Dell UP2414Q Dell UltraSharp 24 User's Guide - Page 55

Product Specific Problems, Troubleshooting, Aspect Ratio, Display Settings, Factory Settings

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Product Specific Problems Specific What You Symptoms Experience Possible Solutions Screen image Image is • is too small centered on screen, but • does not fill entire viewing area Check the Aspect Ratio setting in Display Settings OSD. Reset the monitor to Factory Settings. Cannot OSD does not • adjust the appear on the monitor with screen the buttons on the front panel Turn Off the monitor, unplug the power cord, plug back, and then turn On the monitor. No Input No picture, • Check the signal source. Ensure the Signal when the LED light computer is not in the power saving user controls is white mode by moving the mouse or pressing are pressed any key on the keyboard. • Check to make sure Video Source to DisplayPort or Mini DisplayPort or HDMI is powered and playing video media. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture The picture • Due to different video formats (aspect does not fill cannot fill ratio) of DVDs, the monitor may display the entire the height or in full screen. screen. width of the • Run the built-in diagnostics. screen Troubleshooting  55

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Troubleshooting
55
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image
is too small
Image is
centered on
screen, but
does not fill
entire viewing
area
•
Check the
Aspect Ratio
setting in
Display Settings
OSD.
•
Reset the monitor to
Factory Settings
.
Cannot
adjust the
monitor with
the buttons
on the front
panel
OSD does not
appear on the
screen
•
Turn Off the monitor, unplug the power
cord, plug back, and then turn On the
monitor.
No Input
Signal when
user controls
are pressed
No picture,
the LED light
is white
•
Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
•
Check to make sure Video Source to
DisplayPort or Mini DisplayPort or HDMI
is powered and playing video media.
•
Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
•
Reset the computer or video player.
The picture
does not fill
the entire
screen.
The picture
cannot fill
the height or
width of the
screen
•
Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
•
Run the built-in diagnostics.