Dell Vostro 5415 Vostro 14 5415 Service Manual

Dell Vostro 5415 Manual

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  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 1
    Vostro 14 5415 Service Manual Regulatory Model: P143G Regulatory Type: P143G002 April 2021 Rev. A01
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 2
    use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 3
    discharge-ESD protection...7 ESD field service kit ...8 Transporting sensitive components...9 After working inside your computer...9 Chapter 2: Removing and installing components 10 Recommended tools...10 Screw list...10 Major components of Vostro 14 5415...11 Base cover...13 Removing the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 4
    password...67 Deleting or changing an existing system setup password 68 Clearing BIOS (System Setup) and System passwords 68 Chapter 5: Troubleshooting...69 Dell SupportAssist Pre-boot System Performance Check diagnostics 69 Running the SupportAssist Pre-Boot System Performance Check 69 System
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    WiFi power cycle...72 Flea power release...73 Chapter 6: Getting help and contacting Dell 74 Contacting Dell...75 Contents 5
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    1 Working inside your computer Topics: • Before working inside your computer • Safety instructions • Electrostatic discharge-ESD protection • ESD field service kit • Transporting sensitive components • After working inside your computer Before working inside your computer About this task NOTE: The
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 7
    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions may not be obvious, such as intermittent problems or a shortened product life span. As the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 8
    physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 9
    lifting device. 1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out. 2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3. Lift with your legs, not your back. 4. Keep the load close. The closer
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 10
    document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Major components of Vostro 14 5415 • Base cover • Battery • Memory module • Solid-state drive • Wireless card • Fan • Coin-cell battery • Heat sink • Network-port bracket
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 11
    Network port bracket M2x5 2 I/O board Touchpad M2x3 1 M1.6x2 3 M2x1.8 2 Power adapter Display assembly M2.5x5 2 M2.5x5 4 Screw image ● ● Major components of Vostro 14 5415 The following image shows the major components of Vostro 14 5415. Removing and installing components 11
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 12
    1. Base cover 2. Heat sink 3. System board 4. Memory 5. Battery 6. Right speaker 7. Palm-rest and keyboard assembly 8. Touchpad 9. Display assembly 10. Coin-cell battery 11. I/O board 12. M.2 2280 solid-state drive, if installed 13. Wireless card 14. M.2 2230 solid-state drive, if installed 15.
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    16. Fan 17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover
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    Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 15
    Removing and installing components 15
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    kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase
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    Steps 1. Peel the tape that secures the battery cable to the 3-cell battery. 2. Disconnect the battery cable from the system board. 3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly.
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    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 19
    Steps 1. Peel the tape that secures the battery cable to the 4-cell battery. 2. Disconnect the battery cable from the system board, if applicable. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 20
    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 21
    Steps 1. Lift the Mylar to access the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer may have up
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 22
    Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4. Press down on the memory module till the securing clips click,
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 23
    shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 24
    if you are installing a M.2 2230 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket ● M.2 2280 solid-state drive The
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 25
    if you are installing a M.2 2280 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 26
    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard
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    The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive. Steps 1. Remove the 2230 solid-state drive or 2280 solid-state drive, whichever applicable. 2. Peel
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 28
    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 29
    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure.
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    2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the M.2 card slot on the system board. 4. Slide the wireless card into the M.2 card slot on the system board. 5. Replace the screw (M2x3) that secures the wireless card and wireless-card
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 31
    Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1. Place the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 32
    2. Remove the base cover. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel and lift the coin-cell battery from the palm-rest and
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 33
    Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 34
    Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink from the system board. Installing the heat sink Prerequisites If you are
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 35
    Steps 1. Place the heat-sink on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 36
    Steps 1. Remove the two screws (M2.5x5) that secure the left-display hinge to the I/O board. 2. Pry open the left-display hinge at an angle of 90 degrees. 3. Remove the two screws (M2x5) that secure the network-port bracket to the I/O board. 4. Lift the network-port bracket off the I/O board.
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 37
    Steps 1. Place the network-port bracket on the I/O board. 2. Align the screw holes on the network-port bracket to the screw holes on the I/O board. 3. Replace the two screws (M2x5) that secure the network-port bracket to the I/O board. 4. Close the left-display hinge and align the screw holes on the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 38
    Steps 1. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the I/O board. 2. Lift the power-button with fingerprint-reader cable-connector latch and disconnect the power-button with fingerprint- reader cable from the I/O board. NOTE: This step is only applicable for
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 39
    Steps 1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 2. Place the I/O board on the palm-rest and keyboard assembly. 3. Align the screw hole on the I/O board to the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M2x3) that secures
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 40
    board. 7. Peel off the tape that secures the speaker cable to the palm-rest and keyboard assembly. 8. Remove the speaker cables from the routing guides on the palm-rest and keyboard assembly. 9. Lift the speakers along with their cables off the palm-rest and keyboard assembly. 40 Removing and
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    assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the connector on the system board. 4. Adhere the tape that secures
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    7. Connect the keyboard-backlight cable to the system board and close the latch. 8. Place the I/O-board and antenna cables back into place and adhere the tapes that secure them to the palm-rest and keyboard assembly. Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 43
    Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.
