Dell UP2414Q Dell UltraSharp 24 User's Guide - Page 53

Troubleshooting, Factory, Settings, Monitor Quality and Pixel Policy - issues

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Missing Pixels Stuck-on Pixels Brightness Problems Safety Related Issues Intermittent Problems LCD screen has spots LCD screen has bright spots Picture too dim or too bright Visible signs of smoke or sparks Monitor malfunctions on & off • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors. • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors. • Reset the monitor to Factory Settings. • Adjust brightness & contrast controls via OSD. • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to Factory Settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Troubleshooting  53

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Troubleshooting
53
Missing Pixels
LCD screen
has spots
•
Cycle power On-Off.
•
Pixel that is permanently Off is a
natural defect that can occur in
LCD technology.
•
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:
http://
www.dell.com/support/monitors
.
Stuck-on Pixels
LCD screen
has bright
spots
•
Cycle power On-Off.
•
Pixel that is permanently Off is a
natural defect that can occur in
LCD technology.
•
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:
http://
www.dell.com/support/monitors
.
Brightness
Problems
Picture too
dim or too
bright
•
Reset the monitor to
Factory
Settings
.
•
Adjust brightness & contrast
controls via OSD.
Safety Related
Issues
Visible signs
of smoke or
sparks
•
Do not perform any
troubleshooting steps.
•
Contact Dell
immediately.
Intermittent
Problems
Monitor
malfunctions
on & off
•
Ensure that the video cable
connecting the monitor to the
computer is connected properly
and is secure.
•
Reset the monitor to
Factory
Settings
.
•
Perform monitor self-test feature
check to determine if the
intermittent problem occurs in
self-test mode.