reported as "Unknown", run Library Verify (Service > Library Verify). DRIVE ID (SCSI, SAS, OR FIBRE CHANNEL LOOP Changed drive ID, but the host server does not recognize the new ID 1. Ensure that all devices on the same bus/network have unique ID numbers. 2. Ensure that you cycle power on the library after the ID is changed. 3. Reboot the host server. Tape library performance: The library is not efficiently backing up data 1. Check the network bandwidth from the host computer. If you are backing up data over a network, consider comparing to a local-only backup. 2. Ensure that the library and tape drive are on their own SCSI bus and not daisy-chained to another tape drive or to the hard disk that is backed up. 3. Ensure that the library is connected to an LVDS SCSI bus and there are no single-ended (SE) devices on the same bus, because this connection causes the entire bus to negotiate down to SE speed. 4. Use an Ultra160 SCSI bus and high-quality cabling with the library. CUSTOMER REPLACEABLE UNITS (CRU) AND SERVICE SPARES Drive Sled See "Isolating drive sled problems" on page 7-9. Power Supply See "System status" on page 2-6 and"Isolating a power supply problem" on page 7-8. Library Controller Card See "Isolating a library controller card versus accessor enclosure problem" on page 7-10. Library Enclosure (Service Spare) See "Isolating a library controller card versus accessor enclosure problem" on page 7-10. ITDT Chapter 7. Troubleshooting 7-5