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    Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 45
    Removing and installing components 45
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    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display-cable from the connector on the system board. 3. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 4. Pry open the right-
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 47
    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Close
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 48
    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 49
    Installing the power-button with optional fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and
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    connector on the system board. 4. Disconnect the power-adapter port from the system board. 5. Remove the power-adapter port cable from the routing guides on the palm-rest and keyboard assembly. 6. Remove the power-adapter port from the palm-rest and keyboard assembly. Installing the power-adapter
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    board. 2. Adhere the tape that covers the power-adapter port connector on the system board. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 5. Close the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 52
    1. display cable 2. power-adapter port-cable 3. keyboard-backlight cable 4. keyboard cable 5. touchpad cable 6. speaker cable 7. I/O-board cable 8. fan cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. 52 Removing
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 53
    Steps 1. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3. Peel the tape that covers the power-adapter port cable-connector on the system board. 4. Disconnect the power-adapter port cable from the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 54
    6. Lift the latch and disconnect the display-cable from the connector on the system board. 7. Disconnect the fan cable from the system board. 8. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the system board. 9. Disconnect the speaker cable from the system board.
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    The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure. Removing and installing components 55
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    Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 4. Place the Type-C
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 57
    11. Connect the fan cable to the system board. 12. Connect the display cable to the connector on the system board and close the latch. 13. Adhere the tape that secures the display-cable connector latch to the system board. 14. Connect the power-adapter port cable to the system board, 15. Adhere the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 58
    Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 59
    Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the power-button with optional fingerprint reader. 3. Install the display assembly. 4.
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    3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 60 Drivers and downloads
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    4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 62
    ownership date of the computer in MM/DD/YYYY format. BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU Cache L1 Cache L2 computer. Displays the system model name of the computer. Displays the service tag of the computer. Displays the asset tag of the computer. Displays
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 63
    Table 4. System setup options-Advance menu Advance Integrated NIC USB Emulation SATA Operation Adapter Warnings Function Key Behavior Keyboard Illumination Keyboard Backlight with AC ● Enabled (Default) ● Disabled Allows pre-OS and early OS networking features to use any enabled NICs. Options are:
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 64
    Table 4. System setup options-Advance menu (continued) Advance Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card. Options are: ● Enabled (Default) ● Disabled Media Card
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 65
    Threshold Performs SupportAssist OS recovery after the set value failed boot attempts. Options are: ● Off ●1 ● 2 (Default) ●3 Support Assist OS Recovery Enabled Support Assist OS recovery on failed boot attempts. Options are: ● Disabled ● Enabled (Default) Table 5. System setup options-Security
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 66
    Table 5. System setup options-Security menu Security Attestation Enable Key Storage Enable SHA-256 Clear PPI Bypass for Clear Commands TPM Status UEFI Firmware Capsule Updates ● Disabled (Default) ● Enabled Provides for the user to control whether the TPM Endorsement Hierarchy is available to the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 67
    Table 7. System setup options-Exit menu Exit Exit Saving Changes Exit the System Setup saving the changes made to the Setup Options. Save Change Without Exit Save the Changes made to the System Setup and continue the Setup. Exit Discarding Changes Exit the System Setup without saving the
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 68
    (System Setup) and System passwords About this task NOTE: To conduct a BIOS and System password reset, you must call the Dell Tech Support number in your region. Steps 1. Key in your computer's service tag number into the locked BIOS/system setup screen. 2. Convey the code generated to the Dell Tech
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 69
    inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices require user interaction. Always ensure that displayed. Note the error code and validation number and contact Dell. Troubleshooting 69
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    board. BIOS recovery image not found Flash latest BIOS version. If problem persists, replace the system board. BIOS recovery image found but invalid Flash latest BIOS version. If problem persists, replace the system board. Power rail failure Replace the system board. 70 Troubleshooting
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 71
    Utility appears. Follow the instructions on the screen to complete support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Troubleshooting
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 72
    . NOTE: M-BIST can be manually initiated before POST (Power On system board b. AMBER: Indicates a problem with the system board LCD Built-in instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 72 Troubleshooting
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 73
    after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1. Turn off your computer. 2. Disconnect the 4. Connect the power adapter to your computer. 5. Turn on your computer. Troubleshooting 73
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 74
    about your computer through videos, manuals and documents. Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information on
  • Dell Vostro 5415 | Vostro 14 5415 Service Manual - Page 75
    may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page. 4. Select the
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Vostro 14 5415
Service Manual
Regulatory Model: P143G
Regulatory Type: P143G002
April 2021
Rev. A01