Home » Epson Manuals » Scanners » Epson DS-80W » Manual Viewer

Epson DS-80W Users Guide - Page 81

Scanning Software Does Not Operate Correctly, Parent topic, Related references, Related tasks

Add to My Manuals
Save this manual to your list of manuals

Page 81 highlights

Parent topic: Solving Scanning Problems Related references Scanner Light Status Related tasks Adding and Assigning Scan Jobs with Document Capture Pro - Windows Assigning Start Button Settings or Scan Jobs - Mac Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure the scanning software is installed. • Use the USB cable that came with the scanner. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (DS- 80W). • Make sure another computer is not connected to the scanner using a USB cable. A USB connection takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it. • If you are using a Mac computer, make sure you select the network that has priority on it. Parent topic: Solving Scanning Problems Related references Windows System Requirements 81

Section	Page
Contents	3
Scanner Basics	8
Scanner Parts Locations	8
Scanner Parts	8
Scanner Buttons and Lights	9
User Replaceable Epson Scanner Accessories	10
Changing the Power Save Settings	10
Charging the Battery (DS-80W)	12
Loading Originals	13
Loading Originals in the Input Slot	13
Original Document Specifications	19
Receipt Specifications	20
Special Original Specifications	21
Plastic Card Specifications	21
Wi-Fi Networking	22
Network Security Recommendations	22
Connecting to an Existing Wi-Fi Network	23
Manually Connecting to a Wi-Fi Network	24
Wi-Fi Protected Setup (WPS)	24
Using WPS to Connect to a Network	24
Using WPS PIN Mode to Connect to a Network	25
Direct Wi-Fi Mode Setup	26
Enabling a Direct Wi-Fi Connection	27
Disabling Wi-Fi	27
Restoring Default Network Settings	27
Epson DocumentScan App for iOS/Android	28
Scanning	29
Starting a Scan	29
Starting a Scan from a Scanner Button	29
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	30
Assigning Start Button Settings or Scan Jobs - Mac	32
Starting a Scan Using the Epson Scan 2 Icon	33
Starting a Scan from a Scanning Program	35
Scanning with Document Capture Pro in Standard View - Windows	37
Scanning with Document Capture Pro in Simple View - Windows	40
Scanning with Document Capture - Mac	42
Scanning in Epson Scan 2	45
Additional Scanning Settings - Main Settings Tab	48
Additional Scanning Settings - Advanced Settings Tab	49
Scanning Settings for Special Documents	51
Image Format Options	51
Scan Resolution Guidelines	52
Scanning Special Projects	53
Scanning Multi-Page Originals as Separate Files - Windows	53
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	58
Saving Scanned Documents as a Searchable PDF with Document Capture - Mac	59
Saving a Scan as an Office Format File - Windows	63
Saving a Scan as an Office Format File - Mac	65
Scanning to a SharePoint Server or Cloud Service - Windows	68
Cleaning and Transporting Your Scanner	72
Cleaning Your Scanner	72
Cleaning Inside Your Scanner	72
Calibrating Your Scanner	74
Transporting Your Scanner	75
Solving Problems	76
Scanner Light Status	76
Solving Scanning Problems	79
Scanner Does Not Turn On or Off or Turns Off Unexpectedly	79
Scanner Button Does Not Work as Expected	80
Scanning Software Does Not Operate Correctly	81
Cannot Start Epson Scan 2	82
Original Feeds Incorrectly in Scanner	82
Original Jams in Scanner	83
Scanning is Slow	84
Cannot Send Scans to a Cloud Service	84
Solving Network Scanning Problems	85
Cannot Scan Over a Network	85
Scanner Cannot Connect to a Wireless Router	86
Solving Scanned Image Quality Problems	87
Back of Original Image Appears in Scanned Image	87
Scanned Characters are Blurry	88
Characters are not Recognized During Conversion to Editable Text (OCR)	88
Ripple Patterns Appear in an Image	89
Spots or Lines Appear in All Scanned Images	89
Scanned Image is Cropped	90
Resetting the Epson Scan 2 Settings	90
Uninstall Your Scanner Software	91
Uninstalling Scanner Software - Windows	91
Uninstalling Scanner Software - Mac	92
Where to Get Help	92
Technical Specifications	94
Windows System Requirements	94
Mac System Requirements	95
General Specifications	95
Dimension Specifications	97
Electrical Specifications	97
Environmental Specifications	99
Network Interface Specifications (DS-80W)	99
Safety and Approvals Specifications	100
Notices	101
Important Safety Instructions	101
Battery Safety Instructions (DS-80W)	103
Restrictions on Copying	103
Default Delay Times for Power Management for Epson Products	104
Binding Arbitration and Class Waiver	104
Trademarks	107
Copyright Notice	108
libTIFF Software Acknowledgment	108
A Note Concerning Responsible Use of Copyrighted Materials	109

Match case Limit results 1 per page

Parent topic:

Solving Scanning Problems

Related references

Scanner Light Status

Related tasks

Adding and Assigning Scan Jobs with Document Capture Pro - Windows

Assigning Start Button Settings or Scan Jobs - Mac

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• Make sure the scanner is turned on.

• Make sure the connection between the scanner and your computer is secure.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

• In Windows, be sure that the scanner is listed under

Imaging Devices

in the Device Manager.

• Make sure the scanning software is installed.

• Use the USB cable that came with the scanner.

• Connect the scanner directly to the computer. The scanner may not work properly when connected

through a USB hub.

• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the

Scanner

Source

setting.

• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (DS-

80W).

• Make sure another computer is not connected to the scanner using a USB cable. A USB connection

takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.

• If you are using a Mac computer, make sure you select the network that has priority on it.

Parent topic:

Solving Scanning Problems

Related references

Windows System Requirements