Section	Page
Read this first	5
Minimum firmware levels for common library features	5
Contacting Dell	5
Contents	7
Figures	9
Tables	13
Preface	15
Chapter 1. Product description	17
Front panel	17
Rear panel	19
Bar code reader	21
Encryption	22
Supported Internet Protocols	23
SNMP messaging	23
SNMP traps	23
Maximum library storage capacity and data transfer rate	24
Ultrium tape drives	25
Speed matching	26
Channel calibration	26
Power management	27
Media	27
Library specifications	28
Product environment	30
Supported device drivers	30
Chapter 2. User interfaces	31
Operator Control Panel	31
Operator Control Panel philosophy	31
Power-ON display	32
Note about the front panel LEDs	32
Input modes	33
Selecting predefined values	34
Toggling values	34
Entering numerical values	34
Power ON/OFF	34
Web User Interface	34
Login	35
System status	36
Web User Interface Help pages	37
Logging out of the Web User Interface	38
Chapter 3. Installation planning	39
Determining the number of logical libraries (partitions)	39
Basic guidelines	39
Library sharing	39
Multiple logical libraries for library sharing	40
Multiple control paths	40
Multiple control paths for path failover	40
Library partitioning and element addressing	41
Logical unit number (LUN) scanning	44
Host interfaces	45
SCSI interface	45
Physical characteristics of the SCSI interface	46
Multiple SCSI buses	46
Terminating the bus	47
SCSI differential - LVD	47
SAS interface	47
Fibre Channel interface	47
Cables and speeds	48
Zoning to isolate devices and enhance security	48
Sharing on a storage area network (SAN)	49
Chapter 4. Installation and configuration	51
The Library Configuration Form	51
Installing your library	51
Choosing a location	51
Unpacking the library	52
Verifying the shipment	52
Installing the library foot pads (desktop installation)	53
Removing and storing the shipping lock	54
Rackmounting the library (rack installation)	56
Attaching the library to a server	65
Connecting the host interface cable	65
Connecting a power cord	67
Configuring your library	68
Choosing your configuration method	68
Choosing factory defaults for your library configuration	68
Configuring your library with the Web User Interface	69
Establishing remote access to your library	69
Logging on to the Web User Interface	71
Verifying/updating firmware	72
Choosing general library settings	72
Choosing the number of logical libraries for your library	74
Entering Path failover feature activation key	75
Setting up encryption	76
Choosing drive interface identification/settings	78
Entering library network settings	78
Entering user access information with the Web User Interface	80
Entering date and time	81
Configuring logs and traces	82
Entering email notification	82
Configuring SNMP settings	83
Testing encryption configuration for Library Managed encryption	84
Restoring factory default settings	85
Logging out of the Web User Interface	85
Configuring your library with the Operator Control Panel	85
Preparing the host	85
Verifying the connection	86
Cartridge magazines	86
Populating the library with data cartridges	90
Inserting the cleaning cartridge	91
Chapter 5. Operations	93
Operator Control Panel navigation	99
Operator Control Panel menu tree	101
Monitor menu	102
Monitor: Library	102
Monitor: Drive	104
Monitor: Inventory	106
Control menu	108
Control: Open I/O Station	108
Control: Move Cartridges	109
Control: Magazine	109
Control: Re-Inventory	110
Configure menu	110
Configure: Logical Libraries	110
Configure: Library	112
Configure: Drive	115
Configure: Network	116
Configure: Set Access PIN	117
Configure: Save/Restore	118
Configure: Set Date and Time	121
Configure: Path Failover	121
Service menu	121
Service: Library Verify	121
Service: Run Tests	122
Service: Service (Drives)	123
Service: Display Contrast	124
Service: Telnet service port	124
Web User Interface menus	124
Monitor Library menu	125
Monitor Library: Library Identity	125
Monitor Library: Drive Identity	126
Monitor Library: Library Status	128
Monitor Library: Drive Status	129
Monitor Library: Inventory	131
Manage Library menu	133
Manage Library: Move media	133
Manage Library: Perform inventory	134
Manage Library: Release Magazine	134
Configure Library menu	135
Configure Library: General	135
Configure Library: Logical Libraries	136
Configure Library: Path Failover	137
Configure Library: LTFS	138
Configure Library: Encryption	138
Configure Library: Drives	141
Configure Library: Network	142
Configure Library: User Access	144
Configure Library: Date & Time	146
Configure Library: Logs & Traces	147
Configure Library: Event Notification	147
Configure Library: SNMP	148
Configure Library: Save/Restore Configuration	150
Service Library menu	150
Service Library: Clean Drive	151
Service Library: Advanced Diagnostics (for Service Personnel Only)	152
Service Library: View Logs	152
Service Library: View Drive Logs	153
Service Library: Save Drive Dump	153
Service Library: Perform Diagnostics	154
Service Library: Key Path Diagnostics	154
Service Library: Upgrade Firmware	156
Service Library: Reboot	157
Import and export media during normal library operation	157
Configuring I/O stations and reserving slots	159
Chapter 6. Ultrium media	161
Data cartridges	161
Cartridge compatibility	163
WORM (Write Once, Read Many) cartridges	163
WORM media	163
Data security on WORM media	163
WORM media errors	164
Cleaning cartridge	164
Bar code label	164
Guidelines for bar code labels	166
Write-Protect switch	166
Handling the cartridges	167
Providing training	167
Ensuring proper packaging	168
Proper acclimation and environmental conditions	168
Completing a thorough inspection	168
Handling the cartridge carefully	169
Environmental and shipping specifications for tape cartridges	170
Chapter 7. Troubleshooting	171
Installation problems	176
Library recovery problem determination	177
Procedures for isolating CRU problems	178
Isolating a power supply problem	178
Isolating drive sled problems	179
Isolating a library controller card versus accessor enclosure problem	180
Isolating Web User Interface problems	181
Isolating accessor scanner problems	182
Isolating host attachment interface problems	182
Identifying a suspect cartridge	182
Chapter 8. Error codes	185
Chapter 9. Service procedures	199
Removing cartridges from magazine slots	199
Releasing the magazines manually	199
The ITDT firmware update, dump retrieval and drive test tool	202
Chapter 10. Check, adjust, remove, and replace	203
Tools required	203
Electrostatic discharge	203
Relocating your library	203
Removing/installing/adding a tape drive sled	205
Removing a tape drive sled	206
Installing a tape drive sled	207
Adding a tape drive sled	210
Configuring the tape drive	210
Replacing a power supply	211
Replacing a library controller card	212
Replacing cartridge magazines	213
Replacing the library enclosure	213
Preparing the defective library for replacement	214
Unpacking and preparing the replacement library enclosure	215
Installing your drive in the replacement library enclosure	217
Swapping power supplies	219
Swapping library controller cards	221
Swapping cartridge magazines	223
Installing the replacement library enclosure	225
Completing the installation of the replacement library enclosure	227
Returning the defective library enclosure	227
Appendix A. SCSI element types, SCSI addresses, and physical configurations	229
2U library I/O slot, storage slots, drive slot element addresses, and physical locations	229
4U library I/O slots, storage slots, drive slots element addresses, and physical locations	230
Library partitioning and element addressing	231
Appendix B. TapeAlert flags	237
TapeAlert flags supported by the library	237
TapeAlert flags supported by the drive	239
Appendix C. Sense data	243
Library sense data	243
Drive sense data	249
Appendix D. Enabling LUN support in Linux	259
Red Hat Enterprise Linux	260
Enabling LUN Support in NetWare	260
Appendix E. Notes on IPv6 compatibility with Windows 2003/XP and 2008/Vista	263
Notes on IPv6 compatibility with Linux	264
Appendix F. SNMP status MIB variables and traps	265
Appendix G. Library Configuration Form	267
Appendix H. Accessibility	269
Glossary	271
Index	291
A	291
B	291
C	291
D	291
E	291
F	291
G	291
H	291
I	291
K	292
L	292
M	292
N	292
O	292
P	292
Q	292
R	292
S	292
T	292
U	293
V	293

Match case Limit results 1 per page

Table 7-1. Troubleshooting table (continued)

Problem

Solution

INSTALLATION/CONFIGURATION

Cannot write to or read from

tape.

Ensure that the cartridge write-protect switch is in the write enabled position

(see “Write-Protect switch” on page 6-6).

Ensure that you have the appropriate data cartridge for your library model

(see “Cartridge compatibility” on page 6-3).

Ensure that you are using an Ultrium cartridge that is not degaussed. Do not

degauss Ultrium cartridges.

Ensure that the cartridge was not exposed to harsh environmental or electrical

conditions and is not physically damaged in any way. Refer to “Proper

acclimation and environmental conditions” on page 6-8 and “Completing a

thorough inspection” on page 6-8.

Many backup applications do not read or write to cartridges that were created

with a different backup application. In this case, you might complete an erase,

reformat, or label replacement operation on the cartridge.

Ensure that you understand any data protection or overwrite protection

schemes that your backup application might be using, which can prevent you

from writing to a cartridge.

Retry the operation with a different, known good cartridge.

Clean the drive. See “Service Library: Clean Drive” on page 5-59.

Cartridge VOLSER is reported

as "unknown"

Probable cause: cartridge with no label or damaged label.

Ensure that cartridge is properly labeled. If cartridge is properly labeled, unload

the cartridge from drive and complete an inventory (OCP:

Control

Re-Inventory

; Web:

Manage Library

Perform Inventory

). If VOLSER is again

reported as "Unknown", run Library Verify (

Service

Library Verify

DRIVE ID (SCSI, SAS, OR FIBRE CHANNEL LOOP

Changed drive ID, but the host

server does not recognize the

new ID

Ensure that all devices on the same bus/network have unique ID numbers.

Ensure that you cycle power on the library after the ID is changed.

Reboot the host server.

Tape library performance: The

library is not efficiently backing

up data

Check the network bandwidth from the host computer. If you are backing up

data over a network, consider comparing to a local-only backup.

Ensure that the library and tape drive are on their own SCSI bus and not

daisy-chained to another tape drive or to the hard disk that is backed up.

Ensure that the library is connected to an LVDS SCSI bus and there are no

single-ended (SE) devices on the same bus, because this connection causes the

entire bus to negotiate down to SE speed.

Use an Ultra160 SCSI bus and high-quality cabling with the library.

CUSTOMER REPLACEABLE UNITS (CRU) AND SERVICE SPARES

Drive Sled

See “Isolating drive sled problems” on page 7-9.

Power Supply

See “System status” on page 2-6 and“Isolating a power supply problem” on page

7-8.

Library Controller Card

See “Isolating a library controller card versus accessor enclosure problem” on page

7-10.

Library Enclosure (Service

Spare)

See “Isolating a library controller card versus accessor enclosure problem” on page

7-10.

ITDT

Chapter 7. Troubleshooting

7-5